Central Data Source
Tailored and controlled knowledge for your chatbots
Directly from your own systems. Your single source of truth for AI answers in the chatbot.
The Mercury.ai Knowledge Hub processes unstructured company data into a structured, searchable knowledge base. No more inconsistencies between intranet, website, and documents. Without duplicate data maintenance, featuring direct integration with CMS, CRM, and document sources.
Secure Processes
Curated and verified knowledge for your chatbots
Precise answers. No hallucinations.
Your chatbot doesn't guess – it responds precisely based on your company knowledge. Every answer is backed by real documents and CRM integrations that you define. No speculation, no invented answers.
Human communication. Secure processes.
Structured dialogues secure critical processes such as SAP queries or returns. At the same time, generative AI enables natural and flexible conversations. This ensures your chatbot remains controllable while still delivering a user-friendly experience.
Always up to date
Knowledge that maintains itself.
With no additional effort.
Synchronization in real time. Fully automatic.
If content changes on the web, SharePoint, or CMS, your Knowledge Hub updates automatically. Intelligent crawlers detect changes on your website in near real-time and synchronize the knowledge base without manual maintenance.
Outdated knowledge? Sorted out.
The Knowledge Hub detects outdated information through intelligent versioning, prevents contradictions, and archives obsolete content fully automatically. This ensures your knowledge base remains up-to-date – with minimal maintenance effort.
Context instead of keywords
A chatbot that understands questions.
Customers rarely formulate questions the way systems expect them to. Semantic Search and vector-based search capture the intent even with vague or indirect questions. This allows the chatbot to find the right answer even to imprecisely posed questions.
Which document formats are supported?
In principle, all file formats and documents are supported. Word, Excel, CSV, PDF, images, and special formats – including OCR for scans.
How up-to-date is the data kept?
Automatic synchronization – changes applied in near real-time.
How are hallucinations prevented?
The bot answers exclusively from the verified knowledge base. Unresolved queries are escalated.
Can I manage the knowledge base myself?
Yes. Specialized departments maintain the basis independently via the No-Code Studio.
