Strong regional presence - centrally managed.
Serve international markets with your multilingual chatbot
All languages in a single bot
Efficient editing process
Consistent service experience worldwide
Offer consistent service and efficient communication in multilingual markets.
Central management and simple editor experience
Manage the language versions in a multilingual chatbot. From efficient content management through a uniform intent structure to uniform updating of content and processes: An efficient editing experience across all language versions.
Language-specific channels
Adapt your communication to local markets by seamlessly integrating regional websites, social media and communication channels. Mercury.ai simplifies customer engagement through language-specific channels and a targeted approach.
Consistently high service quality in all markets
Mercury.ai helps you deliver high-quality service in any market, regardless of local resources. Achieve customer centricity and efficiency in service, even in less established markets, contributing to customer loyalty and successful market development.
Powerful functions to expand your AI chatbot
- GPT Question Answering
Simply give the chatbot your existing content and it will answer your customers' questions around the clock using generative AI. Based solely on your information.
- Strukturierte Dialoge
Create dialog flows for a natural and targeted chat experience in process-relevant topics and for lead capture.
- Escalate to Live-Chat
Automatic transfer of bot dialogs to live chat with service employees for complex requests or personal support.
- Customizable Chat Widget
Fully stylable web chat that adapts to your site's context and URLs, offering a seamless and personalized user experience.
- Multi-Channel Integration
One chatbot, multiple channels. Seamless interaction with customers through web widget, WhatsApp, Instagram Direct, and Messenger.
- No-Code Integrationen
Integrate your chatbot with other tools without any programming knowledge. Our intuitive platform enables quick and easy setup.
- Analytics
Gain valuable insights into your chatbot's performance with our analytics dashboards. Understand and optimize customer interactions for better results.
- Robust Data Privacy
GDPR-compliant and hosted in Germany, our platform guarantees top-tier data privacy, including consent management.