Always where your customers are
Multi-channel communication made easy
Facebook Messenger
Instagram Direct
Provide a consistent user experience wherever your customers write to you.
Consistent user experience on all platforms
Mercury.ai offers one bot, one consistent dialog across all channels - adapted to the UI/UX standards of each platform. You can customize messages for each channel to match the style and tone of each audience.
Platform-specific customization of chatbot responses
Mercury.ai's chatbot responses can be customized for different platforms to increase relevance and engagement. This includes the consideration of unique features such as gallery, lists or button templates.
Powerful functions to expand your AI chatbot
- GPT Question Answering
Simply give the chatbot your existing content and it will answer your customers' questions around the clock using generative AI. Based solely on your information.
- Strukturierte Dialoge
Create dialog flows for a natural and targeted chat experience in process-relevant topics and for lead capture.
- Escalate to Live-Chat
Automatic transfer of bot dialogs to live chat with service employees for complex requests or personal support.
- Customizable Chat Widget
Fully stylable web chat that adapts to your site's context and URLs, offering a seamless and personalized user experience.
- No-Code Integrationen
Integrate your chatbot with other tools without any programming knowledge. Our intuitive platform enables quick and easy setup.
- Analytics
Gain valuable insights into your chatbot's performance with our analytics dashboards. Understand and optimize customer interactions for better results.
- Robust Data Privacy
GDPR-compliant and hosted in Germany, our platform guarantees top-tier data privacy, including consent management.
- Multilingual Chatbots
Service your customers globally with chatbots that converse in multiple languages, ensuring international reach.