The problem
Qualified employees answer standard questions on a daily basis.
The shortage of skilled labor is hitting customer service particularly hard. At the same time, experienced service employees spend a large portion of their time on repetitive inquiries: verifying customer numbers, explaining standard processes, and providing opening hours. The result: long wait times for customers with complex issues – and a team that, under the burden of operational routine tasks, cannot get to actual problem-solving.
AGENT TOOLS
The toolbox for your service team.
Answer Templates
Frequent answers at a click – consistent and in your own words. Configurable via no-code.
Team Management in Real-Time
Who is busy? Move conversations using drag-and-drop. Measure performance.
PRICING ADVANTAGE
Grow without paying per agent.
Many live chat tools become expensive as soon as your team grows.
Mercury.ai: Fixed price, whether you have 5 or 50 agents.
Unlimited Seats
Invite as many team members as you need.
Granular role permissions
From admins with full access to clerks with restricted visibility.
