Three-dimensional sphere illustration as a symbolic representation of the networked Mercury Intelligence architecture

Conversational Analytics: Measure customer needs.

Real-time KPIs, AI-powered topic and sentiment analysis, and insights that extend beyond customer service.

Book a demo

Made & Hosted in Germany

Three-dimensional sphere illustration as a symbolic representation of the networked Mercury Intelligence architecture

Conversational Analytics: Measure customer needs.

Real-time KPIs, AI-powered topic and sentiment analysis, and insights that extend beyond customer service.

Book a demo

Made & Hosted in Germany

Three-dimensional sphere illustration as a symbolic representation of the networked Mercury Intelligence architecture

Conversational Analytics: Measure customer needs.

Real-time KPIs, AI-powered topic and sentiment analysis, and insights that extend beyond customer service.

Book a demo

Made & Hosted in Germany

Mercury Logo - Full version with bubbles and lettering "Mercury.ai" Conversational AI Platform

Solutions

Platform

Resources

Company

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Operational Management

Resource planning via heatmaps

See when your customers are most active across all channels. Schedule shifts and capacity exactly where the demand actually arises.

Performance KPIs

Automation rates, first response times, abandonment rates – broken down by channel.

Omnichannel Comparison

Which channel performs best? Incl. handover statistics

Aktivitäts-Heatmap (Woche)
Mo
Di
Mi
Do
Fr
Sa
So
06h
09h
12h
15h
18h
21h
Niedrig
Hoch
💡 Empfehlung: 3 zusätzliche Agenten Di+Mi 12–15 Uhr
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AUTOMATED ANALYSES

Intent Universe: All topics at a glance.

The AI automatically customer inquiries into topic clusters.
This allows you to trend before escalations occur.

Automatic Clustering

The larger the topic, the more frequent the dialogues. Everything at a glance.

Abstract floating 3D spheres in dark green as a decorative design element

Sentiment analysis

Red = Frustration. Green = Satisfaction. Improve specifically where it is needed most.

Abstract 3D blob shape in dark green as a decorative design element

Confidence Scoring

Where does the chatbot have gaps? Make improvements in the Knowledge Hub.

A visualization of a drag-and-drop menu.
Abstract 3D spheres in various sizes on a turquoise background

AUTOMATED ANALYSES

Intent Universe: All topics at a glance.

The AI automatically customer inquiries into topic clusters.
This allows you to trend before escalations occur.

Automatic Clustering

The larger the topic, the more frequent the dialogues. Everything at a glance.

Abstract floating 3D spheres in dark green as a decorative design element

Sentiment analysis

Red = Frustration. Green = Satisfaction. Improve specifically where it is needed most.

Abstract 3D blob shape in dark green as a decorative design element

Confidence Scoring

Where does the chatbot have gaps? Make improvements in the Knowledge Hub.

A visualization of a drag-and-drop menu.

CROSS-FUNCTIONAL

Insights for the entire company.

Feature Requests
Expressversand127×
Teillieferung89×
Geschenkverpackung54×

Product Management

Which features are customers missing? Direct, scalable product feedback from real dialogues.

Top-Fragen der Kunden
„Wie lang dauert der Versand?“
→ FAQ-Content-Lücke erkannt
„Gibt es einen Studenten-Rabatt?“
→ SEO-Keyword-Potential
→ Content-Strategie ableiten

Marketing & Content

Use the customer's language for SEO content, FAQ optimization, and targeted campaigns.

Lead-Signale
Kaufabsicht erkanntHOT
„Gibt es das auch als Abo?“ → CRM
Upselling-PotentialWARM
„Habt ihr auch Zubehör?“ → Sales

Sales

Identify buying signals, automatically route leads. Upselling potential directly within the dialogue.

CROSS-FUNCTIONAL

Insights for the entire company.

Feature Requests
Expressversand127×
Teillieferung89×
Geschenkverpackung54×

Product Management

Which features are customers missing? Direct, scalable product feedback from real dialogues.

Top-Fragen der Kunden
„Wie lang dauert der Versand?“
→ FAQ-Content-Lücke erkannt
„Gibt es einen Studenten-Rabatt?“
→ SEO-Keyword-Potential
→ Content-Strategie ableiten

Marketing & Content

Use the customer's language for SEO content, FAQ optimization, and targeted campaigns.

Lead-Signale
Kaufabsicht erkanntHOT
„Gibt es das auch als Abo?“ → CRM
Upselling-PotentialWARM
„Habt ihr auch Zubehör?“ → Sales

Sales

Identify buying signals, automatically route leads. Upselling potential directly within the dialogue.

Frequently Asked Questions

Frequently Asked Questions

Can I evaluate the performance of my agents?

Yes. The handover statistics show when the bot handed over, the reason, and how efficiently the team resolved the case.

How up-to-date is the data kept?

Automatic synchronization – changes applied in near real-time.

Can I create my own custom reports?

Yes. The Custom Report Builder allows for individual KPI combinations. Alternatively, you can export raw data via API for your own data warehouse.

Which data can I export?

All raw data and metrics via REST API – including intent clusters, sentiment scores, confidence values, and handover statistics.

Four black dots on a white background as a symbol for interaction or user interface at mercury.ai

Real-time insights for every conversation.

Basic reporting, intent clusters, sentiment, heatmaps, Power BI export. See how your chatbot is performing and where customers drop off.

Book a demo

View prices

Four black dots on a white background as a symbol for interaction or user interface at mercury.ai

Real-time insights for every conversation.

Basic reporting, intent clusters, sentiment, heatmaps, Power BI export. See how your chatbot is performing and where customers drop off.

Book a demo

View prices

Live in Bielefeld · 10. Juni

KI im Mittelstand

Das kompakte Event für Entscheider:innen. 3 Perspektiven, 20 Plätze.

Details & Anmeldung