For scalable service processes
User-centered dialog automation
Intuitive dialog guidance
Precise data collection
Quick content access
Dialogflow Chatbot
Create flows for goal-oriented dialog management
Guide your customers to the perfect user experience in customer support processes, sales funnels and brand experiences with structured and intuitive dialog flows. The dialog editor allows you to design your chatbot flows perfectly.
Perfect for:
Customer support processes
Lead Funnels
Guided brand experiences
Precise data collection for value-added interactions
For everything that goes beyond simple answers, your chatbot needs to collect structured information from its users. With Mercury.ai, this is done seamlessly and efficiently, creating highly personalized interactions.
Perfect for:
Lead-Generation
Appointments
Applications and requests
Chat Content
Search, select and configure with chat content
As a complementary addition to answering knowledge questions through generative AI, dialog content enables fast and efficient access to factually verified detailed information.
Perfectly for:
Product and spare parts search
Provision of datasheets
Mediation of contact persons
Powerful functions to expand your AI chatbot
- GPT Question Answering
Simply give the chatbot your existing content and it will answer your customers' questions around the clock using generative AI. Based solely on your information.
- Escalate to Live-Chat
Automatic transfer of bot dialogs to live chat with service employees for complex requests or personal support.
- Customizable Chat Widget
Fully stylable web chat that adapts to your site's context and URLs, offering a seamless and personalized user experience.
- Multi-Channel Integration
One chatbot, multiple channels. Seamless interaction with customers through web widget, WhatsApp, Instagram Direct, and Messenger.
- No-Code Integrationen
Integrate your chatbot with other tools without any programming knowledge. Our intuitive platform enables quick and easy setup.
- Analytics
Gain valuable insights into your chatbot's performance with our analytics dashboards. Understand and optimize customer interactions for better results.
- Robust Data Privacy
GDPR-compliant and hosted in Germany, our platform guarantees top-tier data privacy, including consent management.
- Multilingual Chatbots
Service your customers globally with chatbots that converse in multiple languages, ensuring international reach.