Price overview Mercury.ai
Choose the best messaging solution for your needs
Starter
ab99 € /month
Start 30-day trial1 AI chatbot with 50 topics plus one knowledge source for generative AI answers
1 messaging channel with unlimited chats and live chat inbox
5 user accounts
Growth
ab700 €/month
Start 30 day trial1 AI chatbot with 175 topics plus multiple knowledge sources for generative AI answers
4 messaging channels with unlimited chats and multi-channel live chat inbox
unlimited user accounts
Premium
ab2.500 €/month
Start 30 day trial1 AI chatbot with unlimited topics and generative AI knowledge sources in multiple languages
8 messaging channels with unlimited chats and multi-channel live chat inbox
unlimited user accounts
Enterprise
Custom
Talk to usMultiple AI chatbots with unlimited topics and generative AI knowledge sources in many languages
Multiple channels, multi-channel live chat inbox per project
unlimited user accounts
Full cost control - absolute transparency
To give you full control over your costs, we completely eliminate usage-based pricing. That means unlimited messages and workflow executions. And because we stand for value-added automation, we don't charge for your employees' access.
Successfully used by leading brands
Compare our solutions
Starter
License plans
- Seats
- 5
- Projects
- 1
Dialog editor
- Visual dialog editor
- "Text to Dialog" Generative AI
- Dialogue Modules included
- 2
- Context Management
Natural Language Understanding
- Individual language model for your project
- Intent Recognition
- Entity Recognition
- Conversations Logs
- Supported Languages
- 1
- Training Data Manager
Channels
- Included Channels
- 1
- Customizable Website Chat Widget
- WhatsApp (one WhatsApp Number included)*
- Facebook Messenger
- Instagram Direct
Live-Chat
- Multi-Agent Collaborative Inbox
- Chat Escalation (Handover from bot to agent)
- Chat Transfers (agent to agent)
- Agent Teams
- Agent / Team Availability Management
- Individual Agent Chat Limits
- Canned Responses
- Escalation Routing to Teams
Integration & Workflows
- Process Workflows included
- 1
- No-Code API Integration
- APIs for bot management
Bot Deployment & Management
- Environments (Dev/Test/Prod)
- Publishing Rules
- Dialog Tests
Conversational Analytics
- Comprehensive Metrics and In-Depth Charts
- Context Filters / Segmentation
Security & Privacy
- Messaging Consent Management
- Role-based Access Control (RBAC) - Standard Roles
- Role-based Access Control (RBAC) - Custom Roles
- Single Sign On (SAML + SCIM)
- Custom PID Retention Periods
Support & Service
- Support
- Community
- Custom SLAs
Growth
License plans
- Seats
- unlimited
- Projects
- 1
Dialog editor
- Visual dialog editor
- "Text to Dialog" Generative AI
- Dialogue Modules included
- 7
- Context Management
Natural Language Understanding
- Individual language model for your project
- Intent Recognition
- Entity Recognition
- Conversations Logs
- Supported Languages
- 1 included, up to 2
- Training Data Manager
Channels
- Included Channels
- 4
- Customizable Website Chat Widget
- WhatsApp (one WhatsApp Number included)*
- Facebook Messenger
- Instagram Direct
Live-Chat
- Multi-Agent Collaborative Inbox
- Chat Escalation (Handover from bot to agent)
- Chat Transfers (agent to agent)
- Agent Teams
- Agent / Team Availability Management
- Individual Agent Chat Limits
- Canned Responses
- Escalation Routing to Teams
Integration & Workflows
- Process Workflows included
- 5
- No-Code API Integration
- APIs for bot management
Bot Deployment & Management
- Environments (Dev/Test/Prod)
- Publishing Rules
- Dialog Tests
Conversational Analytics
- Comprehensive Metrics and In-Depth Charts
- Context Filters / Segmentation
Security & Privacy
- Messaging Consent Management
- Role-based Access Control (RBAC) - Standard Roles
- Role-based Access Control (RBAC) - Custom Roles
- Single Sign On (SAML + SCIM)
- Custom PID Retention Periods
Support & Service
- Support
- Email / Service Desk
- Custom SLAs
Premium
License plans
- Seats
- unlimited
- Projects
- 1
Dialog editor
- Visual dialog editor
- "Text to Dialog" Generative AI
- Dialogue Modules included
- unlimited
- Context Management
Natural Language Understanding
- Individual language model for your project
- Intent Recognition
- Entity Recognition
- Conversations Logs
- Supported Languages
- 1 included, multiple available
- Training Data Manager
Channels
- Included Channels
- 8
- Customizable Website Chat Widget
- WhatsApp (one WhatsApp Number included)*
- Facebook Messenger
- Instagram Direct
Live-Chat
- Multi-Agent Collaborative Inbox
- Chat Escalation (Handover from bot to agent)
- Chat Transfers (agent to agent)
- Agent Teams
- Agent / Team Availability Management
- Individual Agent Chat Limits
- Canned Responses
- Escalation Routing to Teams
Integration & Workflows
- Process Workflows included
- unbegrenzt
- No-Code API Integration
- APIs for bot management
Bot Deployment & Management
- Environments (Dev/Test/Prod)
- Publishing Rules
- Dialog Tests
Conversational Analytics
- Comprehensive Metrics and In-Depth Charts
- Context Filters / Segmentation
Security & Privacy
- Messaging Consent Management
- Role-based Access Control (RBAC) - Standard Roles
- Role-based Access Control (RBAC) - Custom Roles
- Single Sign On (SAML + SCIM)
- Custom PID Retention Periods
Support & Service
- Support
- Dedicated Success Manager
- Custom SLAs
Enterprise
License plans
- Seats
- unlimited
- Projects
- multiple
Dialog editor
- Visual dialog editor
- "Text to Dialog" Generative AI
- Dialogue Modules included
- unlimited
- Context Management
Natural Language Understanding
- Individual language model for your project
- Intent Recognition
- Entity Recognition
- Conversations Logs
- Supported Languages
- multiple
- Training Data Manager
Channels
- Included Channels
- custom
- Customizable Website Chat Widget
- WhatsApp (one WhatsApp Number included)*
- Facebook Messenger
- Instagram Direct
Live-Chat
- Multi-Agent Collaborative Inbox
- Chat Escalation (Handover from bot to agent)
- Chat Transfers (agent to agent)
- Agent Teams
- Agent / Team Availability Management
- Individual Agent Chat Limits
- Canned Responses
- Escalation Routing to Teams
Integration & Workflows
- Process Workflows included
- unbegrenzt
- No-Code API Integration
- APIs for bot management
Bot Deployment & Management
- Environments (Dev/Test/Prod)
- Publishing Rules
- Dialog Tests
Conversational Analytics
- Comprehensive Metrics and In-Depth Charts
- Context Filters / Segmentation
Security & Privacy
- Messaging Consent Management
- Role-based Access Control (RBAC) - Standard Roles
- Role-based Access Control (RBAC) - Custom Roles
- Single Sign On (SAML + SCIM)
- Custom PID Retention Periods
Support & Service
- Support
- Dedicated Success Manager
- Custom SLAs
License plans
| Seats | 5 | unlimited | unlimited | unlimited |
|---|---|---|---|---|
| Projects | 1 | 1 | 1 | multiple |
Dialog editor
| Visual dialog editor | ||||
|---|---|---|---|---|
| "Text to Dialog" Generative AI | ||||
| Dialogue Modules included | 2 | 7 | unlimited | unlimited |
| Context Management |
Natural Language Understanding
| Individual language model for your project | ||||
|---|---|---|---|---|
| Intent Recognition | ||||
| Entity Recognition | ||||
| Conversations Logs | ||||
| Supported Languages | 1 | 1 included, up to 2 | 1 included, multiple available | multiple |
| Training Data Manager |
Channels
| Included Channels | 1 | 4 | 8 | custom |
|---|---|---|---|---|
| Customizable Website Chat Widget | ||||
| WhatsApp (one WhatsApp Number included)* | ||||
| Facebook Messenger | ||||
| Instagram Direct |
Live-Chat
| Multi-Agent Collaborative Inbox | ||||
|---|---|---|---|---|
| Chat Escalation (Handover from bot to agent) | ||||
| Chat Transfers (agent to agent) | ||||
| Agent Teams | ||||
| Agent / Team Availability Management | ||||
| Individual Agent Chat Limits | ||||
| Canned Responses | ||||
| Escalation Routing to Teams |
Integration & Workflows
| Process Workflows included | 1 | 5 | unbegrenzt | unbegrenzt |
|---|---|---|---|---|
| No-Code API Integration | ||||
| APIs for bot management |
Bot Deployment & Management
| Environments (Dev/Test/Prod) | ||||
|---|---|---|---|---|
| Publishing Rules | ||||
| Dialog Tests |
Conversational Analytics
| Comprehensive Metrics and In-Depth Charts | ||||
|---|---|---|---|---|
| Context Filters / Segmentation |
Security & Privacy
| Messaging Consent Management | ||||
|---|---|---|---|---|
| Role-based Access Control (RBAC) - Standard Roles | ||||
| Role-based Access Control (RBAC) - Custom Roles | ||||
| Single Sign On (SAML + SCIM) | ||||
| Custom PID Retention Periods |
Support & Service
| Support | Community | Email / Service Desk | Dedicated Success Manager | Dedicated Success Manager |
|---|---|---|---|---|
| Custom SLAs |
