Efficiency in Sales
Typical areas of application for chatbots in companies
From first contact to technical specification: How Conversational AI supports your business.
Benefits for Experts & Customer Success
Less waste, higher lead quality, and a measurable reduction in workload for your specialists.
Shortened Sales Cycles
Requirements are clarified immediately, drastically reducing the time to the first qualified offer.
Zero Hallucinations
Through the Mercury Model Orchestra, customers receives only facts from their sources – ensuring brand and liability security.
Fewer returns & inquiries
Because the selection is right for your customers from the very start.
Scaling without head-count growth
Intercept global request volumes without having to scale your support or sales team linearly.
What our customers are saying
How leading brands use Mercury.ai to redefine product advice and product search.
The conversational AI solution from Mercury.ai has been instrumental in helping us develop a highly personalized chatbot for Maggi.
In addition to its outstanding technological resources, Mercury.ai is the perfect partner thanks to its experience with brand management and process integration in the enterprise environment.
Tina Beuchler
Integration into your PIM and data systems.
Native connectors for SAP, Salesforce, PIM systems, and Zendesk – expandable via REST API.
One platform. Eight modules. Full control over your digital buying advice.
HYBRID AI ARCHITECTURE
Mercury Intelligence
Generative language meets strict technical logic. Reliable product consulting and configurations without hallucinations.
Mercury Intelligence
KNOWLEDGE MANAGEMENT
Knowledge Hub
PIM data, manuals, and CAD files as an interactive basis. Thanks to live crawlers, always up-to-date for technical specifications.
Knowledge Hub
CHATBOT & OMNICHANNEL
Chat Widget & Channels
Proactive consultation on product pages or via WhatsApp. One central logic for the entire customer journey.
Chat Widget & Channels
VOICE AI
Telephone consultation. Clarify compatibility questions or spare part searches in natural language – without waiting in line.
Mercury Voice
LIVE CHAT & HANDOVER
Central inbox for consultation cases. Handover to experts with full context (e.g., configuration). Includes unlimited seats.
Agent Desk
NO-CODE PLATFORM
No-Code Studio
Easily build advice flows and product finders yourself. Full control for marketing and sales, without IT.
No-Code Studio
CHATBOT INTEGRATION & API
Integrations
Seamless data exchange with SAP, Salesforce, or PIM. Check inventory and create quotes directly in the CRM.
Integrations
STRATEGIC INSIGHTS
Analytics & Insights
Identify sales trends and customer needs early on. Discover knowledge gaps and optimize your product assortment based on data.
Analytics & Insights
