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Digital Citizens' Service

Digital Citizen Services: Relief through AI Automation

Offer citizens immediate assistance with administrative services – around the clock, barrier-free, and digitally seamless. Chatbots automate routine inquiries based on your reliable data, fully GDPR-compliant and hosted in Germany.

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Book a demo for municipalities

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Learn more

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Administrative Modernization Today

Why administrations rely on controlled Conversational AI

Why administrations rely on controlled Conversational AI

Automate citizen communication with AI automation, without compromising on data security and the quality of information.

Automate citizen communication with AI automation, without compromising on data security and the quality of information.

Discover Use Cases

Discover Use Cases

Central Information Base

The AI chatbot is integrated directly into your municipal information system. Information does not need to be maintained twice – ensuring maximum consistency.

Central Information Base

The AI chatbot is integrated directly into your municipal information system. Information does not need to be maintained twice – ensuring maximum consistency.

Relieving the Burden on Headquarters

Standard inquiries regarding opening hours or documents are resolved immediately. This reduces call volume and frees up time for complex consultations.

Relieving the Burden on Headquarters

Standard inquiries regarding opening hours or documents are resolved immediately. This reduces call volume and frees up time for complex consultations.

Digital inclusion for all

Accessible communication according to BITV standards: Support for screen readers, Plain Language, and automatic translation into over 100 languages.

Digital inclusion for all

Accessible communication according to BITV standards: Support for screen readers, Plain Language, and automatic translation into over 100 languages.

Legally compliant information

No hallucinations: Answers are based footprinted on your officially audited sources. Every piece of information can be traced back to its document source.

Legally compliant information

No hallucinations: Answers are based footprinted on your officially audited sources. Every piece of information can be traced back to its document source.

Sovereign Hosting

Operation in ISO-certified data centers exclusively in Germany. No data transfer to third countries – essential for data protection.

Sovereign Hosting

Operation in ISO-certified data centers exclusively in Germany. No data transfer to third countries – essential for data protection.

Sovereignty for Specialist Departments

Thanks to the no-code platform, your employees can maintain content and dialogue flows independently – without programming knowledge or IT support.

Sovereignty for Specialist Departments

Thanks to the no-code platform, your employees can maintain content and dialogue flows independently – without programming knowledge or IT support.

From information services to digital application processing

Solve current challenges in citizen communication through targeted automation.

A woman sits at home in front of a laptop and participates in a video call

Citizen Information & OZG Services

Precise information on fees and required documents for identity cards, registration, or marriage – directly linked to online applications.

A woman sits at home in front of a laptop and participates in a video call

Citizen Information & OZG Services

Precise information on fees and required documents for identity cards, registration, or marriage – directly linked to online applications.

Two people in conversation, one handing over a laptop – digital consulting scenario

Smart Meeting Preparation

The assistant clarifies the request in advance and guides users directly to the appropriate online appointment booking system of the responsible office.

Two people in conversation, one handing over a laptop – digital consulting scenario

Smart Meeting Preparation

The assistant clarifies the request in advance and guides users directly to the appropriate online appointment booking system of the responsible office.

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Defect Reporter 2.0

Structured recording of reports (e.g., defective street lighting) including photo upload and automatic forwarding to the municipal depot.

Hand holding smartphone with download symbol on the display

Defect Reporter 2.0

Structured recording of reports (e.g., defective street lighting) including photo upload and automatic forwarding to the municipal depot.

Open laptop with headphones on a wooden desk in a home office

AI Search for the City Website

Replace static search results with a conversational assistant that guides citizens directly to the service they are looking for.

Open laptop with headphones on a wooden desk in a home office

AI Search for the City Website

Replace static search results with a conversational assistant that guides citizens directly to the service they are looking for.

How easily your administration is relieved through AI automation.

How easily your administration is relieved through AI automation.

Mercury.ai connects your existing data assets with modern AI logic.

Mercury.ai connects your existing data assets with modern AI logic.

Get to know the Chatbot

Step 1: Connect knowledge sources

Step 2: Define dialogue workflows

Step 3: Secure Rollout

More time for citizen consultations at the office

Avoid system disruptions and increase the efficiency of your services.

Lower operating costs

Reduction in case costs through self-service rates of up to 80% for routine operations.

Higher citizen satisfaction

Answers at the moment of need – even on weekends or after hours.

Compliance & Security

Legally compliant communication through strict separation of the AI model and knowledge base.

More information: Modernizing citizen services

Why static online forms are no longer sufficient for modern requirements and how you can establish legally compliant communication within your administration. Read more in our blog post.

Scale maturity levels

Transform purely informative offers into process-supporting dialogues to implement seamless, media-disruption-free application processes.

Integration

Leverage existing standards such as XZuFi and FIM for automated synchronization with your specialized systems.

Vibrant, grainy gradient transitioning from deep blue to bright cyan and light green – part of the visual identity of Mercury.ai.

Shaping citizen services and administrative processes with chatbots.

February 16, 2026

Vibrant, grainy gradient transitioning from deep blue to bright cyan and light green – part of the visual identity of Mercury.ai.

Shaping citizen services and administrative processes with chatbots.

2/16/26

Features - exactly what your chatbot needs.

Chat Inbox

Conversational Analytics

Dialog Flows

No-Code Integrations

Multi-Channel Messaging

Multilingual Chatbots

Frequently Asked Questions about the AI Citizen Service and Chatbot for Municipalities

Schedule a meeting

Do we need to prepare all the data anew for the chatbot?

How is accessibility ensured?

Does the bot also understand dialects or typos?

What happens in the case of inquiries that the bot cannot resolve?

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Make your administration fit for the future.

Digital citizen services 24/7 – without extra work for your team. Let's discuss your use case.

Request a consultation

Four black dots on a white background as a symbol for interaction or user interface at mercury.ai

Make your administration fit for the future.

Digital citizen services 24/7 – without extra work for your team. Let's discuss your use case.

Request a consultation

Live in Bielefeld · 10. Juni

KI im Mittelstand

Das kompakte Event für Entscheider:innen. 3 Perspektiven, 20 Plätze.

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