AI for multidimensional requirements
The leading AI solution for industrial enterprises
Mercury.ai connects ERP, PIM, manuals, and resolved inquiries into a reliable infrastructure, executing processes and delivering solutions. Without hallucinations or other surprises.
Made & Hosted in Germany
AI for multidimensional requirements
The leading AI solution for industrial enterprises
Mercury.ai connects ERP, PIM, manuals, and resolved inquiries into a reliable infrastructure, executing processes and delivering solutions. Without hallucinations or other surprises.
Made & Hosted in Germany
AI for multidimensional requirements
The leading AI solution for industrial enterprises
Mercury.ai connects ERP, PIM, manuals, and resolved inquiries into a reliable infrastructure, executing processes and delivering solutions. Without hallucinations or other surprises.
In use by leading companies since 2016
What wastes time in daily business
"I don't know where which information is located and where it contradicts itself."
Distributed Knowledge
Product knowledge resides in PIM, ERP, SharePoint, PDF manuals, and in individual minds.
Unclear data situation
Available data is incomplete, contradictory, outdated, or of insufficient quality.
Long search times
Service and Sales search for specifications across variants, model years, and languages.
Recurring Requests
Customers, dealers, and technicians ask the same questions across all channels.
Gaps in the documentation
Duplicates, outdated versions, and missing information in the technical documentation.
loss of knowledge
Empirical knowledge is lost to retirement, and onboarding ties up key specialists.
What wastes time in daily business
"I don't know where which information is located and where it contradicts itself."
Distributed Knowledge
Product knowledge resides in PIM, ERP, SharePoint, PDF manuals, and in individual minds.
Unclear data situation
Available data is incomplete, contradictory, outdated, or of insufficient quality.
Long search times
Service and Sales search for specifications across variants, model years, and languages.
Recurring Requests
Customers, dealers, and technicians ask the same questions across all channels.
Gaps in the documentation
Duplicates, outdated versions, and missing information in the technical documentation.
loss of knowledge
Empirical knowledge is lost to retirement, and onboarding ties up key specialists.
What wastes time in daily business
"I don't know where which information is located and where it contradicts itself."
Distributed Knowledge
Product knowledge resides in PIM, ERP, SharePoint, PDF manuals, and in individual minds.
Unclear data situation
Available data is incomplete, contradictory, outdated, or of insufficient quality.
Long search times
Service and Sales search for specifications across variants, model years, and languages.
Recurring Requests
Customers, dealers, and technicians ask the same questions across all channels.
Gaps in the documentation
Duplicates, outdated versions, and missing information in the technical documentation.
loss of knowledge
Empirical knowledge is lost to retirement, and onboarding ties up key specialists.
How it works
How Conversational AI works with your product knowledge
Mercury Intelligence understands the query, finds the proven information, and executes the solution to completion. The models run self-hosted in Germany, without calling external language models.
1 · Consolidating knowledge
PIM, ERP, CRM, document management, manuals, and resolved inquiries become a shared knowledge base. This also includes technical documentation with over 20,000 pages, complete with images.
2 · Responses with Source
Each statement specifies the document, error code, or resolved request. If the receipt is missing, the colleague in charge takes over with the complete transaction.
3 · Drive to solution
Mercury.ai creates tickets, orders spare parts, and schedules appointments. The handover protocol is sent to your team.
How it works
How Conversational AI works with your product knowledge
Mercury Intelligence understands the query, finds the proven information, and executes the solution to completion. The models run self-hosted in Germany, without calling external language models.
1 · Consolidating knowledge
PIM, ERP, CRM, document management, manuals, and resolved inquiries become a shared knowledge base. This also includes technical documentation with over 20,000 pages, complete with images.
2 · Responses with Source
Each statement specifies the document, error code, or resolved request. If the receipt is missing, the colleague in charge takes over with the complete transaction.
3 · Drive to solution
Mercury.ai creates tickets, orders spare parts, and schedules appointments. The handover protocol is sent to your team.
How it works
How Conversational AI works with your product knowledge
Mercury Intelligence understands the query, finds the proven information, and executes the solution to completion. The models run self-hosted in Germany, without calling external language models.
1 · Consolidating knowledge
PIM, ERP, CRM, document management, manuals, and resolved inquiries become a shared knowledge base. This also includes technical documentation with over 20,000 pages, complete with images.
2 · Responses with Source
Each statement specifies the document, error code, or resolved request. If the receipt is missing, the colleague in charge takes over with the complete transaction.
3 · Drive to solution
Mercury.ai creates tickets, orders spare parts, and schedules appointments. The handover protocol is sent to your team.
Integrations and Channels
Connected to your systems, accessible on your channels
Mercury.ai accesses the systems you already use and responds where your customers, dealers, and technicians ask.
Typical sources
Mercury.ai integrates with the systems you already use and understands everything from bills of materials to illustrated manuals.
ERP
PLM
PIM
DMS
CRM
Ticketing
Manuals
Images
Accessible on all channels
Your customers, dealers, and technicians ask right where they already are. Chat and voice in up to 98 languages.
Chat Widget
Mercury Voice
Microsoft Teams
Integrations and Channels
Connected to your systems, accessible on your channels
Mercury.ai accesses the systems you already use and responds where your customers, dealers, and technicians ask.
Typical sources
Mercury.ai integrates with the systems you already use and understands everything from bills of materials to illustrated manuals.
ERP
PLM
PIM
DMS
CRM
Ticketing
Manuals
Images
Accessible on all channels
Your customers, dealers, and technicians ask right where they already are. Chat and voice in up to 98 languages.
Chat Widget
Mercury Voice
Microsoft Teams
Integrations and Channels
Connected to your systems, accessible on your channels
Mercury.ai accesses the systems you already use and responds where your customers, dealers, and technicians ask.
Typical sources
Mercury.ai integrates with the systems you already use and understands everything from bills of materials to illustrated manuals.
ERP
PLM
PIM
DMS
CRM
Ticketing
Manuals
Images
Accessible on all channels
Your customers, dealers, and technicians ask right where they already are. Chat and voice in up to 98 languages.
Chat Widget
Mercury Voice
Microsoft Teams
Applications
Along the product life cycle
Three fields of application based on the same knowledge base. You start with one and expand as it becomes viable.
Before you buy
Customers and dealers find the right variant via guided questions, in the shop or in the portal. Qualified inquiries flow with context into the CRM.
Product Consultation
B2B shop and end-customer shop
Lead Generation
In operation
Error patterns are verified against error codes, and spare parts are identified from the nameplate or description. Technicians receive inspection steps, drawings, and history on their mobile devices.
Technical Support
Spare parts identification
Maintenance and Field Service
In the company
Questions about orders, plants, and documents are answered directly. Teams receive verified information from all approved sources.
Service Desk
After Sales and Sales
Internal Knowledge Hub
Applications
Along the product life cycle
Three fields of application based on the same knowledge base. You start with one and expand as it becomes viable.
Before you buy
Customers and dealers find the right variant via guided questions, in the shop or in the portal. Qualified inquiries flow with context into the CRM.
Product Consultation
B2B shop and end-customer shop
Lead Generation
In operation
Error patterns are verified against error codes, and spare parts are identified from the nameplate or description. Technicians receive inspection steps, drawings, and history on their mobile devices.
Technical Support
Spare parts identification
Maintenance and Field Service
In the company
Questions about orders, plants, and documents are answered directly. Teams receive verified information from all approved sources.
Service Desk
After Sales and Sales
Internal Knowledge Hub
Applications
Along the product life cycle
Three fields of application based on the same knowledge base. You start with one and expand as it becomes viable.
Before you buy
Customers and dealers find the right variant via guided questions, in the shop or in the portal. Qualified inquiries flow with context into the CRM.
Product Consultation
B2B shop and end-customer shop
Lead Generation
In operation
Error patterns are verified against error codes, and spare parts are identified from the nameplate or description. Technicians receive inspection steps, drawings, and history on their mobile devices.
Technical Support
Spare parts identification
Maintenance and Field Service
In the company
Questions about orders, plants, and documents are answered directly. Teams receive verified information from all approved sources.
Service Desk
After Sales and Sales
Internal Knowledge Hub
Why Mercury.ai is the right partner
Böllhoff: digital product consulting in fastening technology
Since 2019, Mercury.ai has been guiding Böllhoff's customers specifically through one of the broadest product ranges in fastening technology—automated, around the clock, and without media disruption.
Find products quickly and resolve questions directly in the web chat
Qualified leads daily, fewer routine inquiries in service
Read the Case Study
“With our chatbot, our customers can find the right product quickly and easily and resolve open questions directly, without having to switch channels.”
Johanna Neumann
Head of Marketing Europe, Böllhoff Group
Why Mercury.ai is the right partner
Böllhoff: digital product consulting in fastening technology
Since 2019, Mercury.ai has been guiding Böllhoff's customers specifically through one of the broadest product ranges in fastening technology—automated, around the clock, and without media disruption.
Find products quickly and resolve questions directly in the web chat
Qualified leads daily, fewer routine inquiries in service
Read the Case Study
“With our chatbot, our customers can find the right product quickly and easily and resolve open questions directly, without having to switch channels.”
Johanna Neumann
Head of Marketing Europe, Böllhoff Group
Why Mercury.ai is the right partner
Böllhoff: digital product consulting in fastening technology
Since 2019, Mercury.ai has been guiding Böllhoff's customers specifically through one of the broadest product ranges in fastening technology—automated, around the clock, and without media disruption.
Find products quickly and resolve questions directly in the web chat
Qualified leads daily, fewer routine inquiries in service
Read the Case Study
“With our chatbot, our customers can find the right product quickly and easily and resolve open questions directly, without having to switch channels.”
Johanna Neumann
Head of Marketing Europe, Böllhoff Group
20-minute call
Where Mercury.ai starts with you
We will get to know each other and review where Mercury.ai can be applied within your service, sales, or spare parts business.
20-minute call
Where Mercury.ai starts with you
We will get to know each other and review where Mercury.ai can be applied within your service, sales, or spare parts business.
20-minute call
Where Mercury.ai starts with you
We will get to know each other and review where Mercury.ai can be applied within your service, sales, or spare parts business.
Other Industries
Conversational AI from Mercury.ai in other industries
The same platform also answers source-backed questions for retail, brands, banks, and public administrations.
E-Commerce
Product consulting right through to the shopping cart, for B2B and B2C shops using Shopware, Shopify, or Magento.
Consumer Goods and Brands
Consulting and brand communication in chat, on the website, and in messengers. In use at Nestlé, Maggi, STABILO, and Ravensburger.
Banking and Financial Services
Round-the-clock customer service for online banking, access data, and products. In use at Volkswagen Bank.
Public Sector
Information service for citizens, hosted in Germany and operated in a GDPR-compliant manner. In use at the LIV library.
Education
Instant answers even in the evenings and on weekends, when most questions from parents arise. In use at Lexie.
Churches and Associations
Information from many sources, bundled in a single dialog for members and parishes. In use at the Evangelical Church in the Rhineland.
Other Industries
Conversational AI from Mercury.ai in other industries
The same platform also answers source-backed questions for retail, brands, banks, and public administrations.
E-Commerce
Product consulting right through to the shopping cart, for B2B and B2C shops using Shopware, Shopify, or Magento.
Consumer Goods and Brands
Consulting and brand communication in chat, on the website, and in messengers. In use at Nestlé, Maggi, STABILO, and Ravensburger.
Banking and Financial Services
Round-the-clock customer service for online banking, access data, and products. In use at Volkswagen Bank.
Public Sector
Information service for citizens, hosted in Germany and operated in a GDPR-compliant manner. In use at the LIV library.
Education
Instant answers even in the evenings and on weekends, when most questions from parents arise. In use at Lexie.
Churches and Associations
Information from many sources, bundled in a single dialog for members and parishes. In use at the Evangelical Church in the Rhineland.
Other Industries
Conversational AI from Mercury.ai in other industries
The same platform also answers source-backed questions for retail, brands, banks, and public administrations.
E-Commerce
Product consulting right through to the shopping cart, for B2B and B2C shops using Shopware, Shopify, or Magento.
Consumer Goods and Brands
Consulting and brand communication in chat, on the website, and in messengers. In use at Nestlé, Maggi, STABILO, and Ravensburger.
Banking and Financial Services
Round-the-clock customer service for online banking, access data, and products. In use at Volkswagen Bank.
Public Sector
Information service for citizens, hosted in Germany and operated in a GDPR-compliant manner. In use at the LIV library.
Education
Instant answers even in the evenings and on weekends, when most questions from parents arise. In use at Lexie.
Churches and Associations
Information from many sources, bundled in a single dialog for members and parishes. In use at the Evangelical Church in the Rhineland.
Knowledge Hub for Conversational AI
Knowledge for Your AI Decisions
Articles, guides, and practical examples on knowledge management, integration, and compliance. Written by our team of hands-on experts.
Knowledge Hub for Conversational AI
Knowledge for Your AI Decisions
Articles, guides, and practical examples on knowledge management, integration, and compliance. Written by our team of hands-on experts.
Knowledge Hub for Conversational AI
Knowledge for Your AI Decisions
Articles, guides, and practical examples on knowledge management, integration, and compliance. Written by our team of hands-on experts.
