Live in Bielefeld · 10. Juni
KI im MittelstandDas kompakte Event für Entscheider:innen. 3 Perspektiven, 20 Plätze.
Details & AnmeldungWhy "standard answers" are not enough.
Customers expect delivery status, address changes, and return labels – instantly. Without integration, however, every chatbot remains an isolated solution.
Without integration
Bot: "Please log in to our portal."
Customer is dissatisfied.
With Mercury.ai
Bot: "Your spare part is in stock. I will send it via DHL."
Customer satisfaction is increasing.
Resolve inquiries directly without costly, internal escalations.
Static FAQs are nice. Transactional bots are revenue drivers. Enable your customers to order spare parts, process returns, or initiate processes – directly in the chat.
Real results in your departments.
Technical Trade
Through PIM integration, the bot advises customers precisely based on technical standards and specifications. Complex consultation efforts are massively reduced.
Digital Finance
Routine inquiries regarding account balances or the initiation of identification procedures are resolved through secure backend integrations without the need for employee interaction.
E-Commerce
Customers request return labels directly in WhatsApp. The bot accesses the ERP, checks the status, and generates the label in seconds – with no ticket and no holding queue.
Lead Qualification
Data collected in the chat is immediately transferred to the CRM via integration. Specialist departments independently manage the qualification logic using no-code.
A seamless connection into any of your core systems.
Integrations for SAP, Salesforce, HubSpot, Zendesk and many more of your systems can be extended via REST API.
Are customized solutions and integrations possible?
Yes. Any system with a REST interface – from SAP modules to proprietary databases.
How long do the integrations take?
We have standard connectors for common systems. In those cases, it takes just a few days. For custom integrations, it takes 2-4 weeks.
Are customer data and systems used for training the AI?
No. Strictly separated, never used for training external models.
Can specialist departments manage content and integrations independently?
Yes. Teams can independently customize dialog flows using the no-code interface.
What happens in the event of a system failure?
The system has been running very stably for over ten years. In the event of a failure, graceful fallbacks + automatic handovers to the Agent Desk are pre-programmed.