Your customers demand service excellence.
Just deliver – while saving costs with AI chatbots.
We are standing on the brink of a new age for customer service.
Never before were the customer expectations that high. So many channels, possibilities and challenges. The Mercury.ai platform is your answer to these challenges. Mercury.ai makes it easy for your support team to resolve more than 80% of customer inquiries immediately.
95%shorter wait time for your customers
80%automation rate for service requests
76%of customer service leaders see increased CSAT from chatbots
Drive customer satisfaction
Mercury's AI chatbot not only provides answers but can also directly bring about transactional solutions. This way, you create valuable customer experiences for every customer and automatically measure how your CSAT (Customer Satisfaction Score) improves
Reduce manual workload
Free up your agent's time for the hard questions – they're experts after all. AI chatbots work 24/7, answer your customers fast and learn from experience.
Reduce costs
How many tickets can one of your agents resolve in a day? How much money are you spending on the same questions over and over again? With Mercury.ai you can save costs without compromising customer satisfaction.
Open new channels
Reach your customers where they want you to – on websites, in apps, in messengers like WhatsApp. Be it inbound or outbound contact, Mercury.ai has you covered.
Support Sales
Customer service and after-sales can increase up- and cross-selling in your organization significantly. Your team can be instrumental in increasing revenue.
