Easily design conversational flows and behaviors without limiting the resulting bot to static tree-like experiences.
Understand what your users want and what entities they are talking about. Run your own model, trained for your bot.
You bot performs mixed initiative conversations that are driven by context, and highly personalized.
The ability to integrate with any API and perform transactions gives your bot agency beyond just answering questions.
Create user centered conversational automation beyond rigid flows.
Understanding your customers is the basis for every successful solution. NLU allows the Mercury platform to understand the everyday language of your customers – be it in text or speech.
Built-in dialogue intelligence
The dialogue engine handles many essential tasks of good dialogue without you having build them:
Escalation to human agents
Mercury Workflows offer you integrations without limits. Triggered in dialogs or via platform APIs, they enable complex automation processes and thus particularly valuable application options for your bot.