Three-dimensional sphere illustration as a symbolic representation of the networked Mercury Intelligence architecture

Digital Product Consulting and Chatbots for Product Search

Guide your customers unerringly through your portfolio. Mercury.ai analyzes requirements, configures variants, and delivers technical data sheets – 24/7 and GDPR-compliant.

Schedule a platform demo

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Made & Hosted in Germany

Digital Product Consulting and Chatbots for Product Search

Guide your customers unerringly through your portfolio. Mercury.ai analyzes requirements, configures variants, and delivers technical data sheets – 24/7 and GDPR-compliant.

Schedule a platform demo

Discover features

Made & Hosted in Germany

Digital Product Consulting and Chatbots for Product Search

Guide your customers unerringly through your portfolio. Mercury.ai analyzes requirements, configures variants, and delivers technical data sheets – 24/7 and GDPR-compliant.

Schedule a platform demo

Discover features

Made & Hosted in Germany

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Efficiency in Sales

Why Mercury Intelligence accelerates technical sales

Reduce the complexity of technical specifications and relieve your sales experts with automated needs analyses.

Discover Use Cases

Precise needs analysis

The AI product advisor clarifies application scenarios, ambient conditions, and performance requirements in order to narrow down the selection with technical validity.

Precise needs analysis

The AI product advisor clarifies application scenarios, ambient conditions, and performance requirements in order to narrow down the selection with technical validity.

Guided Configuration

Users configure product variants directly in a dialogue – Mercury Intelligence checks dependencies and technical feasibility. Including purchase consultation.

Guided Configuration

Users configure product variants directly in a dialogue – Mercury Intelligence checks dependencies and technical feasibility. Including purchase consultation.

Automated Data Retrieval

Technical data sheets, CAD drawings, and certificates are provided on-demand and contextually directly within the chat.

Automated Data Retrieval

Technical data sheets, CAD drawings, and certificates are provided on-demand and contextually directly within the chat.

Seamless CRM Integration

Lead data and configuration results flow directly into Salesforce or SAP without media disruption for immediate quote creation.

Seamless CRM Integration

Lead data and configuration results flow directly into Salesforce or SAP without media disruption for immediate quote creation.

Qualified Lead Transfer

For specific engineering questions, the handoff is made to the Technical Sales Team – including the complete consultation history.

Qualified Lead Transfer

For specific engineering questions, the handoff is made to the Technical Sales Team – including the complete consultation history.

Proven Expertise

Answers are sourced directly from your PIM data and manuals, with full traceability back to the source.

Proven Expertise

Answers are sourced directly from your PIM data and manuals, with full traceability back to the source.

Typical areas of application for chatbots in companies

From first contact to technical specification: How Conversational AI supports your business.

Employee uses tablet for digital product consultation – AI chatbot as interactive sales assistant

Pre-qualification & Lead Gen

Capture technical parameters prior to the initial consultation and hand over only purchase-ready leads to your experts.

Pre-qualification & Lead Gen

Capture technical parameters prior to the initial consultation and hand over only purchase-ready leads to your experts.

Laptop and smartphone as end devices – Mercury.ai product advisor chatbot available on all channels

Accessory & Spare Parts Finder

Identification of compatible components (AI product advisor) via serial number or photo upload to prevent incorrect orders.

Accessory & Spare Parts Finder

Identification of compatible components (AI product advisor) via serial number or photo upload to prevent incorrect orders.

Desk with notebook – structured product consultation through intelligent AI assistant

Compatibility/Fit Check

Record dimensions, model number, photo/serial number → "fits / does not fit" + alternative.

Compatibility/Fit Check

Record dimensions, model number, photo/serial number → "fits / does not fit" + alternative.

Technical product with cable – digital chatbot answers product questions regarding specifications and accessories

Variant Comparison (Benchmark)

Comparison of performance data from different product series as a decision-making aid (automated purchasing guide) for buyers and planners.

Variant Comparison (Benchmark)

Comparison of performance data from different product series as a decision-making aid (automated purchasing guide) for buyers and planners.

Customer uses digital product advisor on smartphone – appointment booking and product selection via chat

24/7 After-Sales Support

Instant assistance with installation questions or maintenance intervals through access to the complete technical documentation.

24/7 After-Sales Support

Instant assistance with installation questions or maintenance intervals through access to the complete technical documentation.

Product information sent directly to your smartphone via chatbot – fast self-service for customers

Repurchase Support

Quick-start guides, maintenance, spare parts, warranty – answers without the hotline.

Repurchase Support

Quick-start guides, maintenance, spare parts, warranty – answers without the hotline.

How Mercury.ai scales your expert knowledge

Curated knowledge meets controlled dialogue logic – independent of IT resources and fully hosted in Germany.

Discover our digital product advisor

Step 1: Connect data sources

We connect your PIM, ERP, or document cloud. Mercury.ai exclusively uses these verified facts as its information base.

Step 2: Define No-Code Logic

Specialist departments intuitively maintain consultation processes and rules themselves. Complex tables are transformed into easy-to-understand dialogues.

Step 3: Rollout

The chatbot provides support on your website, via Instagram, Slack, Teams, or WhatsApp in up to 98 languages, using the same knowledge base for all markets.

Benefits for Experts & Customer Success

Less waste, higher lead quality, and a measurable reduction in workload for your specialists.

Shortened Sales Cycles

Requirements are clarified immediately, drastically reducing the time to the first qualified offer.

Answers from your sources

Mercury.ai's model orchestra verifies every response against your sources. Hallucinations are significantly reduced.

Fewer returns & inquiries

Because the selection is right for your customers from the very start.

Scaling without head-count growth

Intercept global request volumes without having to scale your support or sales team linearly.

What our customers are saying

How leading brands use Mercury.ai to redefine product advice and product search.

We receive excellent ratings from our broad user base.

With our chatbot, our customers can find the right product quickly and easily and clarify open questions directly, without having to switch channels.

This lets us offer continuous, efficient service exactly where our customers need it.

Johanna Neumann

Head of Marketing Europe, Böllhoff Group

Integration into your PIM and data systems.

Native connectors for SAP, Salesforce, PIM systems, and Zendesk – expandable via REST API.

Mercury.ai dashboard with linked dialogue elements and communication channels shows central control of chatbots and workflows

Mercury.ai AI assistant as a symbolic 3D illustration – intelligent product consulting powered by Mercury Intelligence

One platform. Eight modules. Full control over your digital buying advice.

HYBRID AI ARCHITECTURE

Mercury Intelligence

Generative language meets strict technical logic. Answers sourced directly from your data, significantly reducing hallucinations.

Mercury Intelligence

KNOWLEDGE MANAGEMENT

Knowledge Hub

PIM data, manuals, and CAD files as an interactive basis. Thanks to live crawlers, always up-to-date for technical specifications.

Knowledge Hub

CHATBOT & OMNICHANNEL

Chat Widget & Channels

Proactive consultation on product pages or via WhatsApp. One central logic for the entire customer journey.

Chat Widget & Channels

VOICE AI

Mercury
Voice

Mercury Voice

Telephone consultation. Clarify compatibility questions or spare part searches in natural language – without waiting in line.

Mercury Voice

LIVE CHAT & HANDOVER

Agent
Desk

Agent Desk

Central inbox for consultation cases. Handover to experts with full context (e.g., configuration). Includes unlimited seats.

Agent Desk

NO-CODE PLATFORM

No-Code Studio

Easily build advice flows and product finders yourself. Full control for marketing and sales, without IT.

No-Code Studio

CHATBOT INTEGRATION & API

Integrations

Seamless data exchange with SAP, Salesforce, or PIM. Check inventory and create quotes directly in the CRM.

Integrations

STRATEGIC INSIGHTS

Analytics & Insights

Identify sales trends and customer needs early on. Discover knowledge gaps and optimize your product assortment based on data.

Analytics & Insights

Frequently asked questions about digital product consulting

Schedule a meeting

How do product data and content get into the bot?

Via released sources (e.g., PIM, documents, knowledge articles). Changes are versioned and released.

Can the assistant compare variants and justify recommendations?

Yes. The logic is maintained in the no-code editor and refers to the stored sources.

How is the handover to consultants conducted?

Access the chat inbox with a single click – including history, notes, and routing to the right team.

Does the assistant support multiple channels?

Yes. Web, WhatsApp, MS Teams, Instagram DM – with a consistent experience.

How fast can we go live?

A lean MVP can be realized in just a few weeks – depending on the data situation and scope.

Can the bot map complex dependencies within the configuration?

Yes. By combining Generative AI and structured dialogue flows, even "if-then dependencies" of technical variants can be reliably mapped.

How is a quote triggered?

After the consultation, the bot can directly create a ticket in the CRM or generate a summary as a PDF, which serves as a briefing for Technical Sales.

Four black dots on a white background as a symbol for interaction or user interface at mercury.ai

Selling complex products made easy.

Start automated product consultation now with chatbots from Mercury.ai.

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