Unified Messenger Hub

Connect any messenger or voice channel to a unified integration layer to your enterprise ecosystem.
It‘s a dispatcher for all your bots and channels.
Connect your bot to multiple frontend channels or route messages from channels to bots to tools.

Ecosystem Integration

With Mercury.ai your agents are the new team mates. Seamlessly connect with your existing tools and services for customer support and CRM. Make smooth handovers and let bots and humans collaborate to bring the best service experience to your customers. Plug the bot into your unified data architecture and DMPs. Feed data into the bot to enhance personalization experiences or use conversational insights to enrich your existing data.
Ecosystem

Testing

  • Deployment Lifecycle
  • Unit Tests
  • Uptime Monitoring
  • Response Time Control
  • A/B Testing

Analytics

  • Performance
  • Measure
  • Semantic
  • Topics
  • Sentiments