Bielefeld, June 13, 2023. Mercury.ai, a provider of Conversational AI solutions, is establishing a new partner network in the DACH region, thereby strengthening its market positioning. Previously, the Bielefeld-based company handled customer onboarding jointly with partner agency and shareholder comspace. Effective immediately, three new strategic partners with concentrated digital expertise are enhancing the project business: With intentive, open4business, and neusta webservices, Mercury.ai gains experienced implementation partners in the field of digital experiences. Together, they aim to support companies in expanding their digital platforms with intelligent chatbots to optimize customer communication. Further partnerships are in discussion. The comspace partner page introduces the agency and its core focus areas.

The Conversational AI platform from Mercury.ai forms the foundation for delivering high-performance chatbots for automated customer service and consulting. Companies such as Volkswagen Financial Services and Böllhoff use the platform to communicate with their customers via messenger services such as WhatsApp or Facebook Messenger. One of Mercury.ai's strengths is the ability to let human contacts and chatbots serve the customer collaboratively. This enables chatbots to learn from real dialogues and gradually handle an increasing number of topics independently.

“Together with our new partners, we want to establish Mercury.ai as the most important Conversational AI platform in the enterprise segment over the coming years,” says Mercury.ai Managing Director Johannes Tappmeier. “We have a strong team and a great product. With the new partners on board, we can address more customers in the future and also invest more time in the further expansion of the platform.”

Stefan Trockel, Managing Director at Mercury.ai responsible for product development, adds: “At heart, we are developers and techies. Our goal is to continue focusing on our product while scaling our growth. Building our strategic partner network is the right step to achieve this.” 

80 years of concentrated digital experience support Mercury.ai's continued growth, effective immediately

The three new partners intentive, open4business, and neusta webservices are experienced agencies for digital experience consulting and development. All partners have been successful in the market for 20 years or more and collaborate with clients such as Miele, EDEKA, and VfL Wolfsburg. Together with Mercury.ai, they plan to introduce medium-sized businesses and large enterprises to the advantages of Conversational AI in the future. 

“The opportunities in customer service are tremendous! Chatbots are an important lever for positively influencing the customer experience of complex processes,” says intentive Managing Director Alexander Dohmen. “By utilizing Mercury.ai, companies can integrate automated processes into customer communications that save resources, time, and ultimately stress—something B2B decision-makers especially appreciate. The chatbots can be tailored to a wide variety of needs and requirements.”

“We are very pleased about the partnership with Mercury.ai,” says Dirk Langenheim, Managing Director of open4business. “Mercury.ai's Conversational AI solutions are extremely impressive and offer enormous potential for optimizing customer communication. We are proud to be part of this exciting development and look forward to offering innovative solutions to our clients.”

neusta Managing Director Jörg Scholtz adds: “Mercury.ai excels on many levels. For example, data privacy compliance is crucial for us. All data at Mercury.ai is hosted cloud-based in Europe. This ensures that integrating the AI chatbot into neusta's DXP projects meets the requirements of the General Data Protection Regulation (GDPR).”

For the two Mercury.ai Managing Directors, Johannes Tappmeier and Stefan Trockel, the new partners are familiar faces. The stakeholders have known each other for a long time and have already collaborated on several client projects. Through these new cooperations, Mercury.ai can significantly expand its reach as a provider of chatbot solutions: 

“We are convinced that intentive, open4business, and neusta will be valuable partners in successfully putting our Conversational AI solutions into practice,” summarizes Johannes Tappmeier. Regular training sessions for partners are to be established over the coming months to elevate product know-how to a shared level. 

About intentive: Intentive is the trusted digital agency for major brands, B2B champions, and NGOs. With 20 years of experience across 1,400+ projects and distinct B2B expertise, Intentive helps companies master the digitalization of their business processes: holistically and straightforwardly. Strategy, UX & design, technology & support—all from a single source! With a dedicated service desk and offices in Düsseldorf, Duisburg, Dresden, Mönchengladbach, and Aarau (CH), Intentive provides flexible, direct support for clients across the DACH region.

About open4business: open4business is a renowned full-service digital provider with extensive experience in custom software development, portal environments, identity management, and the CMS, DAM, and PIM sectors. For 20 years, they have helped companies drive digital progress and develop effective business solutions by combining proven legacy elements with innovative new solutions.

About neusta webservices: neusta webservices is the specialist for the technical conception and implementation of modern enterprise digital experience platforms within team neusta. The owner-managed group of companies, with over 1,500 employees, offers consulting, development, and implementation of complex software, mobile, and e-commerce solutions as its core business. This is complemented by services in conception, artificial intelligence, design, and usability. In Germany, team neusta—which celebrates its 30th anniversary in 2023—is represented in locations including Berlin, Bremen, Essen, Hamburg, Hanover, Cologne, and Munich, as well as in Switzerland. The neusta webservices partner page highlights the agency's current focus areas.