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Customizable Chat Widget
Customer dialogue in the look & feel of your website
Offer a chat experience that blends perfectly into your website. With the Mercury Chat widget, you create a seamless connection between your digital presence and customer interaction – individually designed, personalized, and integrated into your branding.
In your brand's design
Your chat widget blends seamlessly into your corporate identity. The logo, avatar, colors, fonts, and messaging style can be freely configured. This transforms a standard chat window into a natural part of your brand that builds trust and eases the entry into dialog. This allows you to create a customer dialog in the look and feel of your website. You can also control the initial configuration – from a subtle icon to an active greeting.
Teasers that make the difference
Whether on the homepage, in the checkout, or in the help center: with targeted teaser messages, you can address your visitors at exactly the right moment. Standard notifications can be supplemented by context-specific messages that react to URL patterns or user behavior. This increases relevance and opens up the dialogue where it has the greatest impact.
Capture customer data right at the entry point
Before the chat begins, you can ask visitors for key information such as their name or email address. This pre-qualification turns the widget into a lead generation tool while simultaneously enabling personalized support experiences. All entries are GDPR-compliant and securely processed. A GDPR-compliant enterprise-grade web chat & chatbot widget.
More than an overlay – seamlessly integrated
The widget is closely integrated with your website. It can automatically retrieve order numbers, customer IDs, or other contextual information and use them in the chat. This provides visitors with a personalized interaction, while your team gains direct access to all relevant data without having to ask manually.
Frequently Asked Questions
What our customers are saying
How leading brands use Mercury to redefine service and CX.
Mercury.ai's Conversational AI solution has played a key role in helping us develop a highly personalized chatbot for Maggi.
In addition to its outstanding technological resources, Mercury.ai is the perfect partner thanks to its experience with brand management and process integration in the enterprise environment.
Tina Beuchler