Rulers and a laptop on a desk represent precision, structure, and design quality in working with mercury.ai

Mercury.ai for Product Search & Consultation

Digital product consulting and chatbots for product search

Guide your customers systematically through your offerings. Mercury.ai analyzes needs, configures variants, and delivers technical data sheets – 24/7 and GDPR-compliant.

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Mercury Logo - Full version with bubbles and lettering "Mercury.ai" Conversational AI Platform

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Efficiency in Sales

Why Mercury Intelligence accelerates technical sales

Why Mercury Intelligence accelerates technical sales

Reduce the complexity of technical specifications and relieve your sales experts with automated needs analyses.

Reduce the complexity of technical specifications and relieve your sales experts with automated needs analyses.

Discover Use Cases

Discover Use Cases

Precise needs analysis

The AI product advisor clarifies application scenarios, ambient conditions, and performance requirements in order to narrow down the selection with technical validity.

Precise needs analysis

The AI product advisor clarifies application scenarios, ambient conditions, and performance requirements in order to narrow down the selection with technical validity.

Guided Configuration

Users configure product variants directly in a dialogue – Mercury Intelligence checks dependencies and technical feasibility. Including purchase consultation.

Guided Configuration

Users configure product variants directly in a dialogue – Mercury Intelligence checks dependencies and technical feasibility. Including purchase consultation.

Automated Data Retrieval

Technical data sheets, CAD drawings, and certificates are provided on-demand and contextually directly within the chat.

Automated Data Retrieval

Technical data sheets, CAD drawings, and certificates are provided on-demand and contextually directly within the chat.

Seamless CRM Integration

Lead data and configuration results flow directly into Salesforce or SAP without media disruption for immediate quote creation.

Seamless CRM Integration

Lead data and configuration results flow directly into Salesforce or SAP without media disruption for immediate quote creation.

Qualified Lead Transfer

For specific engineering questions, the handoff is made to the Technical Sales Team – including the complete consultation history.

Qualified Lead Transfer

For specific engineering questions, the handoff is made to the Technical Sales Team – including the complete consultation history.

Proven Expertise

Answers are based exclusively on your PIM data and manuals – for regulatory compliant, reliable information without hallucinations.

Proven Expertise

Answers are based exclusively on your PIM data and manuals – for regulatory compliant, reliable information without hallucinations.

Typical areas of application for chatbots in companies

From first contact to technical specification: How Conversational AI supports your business.

Employee uses tablet for digital product consultation – AI chatbot as interactive sales assistant

Pre-qualification & Lead Gen

Capture technical parameters prior to the initial consultation and hand over only purchase-ready leads to your experts.

Employee uses tablet for digital product consultation – AI chatbot as interactive sales assistant

Pre-qualification & Lead Gen

Capture technical parameters prior to the initial consultation and hand over only purchase-ready leads to your experts.

Laptop and smartphone as end devices – Mercury.ai product advisor chatbot available on all channels

Accessory & Spare Parts Finder

Identification of compatible components (AI product advisor) via serial number or photo upload to prevent incorrect orders.

Laptop and smartphone as end devices – Mercury.ai product advisor chatbot available on all channels

Accessory & Spare Parts Finder

Identification of compatible components (AI product advisor) via serial number or photo upload to prevent incorrect orders.

Desk with notebook – structured product consultation through intelligent AI assistant

Compatibility/Fit Check

Record dimensions, model number, photo/serial number → "fits / does not fit" + alternative.

Desk with notebook – structured product consultation through intelligent AI assistant

Compatibility/Fit Check

Record dimensions, model number, photo/serial number → "fits / does not fit" + alternative.

Technical product with cable – digital chatbot answers product questions regarding specifications and accessories

Variant Comparison (Benchmark)

Comparison of performance data from different product series as a decision-making aid (automated purchasing guide) for buyers and planners.

Technical product with cable – digital chatbot answers product questions regarding specifications and accessories

Variant Comparison (Benchmark)

Comparison of performance data from different product series as a decision-making aid (automated purchasing guide) for buyers and planners.

Customer uses digital product advisor on smartphone – appointment booking and product selection via chat

24/7 After-Sales Support

Instant assistance with installation questions or maintenance intervals through access to the complete technical documentation.

Customer uses digital product advisor on smartphone – appointment booking and product selection via chat

24/7 After-Sales Support

Instant assistance with installation questions or maintenance intervals through access to the complete technical documentation.

Product information sent directly to your smartphone via chatbot – fast self-service for customers

Repurchase Support

Quick-start guides, maintenance, spare parts, warranty – answers without the hotline.

Product information sent directly to your smartphone via chatbot – fast self-service for customers

Repurchase Support

Quick-start guides, maintenance, spare parts, warranty – answers without the hotline.

How Mercury.ai scales your expert knowledge

How Mercury.ai scales your expert knowledge

Curated knowledge meets controlled dialogue logic – independent of IT resources and fully hosted in Germany.

Curated knowledge meets controlled dialogue logic – independent of IT resources and fully hosted in Germany.

Discover our digital product advisor

Step 1: Connect data sources

Step 2: Define No-Code Logic

Step 3: Rollout

Benefits for Experts & Customer Success

Less waste, higher lead quality, and a measurable reduction in workload for your specialists.

Shortened Sales Cycles

Requirements are clarified immediately, drastically reducing the time to the first qualified offer.

Zero Hallucinations

Through the Mercury Model Orchestra, customers receives only facts from their sources – ensuring brand and liability security.

Fewer returns & inquiries

Because the selection is right for your customers from the very start.

Scaling without head-count growth

Intercept global request volumes without having to scale your support or sales team linearly.

What our customers are saying

How leading brands use Mercury.ai to redefine product advice and product search.

We receive excellent ratings from our broad user base.

We receive excellent ratings from our broad user base.

The conversational AI solution from Mercury.ai has been instrumental in helping us develop a highly personalized chatbot for Maggi.

In addition to its outstanding technological resources, Mercury.ai is the perfect partner thanks to its experience with brand management and process integration in the enterprise environment.

Customer Advisor at a Glance – AI-powered product advisor relieves human support

Tina Beuchler

Global Head of Media & Agency Operations, Nestlé

Global Head of Media & Agency Operations, Nestlé

Integration into your PIM and data systems.

Native connectors for SAP, Salesforce, PIM systems, and Zendesk – expandable via REST API.

Mercury.ai dashboard with linked dialogue elements and communication channels shows central control of chatbots and workflows
Mercury.ai AI assistant as a symbolic 3D illustration – intelligent product consulting powered by Mercury Intelligence

One platform. Eight modules. Full control over your digital buying advice.

HYBRID AI ARCHITECTURE

Mercury Intelligence

Generative language meets strict technical logic. Reliable product consulting and configurations without hallucinations.

Mercury Intelligence

KNOWLEDGE MANAGEMENT

Knowledge Hub

PIM data, manuals, and CAD files as an interactive basis. Thanks to live crawlers, always up-to-date for technical specifications.

Knowledge Hub

CHATBOT & OMNICHANNEL

Chat Widget & Channels

Proactive consultation on product pages or via WhatsApp. One central logic for the entire customer journey.

Chat Widget & Channels

VOICE AI

Mercury
Voice
Mercury Voice

Telephone consultation. Clarify compatibility questions or spare part searches in natural language – without waiting in line.

Mercury Voice

LIVE CHAT & HANDOVER

Agent
Desk
Agent Desk

Central inbox for consultation cases. Handover to experts with full context (e.g., configuration). Includes unlimited seats.

Agent Desk

NO-CODE PLATFORM

No-Code Studio

Easily build advice flows and product finders yourself. Full control for marketing and sales, without IT.

No-Code Studio

CHATBOT INTEGRATION & API

Integrations

Seamless data exchange with SAP, Salesforce, or PIM. Check inventory and create quotes directly in the CRM.

Integrations

STRATEGIC INSIGHTS

Analytics & Insights

Identify sales trends and customer needs early on. Discover knowledge gaps and optimize your product assortment based on data.

Analytics & Insights

Mercury.ai AI assistant as a symbolic 3D illustration – intelligent product consulting powered by Mercury Intelligence

One platform. Eight modules. Full control over your digital buying advice.

HYBRID AI ARCHITECTURE

Mercury Intelligence

Generative language meets strict technical logic. Reliable product consulting and configurations without hallucinations.

Mercury Intelligence

KNOWLEDGE MANAGEMENT

Knowledge Hub

PIM data, manuals, and CAD files as an interactive basis. Thanks to live crawlers, always up-to-date for technical specifications.

Knowledge Hub

CHATBOT & OMNICHANNEL

Chat Widget & Channels

Proactive consultation on product pages or via WhatsApp. One central logic for the entire customer journey.

Chat Widget & Channels

VOICE AI

Mercury Voice

Telephone consultation. Clarify compatibility questions or spare part searches in natural language – without waiting in line.

Mercury Voice

LIVE CHAT & HANDOVER

Agent Desk

Central inbox for consultation cases. Handover to experts with full context (e.g., configuration). Includes unlimited seats.

Agent Desk

NO-CODE PLATFORM

No-Code Studio

Easily build advice flows and product finders yourself. Full control for marketing and sales, without IT.

No-Code Studio

CHATBOT INTEGRATION & API

Integrations

Seamless data exchange with SAP, Salesforce, or PIM. Check inventory and create quotes directly in the CRM.

Integrations

STRATEGIC INSIGHTS

Analytics & Insights

Identify sales trends and customer needs early on. Discover knowledge gaps and optimize your product assortment based on data.

Analytics & Insights

Frequently asked questions about digital product consulting

Schedule a meeting

How do product data and content get into the bot?

Can the assistant compare variants and justify recommendations?

How is the handover to consultants conducted?

Does the assistant support multiple channels?

How fast can we go live?

Can the bot map complex dependencies within the configuration?

How is a quote triggered?

Four black dots on a white background as a symbol for interaction or user interface at mercury.ai

Selling complex products made easy.

Start automated product consultation now with chatbots from Mercury.ai.

Book a demo

Live in Bielefeld · 10. Juni

KI im Mittelstand

Das kompakte Event für Entscheider:innen. 3 Perspektiven, 20 Plätze.

Details & Anmeldung