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Multi-Channel Messaging

Always there, wherever your customers are

Multichannel chatbot made easy. Deliver a consistent user experience – no matter which channel your customers use to get in touch.

How it works

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Unified user experience across all platforms

Mercury ensures consistent dialogue across all channels - aligned with the standards of each respective platform. At the same time, you retain the flexibility to customize messages for individual channels in order to tailor tone and style precisely to your target audiences.

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Multiple smartphones displaying chat dialogues in WhatsApp Messenger and Instagram demonstrate the multichannel deployment of the mercury.ai platform

Platform-specific adaptations for greater relevance

Your chatbot's responses can be customized to the unique features of each platform: from interactive galleries and lists to button templates. This creates a user experience that not only informs but actively invites dialogue—right where your customers are. In a multi-channel chatbot, whether on the web, Instagram, Facebook, WhatsApp, or the intranet.

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Typical Use Cases in Multi-Channel Service

Whether it's quick order information via WhatsApp, personal consultation in Facebook Messenger, or inspiring product recommendations through Instagram Direct – Mercury brings your services into the channel your customers prefer. This shortens response times, increases satisfaction, and ensures you are reachable at any time, without your teams having to manage multiple systems in parallel.

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Frequently Asked Questions

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How many channels can I operate simultaneously with Mercury?

Do I need to maintain separate content for each channel?

How does multi-channel affect my customer service?

How secure is communication via external channels such as WhatsApp?

Can I measure which channel delivers the greatest value?

Conversational Excellence

AI chatbots for complex service processes

Reduce ticket volume for standard inquiries by up to 90%. Through native integration with CRM and ERP systems, our AI chatbots autonomously resolve issues such as complaints or status inquiries.

Control instead of a black box

Mercury.ai uses Generative AI only for formulation, not for facts. The answers are strictly based on your verified knowledge sources. No useless world knowledge, no inventing of answers.

Fast

GDPR

Precise

No-code for business teams

Business departments design and manage chatbots themselves. Your IT only provides the integrations. Full control, with no dependency or large resource requirements.

No-code editor: Hand inserts a new element into the Mercury.ai Studio Builder with a click

Security made in Germany

Proven, secure Conversational AI - hosted entirely in Germany, 100% GDPR-compliant and developed to meet all requirements. While always keeping an eye on current research.

Illustration of the Mercury.ai 'model orchestra': Various icons visualizing the interaction of specialized AI models.

Orchestrated Intelligence

Many providers simply forward queries to a large language model. Mercury.ai uses an orchestrated structure of specialized AI models for each step: understanding, retrieving, verifying, and formulating.

Your advantage: Deterministic, reliable results with every query, completely independent of updates to external models.

Smart & Scalable

Conversational Excellence

AI chatbots for complex service processes

Reduce ticket volume for standard inquiries by up to 90%. Through native integration with CRM and ERP systems, our AI chatbots autonomously resolve issues such as complaints or status inquiries.