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Chat Widget & Channels: Anytime, wherever your customers are.

Turn anonymous visitors into loyal customers – with a chat widget that provides proactive advice, and an omnichannel platform that covers all popular channels.

Book a demo

Made & Hosted in Germany

Abstract 3D molecular structure in dark green on a turquoise background

Chat Widget & Channels: Anytime, wherever your customers are.

Turn anonymous visitors into loyal customers – with a chat widget that provides proactive advice, and an omnichannel platform that covers all popular channels.

Book a demo

Made & Hosted in Germany

Abstract 3D molecular structure in dark green on a turquoise background

Chat Widget & Channels: Anytime, wherever your customers are.

Turn anonymous visitors into loyal customers – with a chat widget that provides proactive advice, and an omnichannel platform that covers all popular channels.

Book a demo

Made & Hosted in Germany

Mercury Logo - Full version with bubbles and lettering "Mercury.ai" Conversational AI Platform

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Platform

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Proactive Chatbot

More than a chat window: your context-sensitive service hub.

The Mercury.ai chat widget acts proactively. It detects the current page and starts the matching conversation.

Seite
Proaktive Bot-Nachricht
Produktseite
Proaktive Nachricht„Brauchst du Hilfe bei der Auswahl? Ich zeige dir den Unterschied zwischen Modell A und B.“
Versandstatus
Proaktive Nachricht„Wo ist dein Paket? Gib mir die Bestellnummer, ich prüfe sofort.“
Pricing
Proaktive Nachricht„Unsicher? 2 Fragen und ich zeige dir den passenden Plan.“
FAQ
Proaktive Nachricht„Soll ich direkt antworten oder dich mit einem Berater verbinden?“
Multiple smartphones displaying chat dialogues in WhatsApp Messenger and Instagram demonstrate the multichannel deployment of the mercury.ai platform

Unified Inbox

WhatsApp, Instagram & Co. – GDPR-compliant in one inbox.

Engage your customers where they are already communicating. Mercury.ai bundles all messaging channels into a single platform.

WhatsApp Business

Return labels, order status, support – all in the chat.

Instagram & Facebook

Turn messages into qualified leads.

Human Handover

Complex cases are routed to agents – with full context.

Unified Inbox
Alle (7)Offen (3)Bot (4)
WA
Manuel K.
Wo ist meine Bestellung?
jetzt
3
WEB
Sandra M.
Größenberatung Sneaker
2m
IG
Tim R.
Verfügbarkeit Weiß?
5m
TEL
Dr. Weber
Vorqualifiziert → Vertrag
8m
WA
Laura B.
Retoure anfordern
12m
WhatsApp · Kunde seit 14.02.2024 · 3 Bestellungen
Hallo Manuel! Wie kann ich dir helfen?
Wo ist meine Bestellung #4721?
ERP-Abfrage: Bestellung #4721 → Status: Versendet
Deine Bestellung ist heute versendet worden und kommt morgen an!
Kann ich die Lieferadresse noch ändern?
→ Handover an Agent: Adressänderung nach Versand
SK
Sarah K.
übernimmt mit vollem Kontext
Abstract 3D molecular structure in dark green on a turquoise-blue background

In use across all industries.

52%

52%

E-Commerce / Retail

Fewer support tickets with after-sales via WhatsApp.*

27%

27%

Personal Care / Beauty

Higher conversion rates with personalized 24/7 consultation.*

38%

Consumer Goods / FMCG

Engagement rate through contextual product suggestions on recipe pages.*

*Results are based on anonymized Mercury.ai customer projects.

Abstract 3D molecular structure in dark green on a turquoise-blue background

In use across all industries.

52%

E-Commerce / Retail

Fewer support tickets with after-sales via WhatsApp.*

27%

Personal Care / Beauty

Higher conversion rates with personalized 24/7 consultation.*

38%

Consumer Goods / FMCG

Engagement rate through contextual product suggestions on recipe pages.*

*Results are based on anonymized Mercury.ai customer projects.

Four black dots on a white background as a symbol for interaction or user interface at mercury.ai

All channels defined with a single logic.

Web, WhatsApp, Instagram, MS Teams, with a central logic for all channels. Unlimited conversations, even during peak times.

Book a demo

View prices

Four black dots on a white background as a symbol for interaction or user interface at mercury.ai

All channels defined with a single logic.

Web, WhatsApp, Instagram, MS Teams, with a central logic for all channels. Unlimited conversations, even during peak times.

Book a demo

View prices