Abstract Venn diagram illustration in green, purple, and dark blue as a symbolic representation of AI intersections and system integration
Mercury Logo - Full version with bubbles and lettering "Mercury.ai" Conversational AI Platform

Solutions

Platform

Resources

Company

Conversational AI for enterprises. Made in Germany.

Automate your customer interactions and service processes with chat and voicebots – naturally hosted in Germany.

Made & Hosted in Germany

Conversational AI for enterprises. Made in Germany.

Automate your customer interactions and service processes with chat and voicebots – naturally hosted in Germany.

Made & Hosted in Germany

Conversational AI for enterprises. Made in Germany.

Automate your customer interactions and service processes with chat and voicebots – naturally hosted in Germany.

Made & Hosted in Germany

Workload Relief through Chatbots

Chatbots from Mercury.ai

From recruiting to complex B2B sales: proven use cases you can build on.

Status Queries

Context-Aware Escalation

Resolve requests – not just route them.

Resolve requests – not just route them.

From status updates to complaints: requests are handled end-to-end or escalated to your team with full context and history. Less overhead, happier customers.

Mercury.ai Chat Widget in action: Conversation view with user messages and bot responses
Mercury.ai Chat Widget in action: Conversation view with user messages and bot responses

Candidate Questions

Onboarding

Policy Search

Relieves your HR team – around the clock

Relieves your HR team – around the clock

Applicants receive immediate answers to their questions, and employees find internal policies independently.
Your HR team gains time for what truly matters.

Product Comparison

Needs analysis

Recommendations

Consult. Compare. Decide.

Consult. Compare. Decide.

Customers find the right product faster – through targeted questions instead of endless scrolling. Fewer bad purchases, higher satisfaction, more conversions.

Mercury.ai chatbot interface in Dark Mode with the welcome message: How can I help you?
Mercury.ai chatbot interface in Dark Mode with the welcome message: How can I help you?

Qualification

GDPR Opt-In

CRM Integration

Shorter sales cycles. Better leads.

Shorter sales cycles. Better leads.

Prospects are automatically qualified right within the conversation — GDPR-compliant, no media breaks. Your sales team steps in exactly when it counts.

What makes Mercury.ai different?

Why companies are turning to controlled AI chatbots

Short implementation cycles instead of lengthy IT projects: Achieve measurable efficiency gains within 4 to 6 weeks.

Answers you can trust.

Generative AI — but only on your curated content. No hallucinations, no guesswork. Clarity instead of frustration.

Security without compromise.

Our platform runs exclusively on our own servers in Germany — fully GDPR-compliant, with no dependency on US providers such as OpenAI.

Instant support in under 2 minutes.

Customers resolve returns or invoice queries directly in the chat — 24/7, without tying up your back-office teams.

Mercury Intelligence understands context, not just keywords.

Every service on our platform is intelligently structured — supporting your team across virtually all of their tasks.

Efficiency built into every conversation.

Our dialogue flows guide customers seamlessly through service processes — from orders and complaints straight into your CRM.

Turn conversations into insights.

Mercury Intelligence delivers real-time insights and forecasts from every dialogue — helping you continuously optimize processes and offerings.

Mercury Voice

Automate standard telephone processes, scalable and always service-oriented.

Automate standard telephone processes, scalable and always service-oriented.

Conversational Excellence

AI chatbots for complex service processes

Reduce ticket volume for standard requests by up to 90%. With native CRM and ERP integration, our AI chatbots autonomously resolve complaints, status inquiries, and more.

Control, not a black box.

Mercury.ai uses Generative AI only for phrasing responses, not for determining facts. Every answer is strictly based on your verified knowledge sources — no world knowledge, no invented answers.

Fast

GDPR

Precise

No-code for business teams.

Your departments design and manage chatbots independently. IT only handles integrations. Full control, minimal overhead.

Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
No-code editor: Hand inserts a new element into the Mercury.ai Studio Builder with a click

Security made in Germany.

Proven, secure Conversational AI — hosted entirely in Germany, 100% GDPR-compliant, and built to meet the highest standards. Always aligned with state-of-the-art technology.

Illustration of the Mercury.ai 'model orchestra': Various icons visualizing the interaction of specialized AI models.

Orchestrated Intelligence.

Most providers simply pass queries to a single large language model. Mercury.ai uses an orchestrated stack of specialized AI models — each handling a distinct step: understanding, retrieving, verifying, and phrasing.

The result: deterministic, reliable outputs with every query — fully independent of external model updates.

Smart & Scalable

Conversational Excellence

AI chatbots for complex service processes

Reduce ticket volume for standard requests by up to 90%. With native CRM and ERP integration, our AI chatbots autonomously resolve complaints, status inquiries, and more.

Control, not a black box.

Mercury.ai uses Generative AI only for phrasing responses, not for determining facts. Every answer is strictly based on your verified knowledge sources — no world knowledge, no invented answers.

Fast

GDPR

Precise

No-code for business teams.

Your departments design and manage chatbots independently. IT only handles integrations. Full control, minimal overhead.

Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
No-code editor: Hand inserts a new element into the Mercury.ai Studio Builder with a click

Security made in Germany.

Proven, secure Conversational AI — hosted entirely in Germany, 100% GDPR-compliant, and built to meet the highest standards. Always aligned with state-of-the-art technology.

Illustration of the Mercury.ai 'model orchestra': Various icons visualizing the interaction of specialized AI models.

Orchestrated Intelligence.

Many providers simply forward queries to a large language model. Mercury.ai uses an orchestrated structure of specialized AI models for each step: understanding, retrieving, verifying, and formulating.

Your advantage: Deterministic, reliable results with every query, completely independent of updates to external models.

Smart & Scalable

Conversational Excellence

AI chatbots for complex service processes

Reduce ticket volume for standard requests by up to 90%. With native CRM and ERP integration, our AI chatbots autonomously resolve complaints, status inquiries, and more.

Control, not a black box.

Mercury.ai uses Generative AI only for phrasing responses, not for determining facts. Every answer is strictly based on your verified knowledge sources — no world knowledge, no invented answers.

Fast

GDPR

Precise

No-code for business teams.

Your departments design and manage chatbots independently. IT only handles integrations. Full control, minimal overhead.

Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
No-code editor: Hand inserts a new element into the Mercury.ai Studio Builder with a click

Security made in Germany.

Proven, secure Conversational AI — hosted entirely in Germany, 100% GDPR-compliant, and built to meet the highest standards. Always aligned with state-of-the-art technology.

Illustration of the Mercury.ai 'model orchestra': Various icons visualizing the interaction of specialized AI models.

Orchestrated Intelligence.

Many providers simply forward queries to a large language model. Mercury.ai uses an orchestrated structure of specialized AI models for each step: understanding, retrieving, verifying, and formulating.

Your advantage: Deterministic, reliable results with every query, completely independent of updates to external models.

Smart & Scalable

Measurable Increase in Efficiency: Results from Business Practice

For over ten years, we have been researching and building Conversational AI in Germany. By doing so, we translate research expertise into stable, productive AI chatbots for medium-sized enterprises and corporations.

Knowledge Hub for Conversational AI

Knowledge Hub: Strategies and Best Practices for Conversational AI & Chatbots

Guidance for your AI strategy: whitepapers, articles, implementation guides, and best practices for the legally compliant introduction of chatbots and voicebots in enterprise organisations.

Four black dots on a white background as a symbol for interaction or user interface at mercury.ai

Talking Better. Start now with Mercury.ai.

AI should relieve your team, not burden them with maintenance. Experience how our Conversational AI platform transforms knowledge into measurable efficiency.

Four black dots on a white background as a symbol for interaction or user interface at mercury.ai

Talking Better. Start now with Mercury.ai.

AI should relieve your team, not burden them with maintenance. Experience how our Conversational AI platform transforms knowledge into measurable efficiency.

Four black dots on a white background as a symbol for interaction or user interface at mercury.ai

Talking Better. Start now with Mercury.ai.

AI should relieve your team, not burden them with maintenance. Experience how our Conversational AI platform transforms knowledge into measurable efficiency.

Live in Bielefeld · 10. Juni

KI im Mittelstand

Das kompakte Event für Entscheider:innen. 3 Perspektiven, 20 Plätze.

Details & Anmeldung