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GPT Question Answering

AI Customer Support Reimagined

Create AI chatbots with controlled GPT technology - trained exclusively on your data.

How it works

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Upload knowledge – the first step to your AI chatbot

In just a few minutes, you can create your own chatbot. Simply upload content - e.g., a website, PDFs, manuals, or internal documents. Our platform automatically trains the model on precisely this information. After a short time, your bot is ready for use and answers questions accurately, based solely on your data. Controlled GPT for your business.

Meet Mercury

Knowledge hub - this is where, for example, the website is integrated as a knowledge source at Mercury.ai.

Expand knowledge flexibly – always up-to-date, always tailored to your needs

Your content is constantly evolving – and so is your chatbot. Add new sources at any time, such as additional websites, documents, or a direct connection to your Content Management System. Organize knowledge sources by subject area and target audience to ensure your bot reliably recognizes the correct context. This keeps your digital assistant up-to-date, powerful, and fully controlled in the long term.

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From Answers to Solutions – More Than Just Information

Your chatbot doesn't just deliver answers, it actively guides your customers to their goal. This is AI customer support reimagined.

It supplements information with actionable recommendations, such as links to ordering processes, forms, or appropriate next steps. Through follow-ups and seamless transitions into structured dialog flows, you turn every inquiry into a real problem resolution. This increases customer satisfaction and reduces the workload on your service teams.

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Frequently Asked Questions

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How does GPT-powered customer support work?

What is the difference compared to conventional chatbots?

What benefits does the solution offer?

How do I measure success?

How long does the setup take?

Can the chatbot give incorrect answers?

Does our IT department need to be involved?

How secure is our data?

Conversational Excellence

AI chatbots for complex service processes

Reduce ticket volume for standard inquiries by up to 90%. Through native integration with CRM and ERP systems, our AI chatbots autonomously resolve issues such as complaints or status inquiries.

Control instead of a black box

Mercury.ai uses Generative AI only for formulation, not for facts. The answers are strictly based on your verified knowledge sources. No useless world knowledge, no inventing of answers.

Fast

GDPR

Precise

No-code for business teams

Business departments design and manage chatbots themselves. Your IT only provides the integrations. Full control, with no dependency or large resource requirements.

No-code editor: Hand inserts a new element into the Mercury.ai Studio Builder with a click

Security made in Germany

Proven, secure Conversational AI - hosted entirely in Germany, 100% GDPR-compliant and developed to meet all requirements. While always keeping an eye on current research.

Illustration of the Mercury.ai 'model orchestra': Various icons visualizing the interaction of specialized AI models.

Orchestrated Intelligence

Many providers simply forward queries to a large language model. Mercury.ai uses an orchestrated structure of specialized AI models for each step: understanding, retrieving, verifying, and formulating.

Your advantage: Deterministic, reliable results with every query, completely independent of updates to external models.

Smart & Scalable

Conversational Excellence

AI chatbots for complex service processes

Reduce ticket volume for standard inquiries by up to 90%. Through native integration with CRM and ERP systems, our AI chatbots autonomously resolve issues such as complaints or status inquiries.