The Inbox clearly combines the chats of all your messaging channels - whether website chat or dialogs via WhatsApp - in one place.
Wherever your customers are - you're right with them with answers, services and timely information.
Always forward users to the right live agents to get the best support possible.
Handover rules allow you to precisely assign cases by topic and speed up the pre-qualification process.
Manage your service teams
Control the availability of live chat
Load control for quick responses
Successful live messaging is a team sport, and for that, your team needs the right foundation.
Agent capacity limits