Solutions
An approach for every dialogue in the company
From customer service to HR and pre-sales consultation: Mercury.ai covers the application areas where language drives processes.
Status Queries
Context-Aware Escalation
From status updates to complaints: requests are handled end-to-end or escalated to your team with full context and history. Less overhead, happier customers.
Candidate Questions
Onboarding
Policy Search
Applicants receive immediate answers to their questions, and employees find internal policies independently.
Your HR team gains time for what truly matters.
Product Comparison
Needs analysis
Recommendations
Customers find the right product faster – through targeted questions instead of endless scrolling. Fewer bad purchases, higher satisfaction, more conversions.
Qualification
GDPR Opt-In
CRM Integration
Prospects are automatically qualified right within the conversation — GDPR-compliant, no media breaks. Your sales team steps in exactly when it counts.
Mercury Voice
Control instead of a black box. Security from Germany.
Mercury.ai uses generative AI only for phrasing, not for facts. An orchestra of specialized models identifies the user's intent and grounds every response in your verified knowledge. Our slogan for this is "Never hallucinates".
Fast
GDPR-compliant
Chat and Voice
No-Code
What makes Mercury.ai different?
Why companies are turning to controlled AI chatbots
Short implementation cycles instead of lengthy IT projects: Achieve measurable efficiency gains within 4 to 6 weeks.
Answers you can trust.
Generative AI — but only on your curated content. No hallucinations, no guesswork. Clarity instead of frustration.
Security without compromise.
Our platform runs exclusively on our own servers in Germany — fully GDPR-compliant, with no dependency on US providers such as OpenAI.
Instant support in under 2 minutes.
Customers resolve returns or invoice queries directly in the chat — 24/7, without tying up your back-office teams.
Mercury Intelligence understands context, not just keywords.
Every service on our platform is intelligently structured — supporting your team across virtually all of their tasks.
Efficiency built into every conversation.
Our dialogue flows guide customers seamlessly through service processes — from orders and complaints straight into your CRM.
Turn conversations into insights.
Mercury Intelligence delivers real-time insights and forecasts from every dialogue — helping you continuously optimize processes and offerings.
Knowledge Hub for Conversational AI
Knowledge Hub: Strategies and Best Practices for Conversational AI & Chatbots
Guidance for your AI strategy: whitepapers, articles, implementation guides, and best practices for the legally compliant introduction of chatbots and voicebots in enterprise organisations.
