Headset with a microphone next to a laptop – representing customer service and support automation with mercury.ai

Chat Inbox

When automation alone is not enough, your team takes over

Automated inquiry processing by the AI chatbot and personal support from your service employees. This ensures your customers receive the right answer in any situation – immediately, personally, and across all channels.

How it works

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Seamless handoff for a consistent customer experience

Your customers won't notice any disruption in the chatbot: questions that the chatbot cannot fully resolve are automatically forwarded to the appropriate service representative, without any switch in media. The result is a consistently positive service experience – fast answers, personal contact, and consistent communication. Your team takes over when automation alone is not enough and human contact becomes necessary.

Meet Mercury

Multiple smartphones displaying chat dialogues in WhatsApp Messenger and Instagram demonstrate the multichannel deployment of the mercury.ai platform

Greater efficiency in service – less effort for your team

With the chat inbox and live chat for your service employees, you save valuable time. Standardized response templates guarantee consistent communication and significantly reduce the processing time per request. Customer data from the CRM flows automatically into the chats – enabling your agents to work faster, more precisely, and with fewer sources of error.

Meet Mercury

The Inbox as a Service Hub

Instead of jumping back and forth between systems, your employees have everything at a glance in the Mercury Inbox: chat histories from all your chatbot channels, up-to-date customer information from the CRM, and the availability of their colleagues. Whether for complex support cases, international customer inquiries, or escalations in the sales process - the chat inbox becomes the central workspace where your team shines together.

Meet Mercury

User interface with flow diagram visualizes structured dialogue planning in mercury.ai

Frequently Asked Questions

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How does the handoff from the bot to a live agent work?

Can we customize the inbox to fit our processes?

How exactly do our employees benefit?

Are there any additional costs for agents?

Is the solution also suitable for international use?

Conversational Excellence

AI chatbots for complex service processes

Reduce ticket volume for standard inquiries by up to 90%. Through native integration with CRM and ERP systems, our AI chatbots autonomously resolve issues such as complaints or status inquiries.

Control instead of a black box

Mercury.ai uses Generative AI only for formulation, not for facts. The answers are strictly based on your verified knowledge sources. No useless world knowledge, no inventing of answers.

Fast

GDPR

Precise

No-code for business teams

Business departments design and manage chatbots themselves. Your IT only provides the integrations. Full control, with no dependency or large resource requirements.

No-code editor: Hand inserts a new element into the Mercury.ai Studio Builder with a click

Security made in Germany

Proven, secure Conversational AI - hosted entirely in Germany, 100% GDPR-compliant and developed to meet all requirements. While always keeping an eye on current research.

Illustration of the Mercury.ai 'model orchestra': Various icons visualizing the interaction of specialized AI models.

Orchestrated Intelligence

Many providers simply forward queries to a large language model. Mercury.ai uses an orchestrated structure of specialized AI models for each step: understanding, retrieving, verifying, and formulating.

Your advantage: Deterministic, reliable results with every query, completely independent of updates to external models.

Smart & Scalable

Conversational Excellence

AI chatbots for complex service processes

Reduce ticket volume for standard inquiries by up to 90%. Through native integration with CRM and ERP systems, our AI chatbots autonomously resolve issues such as complaints or status inquiries.