Chat Inbox
When automation alone is not enough, your team takes over
Automated inquiry processing by the AI chatbot and personal support from your service employees. This ensures your customers receive the right answer in any situation – immediately, personally, and across all channels.
Seamless handoff for a consistent customer experience
Your customers won't notice any disruption in the chatbot: questions that the chatbot cannot fully resolve are automatically forwarded to the appropriate service representative, without any switch in media. The result is a consistently positive service experience – fast answers, personal contact, and consistent communication. Your team takes over when automation alone is not enough and human contact becomes necessary.
Greater efficiency in service – less effort for your team
With the chat inbox and live chat for your service employees, you save valuable time. Standardized response templates guarantee consistent communication and significantly reduce the processing time per request. Customer data from the CRM flows automatically into the chats – enabling your agents to work faster, more precisely, and with fewer sources of error.
The Inbox as a Service Hub
Instead of jumping back and forth between systems, your employees have everything at a glance in the Mercury Inbox: chat histories from all your chatbot channels, up-to-date customer information from the CRM, and the availability of their colleagues. Whether for complex support cases, international customer inquiries, or escalations in the sales process - the chat inbox becomes the central workspace where your team shines together.
Frequently Asked Questions
What our customers are saying
How leading brands use Mercury to redefine service and CX.
Mercury.ai's Conversational AI solution has played a key role in helping us develop a highly personalized chatbot for Maggi.
In addition to its outstanding technological resources, Mercury.ai is the perfect partner thanks to its experience with brand management and process integration in the enterprise environment.
Tina Beuchler
