AI Product Advisory for Online Shops and B2B Portals
Consulting from your catalog. Right into the shopping cart.
Mercury.ai answers product questions using data sheets, variants, prices, and stock levels from your shop. If any information is missing, the chatbot asks for clarification or hands over to your team. If the product fits, it is added to the shopping cart.
Made & Hosted in Germany
AI Product Advisory for Online Shops and B2B Portals
Consulting from your catalog. Right into the shopping cart.
Mercury.ai answers product questions using data sheets, variants, prices, and stock levels from your shop. If any information is missing, the chatbot asks for clarification or hands over to your team. If the product fits, it is added to the shopping cart.
Made & Hosted in Germany
AI Product Advisory for Online Shops and B2B Portals
Consulting from your catalog. Right into the shopping cart.
Mercury.ai answers product questions using data sheets, variants, prices, and stock levels from your shop. If any information is missing, the chatbot asks for clarification or hands over to your team. If the product fits, it is added to the shopping cart.
In use at companies like
What is left behind in the shop
Customers have questions. Your shop has the answers, they are just hard to find.
The search recognizes article numbers
Customers describe their requirements in their own words. Filters and search fields require technical terms and characteristics.
Open questions end the purchase
Anyone who is unsure just before placing an order will leave the shop, write an email, or call.
Inquiries tie up sales and service
Dimensions, standards, delivery times, and volume pricing: The same questions arise every day, landing on your specialists' desks.
Incorrect orders cost twice as much
The wrong variant means returns, replacement deliveries, and a customer who will order elsewhere next time.
Consulting ends when the workday is over
Orders are placed in the evenings and on weekends, when there are no contact partners available for product inquiries.
General chatbots guess
Without access to your product data, a language model fills in the gaps with plausible information. In the shop, this results in an incorrect order.
What is left behind in the shop
Customers have questions. Your shop has the answers, they are just hard to find.
The search recognizes article numbers
Customers describe their requirements in their own words. Filters and search fields require technical terms and characteristics.
Open questions end the purchase
Anyone who is unsure just before placing an order will leave the shop, write an email, or call.
Inquiries tie up sales and service
Dimensions, standards, delivery times, and volume pricing: The same questions arise every day, landing on your specialists' desks.
Incorrect orders cost twice as much
The wrong variant means returns, replacement deliveries, and a customer who will order elsewhere next time.
Consulting ends when the workday is over
Orders are placed in the evenings and on weekends, when there are no contact partners available for product inquiries.
General chatbots guess
Without access to your product data, a language model fills in the gaps with plausible information. In the shop, this results in an incorrect order.
What is left behind in the shop
Customers have questions. Your shop has the answers, they are just hard to find.
The search recognizes article numbers
Customers describe their requirements in their own words. Filters and search fields require technical terms and characteristics.
Open questions end the purchase
Anyone who is unsure just before placing an order will leave the shop, write an email, or call.
Inquiries tie up sales and service
Dimensions, standards, delivery times, and volume pricing: The same questions arise every day, landing on your specialists' desks.
Incorrect orders cost twice as much
The wrong variant means returns, replacement deliveries, and a customer who will order elsewhere next time.
Consulting ends when the workday is over
Orders are placed in the evenings and on weekends, when there are no contact partners available for product inquiries.
General chatbots guess
Without access to your product data, a language model fills in the gaps with plausible information. In the shop, this results in an incorrect order.
What shop chatbots can do today
Many bring the basics. Consulting requires more.
Live chats and simple AI plugins cover common questions. As soon as it comes to technical selection, B2B conditions, or actions in the shop, Mercury.ai adds the capabilities needed for that.
Most solutions are capable of this
Live chat tools and simple AI plugins
Answering frequently asked questions
Query order status
Natural Language Product Search
Multiple languages
Available 24/7
This complements Mercury.ai
Everything from the left column, plus:
Consulting on the specific use case
Queries regarding application and environment until the specification is finalized.
Deep Product Data
Features, variants, custom fields, and technical documentation with images.
Live data
Price, stock, and customer-specific conditions at the time of the inquiry.
B2B processes
Request for quotation, reorder via item list or CSV, logged-in customer context.
Shop Actions
Add to cart, request a quote, initiate return.
Handover with context
To Zendesk, Userlike or the Agent Desk. Your team sees the entire conversation.
Hosting in Frankfurt
Separated per customer. Your data is not used to train models.
Open for your shop system
Shopware, Shopify, Magento, and others via the REST API.
What shop chatbots can do today
Many bring the basics. Consulting requires more.
Live chats and simple AI plugins cover common questions. As soon as it comes to technical selection, B2B conditions, or actions in the shop, Mercury.ai adds the capabilities needed for that.
Most solutions are capable of this
Live chat tools and simple AI plugins
Answering frequently asked questions
Query order status
Natural Language Product Search
Multiple languages
Available 24/7
This complements Mercury.ai
Everything from the left column, plus:
Consulting on the specific use case
Queries regarding application and environment until the specification is finalized.
Deep Product Data
Features, variants, custom fields, and technical documentation with images.
Live data
Price, stock, and customer-specific conditions at the time of the inquiry.
B2B processes
Request for quotation, reorder via item list or CSV, logged-in customer context.
Shop Actions
Add to cart, request a quote, initiate return.
Handover with context
To Zendesk, Userlike or the Agent Desk. Your team sees the entire conversation.
Hosting in Frankfurt
Separated per customer. Your data is not used to train models.
Open for your shop system
Shopware, Shopify, Magento, and others via the REST API.
What shop chatbots can do today
Many bring the basics. Consulting requires more.
Live chats and simple AI plugins cover common questions. As soon as it comes to technical selection, B2B conditions, or actions in the shop, Mercury.ai adds the capabilities needed for that.
Most solutions are capable of this
Live chat tools and simple AI plugins
Answering frequently asked questions
Query order status
Natural Language Product Search
Multiple languages
Available 24/7
This complements Mercury.ai
Everything from the left column, plus:
Consulting on the specific use case
Queries regarding application and environment until the specification is finalized.
Deep Product Data
Features, variants, custom fields, and technical documentation with images.
Live data
Price, stock, and customer-specific conditions at the time of the inquiry.
B2B processes
Request for quotation, reorder via item list or CSV, logged-in customer context.
Shop Actions
Add to cart, request a quote, initiate return.
Handover with context
To Zendesk, Userlike or the Agent Desk. Your team sees the entire conversation.
Hosting in Frankfurt
Separated per customer. Your data is not used to train models.
Open for your shop system
Shopware, Shopify, Magento, and others via the REST API.
How it works
From customer inquiry to shopping cart
Mercury Intelligence translates the customer query into product features, checks them against your data, and guides them through to the order. Hosted in Frankfurt, segregated per customer.
1 · Connect
Shop, PIM, ERP, and documentation are connected. Standard connectors are up and running in just a few days; Mercury.ai handles the mapping and maintenance.
2 · Advice
The chatbot translates your customers' language into product features and asks follow-up questions until the product fits. For example, "a glove that is acid-resistant" becomes nitrile according to EN ISO 374.
3 · Take Action
Volume pricing and stock levels are pulled live from the shop. The item goes into the shopping cart, the inquiry goes to sales, or the conversation goes to your team with full context.
How it works
From customer inquiry to shopping cart
Mercury Intelligence translates the customer query into product features, checks them against your data, and guides them through to the order. Hosted in Frankfurt, segregated per customer.
1 · Connect
Shop, PIM, ERP, and documentation are connected. Standard connectors are up and running in just a few days; Mercury.ai handles the mapping and maintenance.
2 · Advice
The chatbot translates your customers' language into product features and asks follow-up questions until the product fits. For example, "a glove that is acid-resistant" becomes nitrile according to EN ISO 374.
3 · Take Action
Volume pricing and stock levels are pulled live from the shop. The item goes into the shopping cart, the inquiry goes to sales, or the conversation goes to your team with full context.
How it works
From customer inquiry to shopping cart
Mercury Intelligence translates the customer query into product features, checks them against your data, and guides them through to the order. Hosted in Frankfurt, segregated per customer.
1 · Connect
Shop, PIM, ERP, and documentation are connected. Standard connectors are up and running in just a few days; Mercury.ai handles the mapping and maintenance.
2 · Advice
The chatbot translates your customers' language into product features and asks follow-up questions until the product fits. For example, "a glove that is acid-resistant" becomes nitrile according to EN ISO 374.
3 · Take Action
Volume pricing and stock levels are pulled live from the shop. The item goes into the shopping cart, the inquiry goes to sales, or the conversation goes to your team with full context.
Scenarios
The right entry point for every type of shop
The same knowledge base provides guidance in the B2B shop, the end-customer shop, and the spare parts portal.
B2B Shop
Customers describe their application and environment. The chatbot suggests matching products with justifications based on the datasheet, accepts reorders via product list or CSV, and forwards high-volume orders to sales as a qualified lead.
Selection by Application
Reorder via CSV
Request for Quote
End-customer shop
Dimensions, material, and compatibility are sourced from the product data before customers place their order. Order status and returns are handled in the chat, around the clock, on the website, via WhatsApp, or Instagram.
Pre-purchase consultation
Order Status and Returns
Up to 98 languages
Spare Parts Portal
The chatbot narrows down the correct part using the model, year of manufacture, and documentation, and verifies compatibility. Orders are placed directly, while complex cases are forwarded to technical service with the relevant context.
Spare parts identification
Check compatibility
Handover to Service
Scenarios
The right entry point for every type of shop
The same knowledge base provides guidance in the B2B shop, the end-customer shop, and the spare parts portal.
B2B Shop
Customers describe their application and environment. The chatbot suggests matching products with justifications based on the datasheet, accepts reorders via product list or CSV, and forwards high-volume orders to sales as a qualified lead.
Selection by Application
Reorder via CSV
Request for Quote
End-customer shop
Dimensions, material, and compatibility are sourced from the product data before customers place their order. Order status and returns are handled in the chat, around the clock, on the website, via WhatsApp, or Instagram.
Pre-purchase consultation
Order Status and Returns
Up to 98 languages
Spare Parts Portal
The chatbot narrows down the correct part using the model, year of manufacture, and documentation, and verifies compatibility. Orders are placed directly, while complex cases are forwarded to technical service with the relevant context.
Spare parts identification
Check compatibility
Handover to Service
Scenarios
The right entry point for every type of shop
The same knowledge base provides guidance in the B2B shop, the end-customer shop, and the spare parts portal.
B2B Shop
Customers describe their application and environment. The chatbot suggests matching products with justifications based on the datasheet, accepts reorders via product list or CSV, and forwards high-volume orders to sales as a qualified lead.
Selection by Application
Reorder via CSV
Request for Quote
End-customer shop
Dimensions, material, and compatibility are sourced from the product data before customers place their order. Order status and returns are handled in the chat, around the clock, on the website, via WhatsApp, or Instagram.
Pre-purchase consultation
Order Status and Returns
Up to 98 languages
Spare Parts Portal
The chatbot narrows down the correct part using the model, year of manufacture, and documentation, and verifies compatibility. Orders are placed directly, while complex cases are forwarded to technical service with the relevant context.
Spare parts identification
Check compatibility
Handover to Service
Sources and Systems
Connected to what your shop already knows
Mercury.ai reads product data where it is maintained and responds on the channels your customers use.
Shop and Product Data
Shopware, Shopify and Magento via standard connectors, other shop systems via the open REST API. Plus PIM, ERP, CRM and datasheets.
Shopware
Shopify
Magento
REST API
PIM
ERP
CRM
Data Sheets
Channels and Handover
Consulting in the chat widget, via WhatsApp and Instagram, in up to 98 languages. Handover with full context to Zendesk, Userlike, or the Agent Desk.
Chat Widget
Zendesk and Userlike
Sources and Systems
Connected to what your shop already knows
Mercury.ai reads product data where it is maintained and responds on the channels your customers use.
Shop and Product Data
Shopware, Shopify and Magento via standard connectors, other shop systems via the open REST API. Plus PIM, ERP, CRM and datasheets.
Shopware
Shopify
Magento
REST API
PIM
ERP
CRM
Data Sheets
Channels and Handover
Consulting in the chat widget, via WhatsApp and Instagram, in up to 98 languages. Handover with full context to Zendesk, Userlike, or the Agent Desk.
Chat Widget
Zendesk and Userlike
Sources and Systems
Connected to what your shop already knows
Mercury.ai reads product data where it is maintained and responds on the channels your customers use.
Shop and Product Data
Shopware, Shopify and Magento via standard connectors, other shop systems via the open REST API. Plus PIM, ERP, CRM and datasheets.
Shopware
Shopify
Magento
REST API
PIM
ERP
CRM
Data Sheets
Channels and Handover
Consulting in the chat widget, via WhatsApp and Instagram, in up to 98 languages. Handover with full context to Zendesk, Userlike, or the Agent Desk.
Chat Widget
Zendesk and Userlike
Hosted in Frankfurt
Your data remains in Germany, isolated per customer.
No training with your data
Product and customer data are not used for any model training.
Designed for GDPR and the EU AI Act
Data processing agreement pursuant to Art. 28 GDPR, AI labeling in chat.
Hosted in Frankfurt
Your data remains in Germany, isolated per customer.
No training with your data
Product and customer data are not used for any model training.
Designed for GDPR and the EU AI Act
Data processing agreement pursuant to Art. 28 GDPR, AI labeling in chat.
Hosted in Frankfurt
Your data remains in Germany, isolated per customer.
No training with your data
Product and customer data are not used for any model training.
Designed for GDPR and the EU AI Act
Data processing agreement pursuant to Art. 28 GDPR, AI labeling in chat.
Why Mercury.ai is the right partner
Böllhoff: digital product consulting in fastening technology
Since 2019, Mercury.ai has been guiding Böllhoff's customers specifically through one of the broadest product ranges in fastening technology—automated, around the clock, and without media disruption.
Find products quickly and resolve questions directly in the web chat
Qualified leads daily, fewer routine inquiries in service
Read the Case Study
“With our chatbot, our customers can find the right product quickly and easily and resolve open questions directly, without having to switch channels.”
Johanna Neumann
Head of Marketing Europe, Böllhoff Group
Why Mercury.ai is the right partner
Böllhoff: digital product consulting in fastening technology
Since 2019, Mercury.ai has been guiding Böllhoff's customers specifically through one of the broadest product ranges in fastening technology—automated, around the clock, and without media disruption.
Find products quickly and resolve questions directly in the web chat
Qualified leads daily, fewer routine inquiries in service
Read the Case Study
“With our chatbot, our customers can find the right product quickly and easily and resolve open questions directly, without having to switch channels.”
Johanna Neumann
Head of Marketing Europe, Böllhoff Group
Why Mercury.ai is the right partner
Böllhoff: digital product consulting in fastening technology
Since 2019, Mercury.ai has been guiding Böllhoff's customers specifically through one of the broadest product ranges in fastening technology—automated, around the clock, and without media disruption.
Find products quickly and resolve questions directly in the web chat
Qualified leads daily, fewer routine inquiries in service
Read the Case Study
“With our chatbot, our customers can find the right product quickly and easily and resolve open questions directly, without having to switch channels.”
Johanna Neumann
Head of Marketing Europe, Böllhoff Group
20-minute call
Where Mercury.ai integrates into your shop
We get to know each other and go through where a chatbot can advise in your shop, initiate orders, or relieve your team.
20-minute call
Where Mercury.ai integrates into your shop
We get to know each other and go through where a chatbot can advise in your shop, initiate orders, or relieve your team.
20-minute call
Where Mercury.ai integrates into your shop
We get to know each other and go through where a chatbot can advise in your shop, initiate orders, or relieve your team.
Frequently Asked Questions
What shop operators want to know in advance
Frequently Asked Questions
What shop operators want to know in advance
Frequently Asked Questions
What shop operators want to know in advance
Other Industries
Conversational AI from Mercury.ai in other industries
The same platform also answers questions with sources for industry, brands, banks, and administrations.
Industry
Technical knowledge from ERP, PIM, and manuals answers inquiries in service, spare parts business, and sales. In use at Böllhoff, KWS, and Windmöller & Hölscher.
Consumer Goods and Brands
Consulting and brand communication in chat, on the website, and in messengers. In use at Nestlé, Maggi, STABILO, and Ravensburger.
Banking and Financial Services
Round-the-clock customer service for online banking, access data, and products. In use at Volkswagen Bank.
Public Sector
Information service for citizens, hosted in Germany and operated in a GDPR-compliant manner. In use at the LIV library.
Education
Instant answers even in the evenings and on weekends, when most questions from parents arise. In use at Lexie.
Churches and Associations
Information from many sources, bundled in a single dialog for members and parishes. In use at the Evangelical Church in the Rhineland.
Other Industries
Conversational AI from Mercury.ai in other industries
The same platform also answers questions with sources for industry, brands, banks, and administrations.
Industry
Technical knowledge from ERP, PIM, and manuals answers inquiries in service, spare parts business, and sales. In use at Böllhoff, KWS, and Windmöller & Hölscher.
Consumer Goods and Brands
Consulting and brand communication in chat, on the website, and in messengers. In use at Nestlé, Maggi, STABILO, and Ravensburger.
Banking and Financial Services
Round-the-clock customer service for online banking, access data, and products. In use at Volkswagen Bank.
Public Sector
Information service for citizens, hosted in Germany and operated in a GDPR-compliant manner. In use at the LIV library.
Education
Instant answers even in the evenings and on weekends, when most questions from parents arise. In use at Lexie.
Churches and Associations
Information from many sources, bundled in a single dialog for members and parishes. In use at the Evangelical Church in the Rhineland.
Other Industries
Conversational AI from Mercury.ai in other industries
The same platform also answers questions with sources for industry, brands, banks, and administrations.
Industry
Technical knowledge from ERP, PIM, and manuals answers inquiries in service, spare parts business, and sales. In use at Böllhoff, KWS, and Windmöller & Hölscher.
Consumer Goods and Brands
Consulting and brand communication in chat, on the website, and in messengers. In use at Nestlé, Maggi, STABILO, and Ravensburger.
Banking and Financial Services
Round-the-clock customer service for online banking, access data, and products. In use at Volkswagen Bank.
Public Sector
Information service for citizens, hosted in Germany and operated in a GDPR-compliant manner. In use at the LIV library.
Education
Instant answers even in the evenings and on weekends, when most questions from parents arise. In use at Lexie.
Churches and Associations
Information from many sources, bundled in a single dialog for members and parishes. In use at the Evangelical Church in the Rhineland.
Knowledge Hub for Conversational AI
Knowledge for Your AI Decisions
Articles, guides, and practical examples on knowledge management, integration, and compliance. Written by our team of hands-on experts.
Knowledge Hub for Conversational AI
Knowledge for Your AI Decisions
Articles, guides, and practical examples on knowledge management, integration, and compliance. Written by our team of hands-on experts.
Knowledge Hub for Conversational AI
Knowledge for Your AI Decisions
Articles, guides, and practical examples on knowledge management, integration, and compliance. Written by our team of hands-on experts.
