Conversational AIfor the future of customer service
AI chatbots and live messaging hand in hand. For efficient customer communication.
Efficiency for your service processes
Automatic responses for recurring requests
- You relieve your service staff and significantly reduce the average processing time per inquiry.
Customer satisfaction. Fast and easy.
- By combining Conversational AI and live chat, you successfully answer customer inquiries in the shortest possible time.
Intelligent routing of complex requests to service agents
- With Agent Handover, you gain the perfect combination of Conversational AI and your service agents.
Customer centricity with messaging
Automated communication. Where your customers are.
- AI assistants provide helpful service directly in their customers' favorite channels at all times.
Direct help. Without waiting time.
- With intelligent automation, your service is available without waiting - even in phases with particularly high numbers of requests.
Understand customer needs.
- AI-based language understanding lets you accurately identify your customers' concerns and directly provide the right solution.
Answers even when your service team is asleep.
- With your AI assistant, you can answer customer questions around the clock and on weekends.
A clear contribution to service excellence
What you need to know to make your chatbot project successful
ou would like to successfully launch a chatbot project, but you don't know how? No problem! We have the ultimate step-by-step guide for you on how to develop a successful chatbot.
Conversational AI solutions along the customer journey
Conversational Commerce
Messaging for eCommerce - effective communication with customers.
Customer Service
Simple, fast and reliable - the chatbot for efficient customer service.
Fast to build, easy to improve.
No-Code Messaging Automation
Mercury.ai makes it easy to create transactional and contextual chatbots and virtual assistants with no code. So you don't need to be a programmer to get your conversational AI application up and running quickly.
Natural Language Processing
- Understand what your users want and what entities they are talking about. Run your own model, trained for your bot.
Dialog Engine
- You bot performs mixed initiative conversations that are driven by context, and highly personalized.
Leistungsfähige Integrationen und Workflows
- The ability to integrate with any API and perform transactions gives your bot agency beyond just answering questions.
