Modular chatbot architecture in the Mercury.ai No-Code Studio – visually link flexible dialogue modules

No-Code Studio: The control center for your AI chatbots.

Design automations yourself. With the security of a professional development environment. Without a line of code.

Book a demo

Made & Hosted in Germany

Modular chatbot architecture in the Mercury.ai No-Code Studio – visually link flexible dialogue modules

No-Code Studio: The control center for your AI chatbots.

Design automations yourself. With the security of a professional development environment. Without a line of code.

Book a demo

Made & Hosted in Germany

Modular chatbot architecture in the Mercury.ai No-Code Studio – visually link flexible dialogue modules

No-Code Studio: The control center for your AI chatbots.

Design automations yourself. With the security of a professional development environment. Without a line of code.

Book a demo

Made & Hosted in Germany

Mercury Logo - Full version with bubbles and lettering "Mercury.ai" Conversational AI Platform

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BENEFITS

Why teams rely on the
No-Code Studio.

No more waiting for IT resources. The No-Code Studio gives your chatbot, service, HR, or marketing team full control: change texts, dialogue logics, and processes independently – as intuitive as a presentation, but as secure as an enterprise development environment.

Mercury.ai No-Code Studio: Visually design chatbot flows – fast, flexible, without IT effort

Autonomy

You control and modify dialogues, texts, and workflows in real time – without IT tickets or waiting times. Our platform is built for the user.

Symbolic representation of no-code logic – combining AI components without programming

Intuitive operation

A platform specialized in logical dialogue guidance and simplicity. No technical prior knowledge required.

Three-Dimensional Brand Graphic – Mercury.ai No-Code Studio as an Enterprise-Ready Development Environment

Built-in security

The DEV → TEST → LIVE pipeline protects against errors. Changes only go online once they have been tested and approved in the sandbox.

Mercury.ai No-Code Studio – visual chatbot creation without programming skills

Three building blocks - from the user query to the action

Instead of rigid question-and-answer pairs, you can build intelligent dialogue processes with the No-Code Studio. The entire complexity is translated into three logical building blocks that you can combine via drag-and-drop to automate your business processes:

Training: „Retoure“
✓ „Artikel zurückschicken“
✓ „Retoure anmelden“
✓ „Umtausch möglich?“
+ 47 auto-generiert
ML erkennt 94.2% aller Varianten

User Intent – Understanding

Train the chatbot with example sentences. Machine learning automatically covers a wide range of formulations.

Initial Context
AccountID
SZX-2133
logged_in
true
city
Hamburg
plan
Premium
„Was tun, wenn die LED blinkt?“
→ „Hallo, ich sehe, Sie nutzen den XLR-192 IV…“

Bot Intent – Answers

Via "Initial Context", you can pass login status, customer ID, or location.

Dialog Action: API Call
POST /api/v2/returns
Body: { order: {order_nr},
      reason: {reason} }
→ label_url, tracking_id
200 OK
→ WhatsApp

Dialog Actions – Triggering Processes

Trigger external workflows or integrate third-party systems directly into the dialogue via API call. This is where a chatbot becomes a fully-fledged AI agent.

Mercury.ai No-Code Studio – visual chatbot creation without programming skills

Three building blocks - from the user query to the action

Instead of rigid question-and-answer pairs, you can build intelligent dialogue processes with the No-Code Studio. The entire complexity is translated into three logical building blocks that you can combine via drag-and-drop to automate your business processes:

Training: „Retoure“
✓ „Artikel zurückschicken“
✓ „Retoure anmelden“
✓ „Umtausch möglich?“
+ 47 auto-generiert
ML erkennt 94.2% aller Varianten

User Intent – Understanding

Train the chatbot with example sentences. Machine learning automatically covers a wide range of formulations.

Initial Context
AccountID
SZX-2133
logged_in
true
city
Hamburg
plan
Premium
„Was tun, wenn die LED blinkt?“
→ „Hallo, ich sehe, Sie nutzen den XLR-192 IV…“

Bot Intent – Answers

Via "Initial Context", you can pass login status, customer ID, or location.

Dialog Action: API Call
POST /api/v2/returns
Body: { order: {order_nr},
      reason: {reason} }
→ label_url, tracking_id
200 OK
→ WhatsApp

Dialog Actions – Triggering Processes

Trigger external workflows or integrate third-party systems directly into the dialogue via API call. This is where a chatbot becomes a fully-fledged AI agent.

SMART VALIDATION

Capture and validate data in real time.

Incorrect email addresses, missing mandatory fields, redundant queries: Smart Validation handles this automatically.

Instant Correction

Errors are corrected in the dialog, not at the end of the form.

Context-based queries

Only request the phone number if the user actually wishes to be called back. Unnecessary fields are automatically omitted.

Best practice suggestions

The platform suggests optimal dialogue steps, thereby reducing the effort required to create new flows.

Mercury.ai Chatbot preview directly in the No-Code Studio – Create dialogues and test them in real time

No-code freedom with enterprise control.

The No-Code Studio is built for teams that need both speed and control. That is why professional security mechanisms are fully integrated:

Sandbox environment

Testing in a protected staging environment. Mistakes happen in testing – not in the live chat.

Automated Test Suite

From testing individual dialogues to holistic chatbots: Ensure that your bot responds reliably and that no dialogues terminate unexpectedly.

Live Explorer

Test user intents and questions live against the trained model and continuously optimize AI performance.

Emergency Plan

Back to the last stable version – in just a single click. Risk-free experimentation.

Data Protection & Compliance

Anonymization and GDPR compliance are anchored in the platform.

Conversational Excellence

AI chatbots for complex service processes

Reduce ticket volume for standard inquiries by up to 90%. Through native integration with CRM and ERP systems, our AI chatbots autonomously resolve issues such as complaints or status inquiries.

Control instead of a black box

Mercury.ai uses Generative AI only for formulation, not for facts. The answers are strictly based on your verified knowledge sources. No useless world knowledge, no inventing of answers.

Fast

GDPR

Precise

No-code for business teams

Business departments design and manage chatbots themselves. Your IT only provides the integrations. Full control, with no dependency or large resource requirements.

Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
No-code editor: Hand inserts a new element into the Mercury.ai Studio Builder with a click

Security made in Germany

Proven, secure Conversational AI - hosted entirely in Germany, 100% GDPR-compliant and developed to meet all requirements. While always keeping an eye on current research.

Illustration of the Mercury.ai 'model orchestra': Various icons visualizing the interaction of specialized AI models.

Orchestrated Intelligence

Many providers simply forward queries to a large language model. Mercury.ai uses an orchestrated structure of specialized AI models for each step: understanding, retrieving, verifying, and formulating.

Your advantage: Deterministic, reliable results with every query, completely independent of updates to external models.

Smart & Scalable

Conversational Excellence

AI chatbots for complex service processes

Reduce ticket volume for standard inquiries by up to 90%. Through native integration with CRM and ERP systems, our AI chatbots autonomously resolve issues such as complaints or status inquiries.

Control instead of a black box

Mercury.ai uses Generative AI only for formulation, not for facts. The answers are strictly based on your verified knowledge sources. No useless world knowledge, no inventing of answers.

Fast

GDPR

Precise

No-code for business teams

Business departments design and manage chatbots themselves. Your IT only provides the integrations. Full control, with no dependency or large resource requirements.

Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
No-code editor: Hand inserts a new element into the Mercury.ai Studio Builder with a click

Security made in Germany

Proven, secure Conversational AI - hosted entirely in Germany, 100% GDPR-compliant and developed to meet all requirements. While always keeping an eye on current research.

Illustration of the Mercury.ai 'model orchestra': Various icons visualizing the interaction of specialized AI models.

Orchestrated Intelligence

Many providers simply forward queries to a large language model. Mercury.ai uses an orchestrated structure of specialized AI models for each step: understanding, retrieving, verifying, and formulating.

Your advantage: Deterministic, reliable results with every query, completely independent of updates to external models.

Smart & Scalable

Conversational Excellence

AI chatbots for complex service processes

Reduce ticket volume for standard inquiries by up to 90%. Through native integration with CRM and ERP systems, our AI chatbots autonomously resolve issues such as complaints or status inquiries.

Control instead of a black box

Mercury.ai uses Generative AI only for formulation, not for facts. The answers are strictly based on your verified knowledge sources. No useless world knowledge, no inventing of answers.

Fast

GDPR

Precise

No-code for business teams

Business departments design and manage chatbots themselves. Your IT only provides the integrations. Full control, with no dependency or large resource requirements.

Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
Decorative photo of employees in a specialist team using the Mercury.ai no-code interface. Avatar photo/profile picture.
No-code editor: Hand inserts a new element into the Mercury.ai Studio Builder with a click

Security made in Germany

Proven, secure Conversational AI - hosted entirely in Germany, 100% GDPR-compliant and developed to meet all requirements. While always keeping an eye on current research.

Illustration of the Mercury.ai 'model orchestra': Various icons visualizing the interaction of specialized AI models.

Orchestrated Intelligence

Many providers simply forward queries to a large language model. Mercury.ai uses an orchestrated structure of specialized AI models for each step: understanding, retrieving, verifying, and formulating.

Your advantage: Deterministic, reliable results with every query, completely independent of updates to external models.

Smart & Scalable

Four black dots on a white background as a symbol for interaction or user interface at mercury.ai

Publish chatbots and control workflows without an IT ticket.

Returns, appointment scheduling, status updates. All built with drag-and-drop. Your business department builds, tests, and publishes independently.

Book a demo

View prices

Four black dots on a white background as a symbol for interaction or user interface at mercury.ai

Publish chatbots and control workflows without an IT ticket.

Returns, appointment scheduling, status updates. All built with drag-and-drop. Your business department builds, tests, and publishes independently.

Book a demo

View prices

Live in Bielefeld · 10. Juni

KI im Mittelstand

Das kompakte Event für Entscheider:innen. 3 Perspektiven, 20 Plätze.

Details & Anmeldung