Mercury Voice for your service hotline
Your hotline understands what callers say.
Mercury Voice answers calls using the same knowledge base as your chat, captures inquiries conversationally, and connects callers to your team whenever a human touch is needed.
Made & Hosted in Germany
Mercury Voice for your service hotline
Your hotline understands what callers say.
Mercury Voice answers calls using the same knowledge base as your chat, captures inquiries conversationally, and connects callers to your team whenever a human touch is needed.
Mercury Voice for your service hotline
Your hotline understands what callers say.
Mercury Voice answers calls using the same knowledge base as your chat, captures inquiries conversationally, and connects callers to your team whenever a human touch is needed.
Made & Hosted in Germany
What gets left behind at the hotline
Callers have an inquiry. The hotline asks for numbers.
Keypad menus lead to the wrong loop
Callers navigate their way through menu levels, only to end up at the wrong department.
Peak loads fill the queue
Seasonal peaks and disruptions can hardly be absorbed by staff alone. Those who wait too long simply hang up.
Routine connects the team
Meter reading, customer number, moving date: details that someone has to type in manually instead of focusing on the actual request.
Calls go unanswered after hours
No one is on the phone in the evenings and on weekends. Yet, inquiries still come in.
Chat and phone channels are diverging
If the hotline is managed separately from the chat, both channels will soon be saying different things.
Language models without sources guess
Without access to your sources, a language model fills gaps with plausible information. Over the phone, no one notices this right away.
What gets left behind at the hotline
Callers have an inquiry. The hotline asks for numbers.
Keypad menus lead to the wrong loop
Callers navigate their way through menu levels, only to end up at the wrong department.
Peak loads fill the queue
Seasonal peaks and disruptions can hardly be absorbed by staff alone. Those who wait too long simply hang up.
Routine connects the team
Meter reading, customer number, moving date: details that someone has to type in manually instead of focusing on the actual request.
Calls go unanswered after hours
No one is on the phone in the evenings and on weekends. Yet, inquiries still come in.
Chat and phone channels are diverging
If the hotline is managed separately from the chat, both channels will soon be saying different things.
Language models without sources guess
Without access to your sources, a language model fills gaps with plausible information. Over the phone, no one notices this right away.
What gets left behind at the hotline
Callers have an inquiry. The hotline asks for numbers.
Keypad menus lead to the wrong loop
Callers navigate their way through menu levels, only to end up at the wrong department.
Peak loads fill the queue
Seasonal peaks and disruptions can hardly be absorbed by staff alone. Those who wait too long simply hang up.
Routine connects the team
Meter reading, customer number, moving date: details that someone has to type in manually instead of focusing on the actual request.
Calls go unanswered after hours
No one is on the phone in the evenings and on weekends. Yet, inquiries still come in.
Chat and phone channels are diverging
If the hotline is managed separately from the chat, both channels will soon be saying different things.
Language models without sources guess
Without access to your sources, a language model fills gaps with plausible information. Over the phone, no one notices this right away.
What Voicebots Can Do Today
Many people have the basics. Over the phone, it takes more.
Voice menus and simple voicebots answer calls. As soon as a request needs to be captured, verified, and forwarded, Mercury Voice adds the capabilities required to do so.
Most solutions are capable of this
Voice menus and simple voicebots
Automatically answer calls
Play announcements
Forward at the touch of a button
Answering simple questions
Available 24/7
This complements Mercury Voice
Everything from the left column, plus:
The same knowledge base as in the chat
Knowledge, dialogues, and workflows automatically apply to the phone as well.
Verified Answers
The same research and fact-checking as in the chat, typically in around 500 milliseconds.
Natural conversation flow
Interruption is possible at any time, and queries like "Pardon?" are answered instantly by a fast language model.
Capture requests through dialog
Customer number, meter reading, or move date are requested and verified for plausibility.
Trigger processes
A workflow forwards the request, either by email to the specialist department or via an API call.
Forwarding with short briefing
If human support is required, Mercury Voice connects the call and provides the name, inquiry, and a summary in advance.
Your voice, your pronunciation
Voice per hotline, pronunciation dictionary for brands and technical terms.
Without a new telephone system
Connected via SIP to any SIP-enabled PBX and carrier SIP trunks.
What Voicebots Can Do Today
Many people have the basics. Over the phone, it takes more.
Voice menus and simple voicebots answer calls. As soon as a request needs to be captured, verified, and forwarded, Mercury Voice adds the capabilities required to do so.
Most solutions are capable of this
Voice menus and simple voicebots
Automatically answer calls
Play announcements
Forward at the touch of a button
Answering simple questions
Available 24/7
This complements Mercury Voice
Everything from the left column, plus:
The same knowledge base as in the chat
Knowledge, dialogues, and workflows automatically apply to the phone as well.
Verified Answers
The same research and fact-checking as in the chat, typically in around 500 milliseconds.
Natural conversation flow
Interruption is possible at any time, and queries like "Pardon?" are answered instantly by a fast language model.
Capture requests through dialog
Customer number, meter reading, or move date are requested and verified for plausibility.
Trigger processes
A workflow forwards the request, either by email to the specialist department or via an API call.
Forwarding with short briefing
If human support is required, Mercury Voice connects the call and provides the name, inquiry, and a summary in advance.
Your voice, your pronunciation
Voice per hotline, pronunciation dictionary for brands and technical terms.
Without a new telephone system
Connected via SIP to any SIP-enabled PBX and carrier SIP trunks.
What Voicebots Can Do Today
Many people have the basics. Over the phone, it takes more.
Voice menus and simple voicebots answer calls. As soon as a request needs to be captured, verified, and forwarded, Mercury Voice adds the capabilities required to do so.
Most solutions are capable of this
Voice menus and simple voicebots
Automatically answer calls
Play announcements
Forward at the touch of a button
Answering simple questions
Available 24/7
This complements Mercury Voice
Everything from the left column, plus:
The same knowledge base as in the chat
Knowledge, dialogues, and workflows automatically apply to the phone as well.
Verified Answers
The same research and fact-checking as in the chat, typically in around 500 milliseconds.
Natural conversation flow
Interruption is possible at any time, and queries like "Pardon?" are answered instantly by a fast language model.
Capture requests through dialog
Customer number, meter reading, or move date are requested and verified for plausibility.
Trigger processes
A workflow forwards the request, either by email to the specialist department or via an API call.
Forwarding with short briefing
If human support is required, Mercury Voice connects the call and provides the name, inquiry, and a summary in advance.
Your voice, your pronunciation
Voice per hotline, pronunciation dictionary for brands and technical terms.
Without a new telephone system
Connected via SIP to any SIP-enabled PBX and carrier SIP trunks.
How it works
From the initial call to resolved request
Mercury Voice answers the call via your phone system, understands the request, and responds using your approved sources—while a fast language model keeps the conversation flowing.
1 · Connect
Mercury Voice is set up in your telephone system just like another extension. All that is required are the SIP credentials; routing remains under your control.
2 · Understand
Mercury Intelligence understands the request, even with dialects and filler words, and searches for the answer within your authorized sources.
3 · Complete
Mercury Voice answers, captures the request, and routes it via workflow. If human assistance is needed, Mercury Voice connects with your team.
How it works
From the initial call to resolved request
Mercury Voice answers the call via your phone system, understands the request, and responds using your approved sources—while a fast language model keeps the conversation flowing.
1 · Connect
Mercury Voice is set up in your telephone system just like another extension. All that is required are the SIP credentials; routing remains under your control.
2 · Understand
Mercury Intelligence understands the request, even with dialects and filler words, and searches for the answer within your authorized sources.
3 · Complete
Mercury Voice answers, captures the request, and routes it via workflow. If human assistance is needed, Mercury Voice connects with your team.
How it works
From the initial call to resolved request
Mercury Voice answers the call via your phone system, understands the request, and responds using your approved sources—while a fast language model keeps the conversation flowing.
1 · Connect
Mercury Voice is set up in your telephone system just like another extension. All that is required are the SIP credentials; routing remains under your control.
2 · Understand
Mercury Intelligence understands the request, even with dialects and filler words, and searches for the answer within your authorized sources.
3 · Complete
Mercury Voice answers, captures the request, and routes it via workflow. If human assistance is needed, Mercury Voice connects with your team.
Scenarios
The right entry point for every hotline
A project can have multiple voice channels, each with its own voice and greeting.
Service Hotline
Mercury Voice answers questions about plans, invoices, and deadlines using your website, PDFs, and FAQs. Requests such as address changes or cancellations are handled through an interactive dialog.
Answering questions
Change of Address
Termination
Fault Hotline
A dedicated voice channel with a custom greeting records incidents, including evenings and weekends. The workflow automatically reports them to the relevant department.
Custom Announcement
Around the clock
Interactive Data Entry
Record request
Customer or system number via keypad, all other details by voice, with plausibility checks. The workflow transmits the data, and the caller receives a confirmation.
Keyboard input
Plausibility check
Confirmation on the call
Scenarios
The right entry point for every hotline
A project can have multiple voice channels, each with its own voice and greeting.
Service Hotline
Mercury Voice answers questions about plans, invoices, and deadlines using your website, PDFs, and FAQs. Requests such as address changes or cancellations are handled through an interactive dialog.
Answering questions
Change of Address
Termination
Fault Hotline
A dedicated voice channel with a custom greeting records incidents, including evenings and weekends. The workflow automatically reports them to the relevant department.
Custom Announcement
Around the clock
Interactive Data Entry
Record request
Customer or system number via keypad, all other details by voice, with plausibility checks. The workflow transmits the data, and the caller receives a confirmation.
Keyboard input
Plausibility check
Confirmation on the call
Scenarios
The right entry point for every hotline
A project can have multiple voice channels, each with its own voice and greeting.
Service Hotline
Mercury Voice answers questions about plans, invoices, and deadlines using your website, PDFs, and FAQs. Requests such as address changes or cancellations are handled through an interactive dialog.
Answering questions
Change of Address
Termination
Fault Hotline
A dedicated voice channel with a custom greeting records incidents, including evenings and weekends. The workflow automatically reports them to the relevant department.
Custom Announcement
Around the clock
Interactive Data Entry
Record request
Customer or system number via keypad, all other details by voice, with plausibility checks. The workflow transmits the data, and the caller receives a confirmation.
Keyboard input
Plausibility check
Confirmation on the call
Live Demo
Listen to Mercury Voice in a live demo
In the demo, you will hear how Mercury Voice captures an inquiry, answers it, routes it via workflow, and connects it to your team if needed.
Live Demo
Listen to Mercury Voice in a live demo
In the demo, you will hear how Mercury Voice captures an inquiry, answers it, routes it via workflow, and connects it to your team if needed.
Live Demo
Listen to Mercury Voice in a live demo
In the demo, you will hear how Mercury Voice captures an inquiry, answers it, routes it via workflow, and connects it to your team if needed.
Frequently Asked Questions
What service leaders want to know in advance
Yes. If the caller requests a human or if the issue requires a person, Mercury Voice announces the transfer and connects to the designated phone number. The receiving agent hears a brief briefing in advance, including the name, request, and summary. Outside of service hours or if the line is busy, Mercury Voice records the request itself.
Mercury Voice operates within the same data privacy framework as the rest of the platform, hosted on AWS in Frankfurt and segregated per customer. Additional voice providers, such as Cartesia, are only integrated following an amendment to the DPA and your documented approval. They receive only the text that is to be spoken.
Frequently Asked Questions
What service leaders want to know in advance
Yes. If the caller requests a human or if the issue requires a person, Mercury Voice announces the transfer and connects to the designated phone number. The receiving agent hears a brief briefing in advance, including the name, request, and summary. Outside of service hours or if the line is busy, Mercury Voice records the request itself.
Mercury Voice operates within the same data privacy framework as the rest of the platform, hosted on AWS in Frankfurt and segregated per customer. Additional voice providers, such as Cartesia, are only integrated following an amendment to the DPA and your documented approval. They receive only the text that is to be spoken.
Frequently Asked Questions
What service leaders want to know in advance
Yes. If the caller requests a human or if the issue requires a person, Mercury Voice announces the transfer and connects to the designated phone number. The receiving agent hears a brief briefing in advance, including the name, request, and summary. Outside of service hours or if the line is busy, Mercury Voice records the request itself.
Mercury Voice operates within the same data privacy framework as the rest of the platform, hosted on AWS in Frankfurt and segregated per customer. Additional voice providers, such as Cartesia, are only integrated following an amendment to the DPA and your documented approval. They receive only the text that is to be spoken.
Platform
Mercury Voice works across the entire platform
The same modules support both chat and phone. Content your team updates once applies across every channel.
Knowledge Hub
The same knowledge base from documents, websites, and FAQs, version-controlled and just as up-to-date on the phone as it is in chat.
Mercury Intelligence
Research and fact-checking for every response, sourced from your approved content.
No-Code Studio
Editorial dialogues and workflows that run across chat and phone, maintained with zero IT effort.
Chat Widget & Channels
The same bot on your website, in WhatsApp, Teams, and other channels.
Integrations
Integration with CRM, ERP, and other systems, also including project-specific workflows originating from phone calls.
Analytics & Insights
Phone calls as a dedicated channel in the analysis, featuring topics and knowledge gaps.
Platform
Mercury Voice works across the entire platform
The same modules support both chat and phone. Content your team updates once applies across every channel.
Knowledge Hub
The same knowledge base from documents, websites, and FAQs, version-controlled and just as up-to-date on the phone as it is in chat.
Mercury Intelligence
Research and fact-checking for every response, sourced from your approved content.
No-Code Studio
Editorial dialogues and workflows that run across chat and phone, maintained with zero IT effort.
Chat Widget & Channels
The same bot on your website, in WhatsApp, Teams, and other channels.
Integrations
Integration with CRM, ERP, and other systems, also including project-specific workflows originating from phone calls.
Analytics & Insights
Phone calls as a dedicated channel in the analysis, featuring topics and knowledge gaps.
Platform
Mercury Voice works across the entire platform
The same modules support both chat and phone. Content your team updates once applies across every channel.
Knowledge Hub
The same knowledge base from documents, websites, and FAQs, version-controlled and just as up-to-date on the phone as it is in chat.
Mercury Intelligence
Research and fact-checking for every response, sourced from your approved content.
No-Code Studio
Editorial dialogues and workflows that run across chat and phone, maintained with zero IT effort.
Chat Widget & Channels
The same bot on your website, in WhatsApp, Teams, and other channels.
Integrations
Integration with CRM, ERP, and other systems, also including project-specific workflows originating from phone calls.
Analytics & Insights
Phone calls as a dedicated channel in the analysis, featuring topics and knowledge gaps.
Knowledge Hub for Conversational AI
Knowledge for Your AI Decisions
Articles, guides, and practical examples on knowledge management, integration, and compliance. Written by our team of hands-on experts.
Knowledge Hub for Conversational AI
Knowledge for Your AI Decisions
Articles, guides, and practical examples on knowledge management, integration, and compliance. Written by our team of hands-on experts.
Knowledge Hub for Conversational AI
Knowledge for Your AI Decisions
Articles, guides, and practical examples on knowledge management, integration, and compliance. Written by our team of hands-on experts.
