Seamless handover from the bot to the live chat
The chat inbox for your service teams
Efficient team collaboration
Fully integrated and measurable
No 'per seat' costs
Whether for escalation or as intelligent pre-qualification of requests - in the Inbox, AI chatbots and human service teams work hand in hand.
Seamless chatbot-to-human handover
Offer your customers a seamless in-chat transition from chatbot to live service agents. This way, your customers get the best of automated and human interaction, without any jumping communication channels. And your service agents work as a team in the collaborative inbox.
Swift responses through templates
Response templates reduce the time your agents spend per chat and ensure a consistent service experience. The templates can be managed individually for the respective teams and create the greatest possible protection against errors by automatically filling them with customer data.
The inbox becomes a service hub
Set up real-time synchronization with your CRM data to give your agents access to up-to-date customer information at any time. With response templates and availability times, you can adapt the inbox precisely to your processes.
Powerful functions to expand your AI chatbot
- GPT Question Answering
Simply give the chatbot your existing content and it will answer your customers' questions around the clock using generative AI. Based solely on your information.
- Strukturierte Dialoge
Create dialog flows for a natural and targeted chat experience in process-relevant topics and for lead capture.
- Customizable Chat Widget
Fully stylable web chat that adapts to your site's context and URLs, offering a seamless and personalized user experience.
- Multi-Channel Integration
One chatbot, multiple channels. Seamless interaction with customers through web widget, WhatsApp, Instagram Direct, and Messenger.
- No-Code Integrationen
Integrate your chatbot with other tools without any programming knowledge. Our intuitive platform enables quick and easy setup.
- Analytics
Gain valuable insights into your chatbot's performance with our analytics dashboards. Understand and optimize customer interactions for better results.
- Robust Data Privacy
GDPR-compliant and hosted in Germany, our platform guarantees top-tier data privacy, including consent management.
- Multilingual Chatbots
Service your customers globally with chatbots that converse in multiple languages, ensuring international reach.