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No-Code Integrations

Turnin g answers in to solutions

Your chatbot can do more than just answer questions. With Mercury's no-code integrations, you can turn it into a real solution engine: create return labels, check orders, retrieve invoices, or trigger custom processes – all directly within the chat.

How it works

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Seamless integration into your systems

With Mercury, you integrate your chatbot into existing systems without complicated interface projects. The user-friendly no-code tool allows you to configure processes once and then use them as building blocks in various dialogues. This keeps your workflows flexible and expandable at any time.

Meet Mercury

Mercury.ai dashboard with linked dialogue elements and communication channels shows central control of chatbots and workflows

Smartphone with chat history and timeline for process visualization stands for structured user guidance and automated workflows with mercury.ai

From dialogue to direct solution

Instead of just giving customers answers, Mercury allows you to offer concrete actions directly in the chat: process orders, create return labels, or update customer data. Your customers experience instant problem resolution, and your team gains time for more complex inquiries.

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Simple for business departments – flexible for IT

The modular construction principle makes integrations usable even without a developer. Specialist departments create workflows independently, reusably, and without prior technical knowledge. At the same time, Mercury offers full API capability so that IT departments can map more complex scenarios and synchronize data in real time.

Meet Mercury

Screenshot of a mercury.ai user interface with workflow editor showing the creation and customization of automation processes

Mercury.ai dashboard with data tables and setting options stands for clarity and control in chatbot management

No-code API integration

With the Integration Builder, you can connect external systems directly to Mercury – with absolutely no programming effort required. Webhooks allow information to be exchanged in real time: your chatbot retrieves order statuses, generates invoices, or triggers notifications. This creates a seamless, digital service experience.

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Frequently Asked Questions

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Conversational Excellence

AI chatbots for complex service processes

Reduce ticket volume for standard inquiries by up to 90%. Through native integration with CRM and ERP systems, our AI chatbots autonomously resolve issues such as complaints or status inquiries.

Control instead of a black box

Mercury.ai uses Generative AI only for formulation, not for facts. The answers are strictly based on your verified knowledge sources. No useless world knowledge, no inventing of answers.

Fast

GDPR

Precise

No-code for business teams

Business departments design and manage chatbots themselves. Your IT only provides the integrations. Full control, with no dependency or large resource requirements.

No-code editor: Hand inserts a new element into the Mercury.ai Studio Builder with a click

Security made in Germany

Proven, secure Conversational AI - hosted entirely in Germany, 100% GDPR-compliant and developed to meet all requirements. While always keeping an eye on current research.

Illustration of the Mercury.ai 'model orchestra': Various icons visualizing the interaction of specialized AI models.

Orchestrated Intelligence

Many providers simply forward queries to a large language model. Mercury.ai uses an orchestrated structure of specialized AI models for each step: understanding, retrieving, verifying, and formulating.

Your advantage: Deterministic, reliable results with every query, completely independent of updates to external models.

Smart & Scalable

Conversational Excellence

AI chatbots for complex service processes

Reduce ticket volume for standard inquiries by up to 90%. Through native integration with CRM and ERP systems, our AI chatbots autonomously resolve issues such as complaints or status inquiries.