The problem
Why your hotline is losing customers.
The telephone remains the most frequently used service channel. However, traditional hotlines cost time and money.
Classic IVR
1. "Welcome to…" (15 sec.)
2. "For Sales, press 1…" (8 sec.)
3. "For Service, press 2…" (8 sec.)
4. On hold… 🎵 (3-15 min.)
5. "What is your customer number?"
6. Agent asks again…
Ø 8 minutes to resolution
Mercury Voice
1. "How can I help you?"
2. Customer speaks freely
3. AI understands → ERP query
4. Answer in natural language
Ø 45 seconds to resolution
Integration
Fits into your existing telephony infrastructure.
Mercury Voice does not require replacing your telephone system. The solution integrates into your existing contact center infrastructure via standard interfaces.
Telephone Systems & Contact Centers
SIP trunk support, compatibility with popular PBX systems, and seamless call center integration.
CRM & ERP Integration
Automatic caller identification, personalized greeting, real-time access to customer data.
API-first architecture
REST API, webhook support, and flexible integration with third-party systems.
OMNICHANNEL
Phone, chat, or both?
Mercury Voice is part of the Mercury.ai platform.
Voice AI with complete data security.
GDPR-compliant voice processing
Automatic anonymization, integrated consent management for recordings, and audit-proof archiving.
Hosting in Germany
All voice data is processed and stored in ISO 27001-certified data centers in Germany.
Call Recording & Compliance
Call recording for quality assurance, automatic transcription for audit trails. Compliant with German laws.
Conversational Excellence
Voice AI for Complex Service Processes
Reduce ticket volume for standard inquiries by up to 90%. Through native integration with CRM and ERP systems, our AI voicebots autonomously resolve requests such as complaints or status inquiries.
Control instead of a black box
Mercury.ai uses Generative AI only for formulation, not for facts. The answers are strictly based on your verified knowledge sources. No useless world knowledge, no inventing of answers.
Fast
GDPR
Precise
No-code for business teams
Business departments design and control voicebots themselves. Your IT only provides the integrations. Full control, without dependency or heavy resource demands.
Security made in Germany
Proven, secure Conversational AI - hosted entirely in Germany, 100% GDPR-compliant and developed to meet all requirements. While always keeping an eye on current research.
Orchestrated Intelligence
Many providers simply forward queries to a large language model. Mercury.ai uses an orchestrated structure of specialized AI models for each step: understanding, retrieving, verifying, and formulating.
Your advantage: Deterministic, reliable results with every query, completely independent of updates to external models.
Smart & Scalable
Do I need to replace my telephone system?
No. SIP trunk integration. Compatible with Avaya, Genesys, and common PBX systems.
How many languages does Mercury Voice support?
Over 50, optimized for spoken language including dialects and filler words.
What happens if the bot does not understand?
Fallback definable: ask for clarification, request rephrasing, or forward to an agent – with full context.
How long does the implementation take?
4–6 weeks. Simple scenarios (FAQs, routing) are significantly faster.
How secure is the data?
GDPR-compliant in ISO 27001 data centers in Germany. Recordings optional with consent management.
Do I have to set up everything from scratch for the chatbot and voice?
Your content from the Mercury.ai platform (whether chatbot or voicebot) works automatically. Only a new channel needs to be created.
