Three-dimensional sphere illustration as a symbolic representation of the networked Mercury Intelligence architecture

HR chatbots for recruiting and employee self-service

24/7 answers for candidates and employees – with controlled Generative AI and no-code workflows, hosted in Germany.

Schedule a platform demo

Discover features

Made & Hosted in Germany

Three-dimensional sphere illustration as a symbolic representation of the networked Mercury Intelligence architecture

HR chatbots for recruiting and employee self-service

24/7 answers for candidates and employees – with controlled Generative AI and no-code workflows, hosted in Germany.

Schedule a platform demo

Discover features

Made & Hosted in Germany

Three-dimensional sphere illustration as a symbolic representation of the networked Mercury Intelligence architecture

HR chatbots for recruiting and employee self-service

24/7 answers for candidates and employees – with controlled Generative AI and no-code workflows, hosted in Germany.

Schedule a platform demo

Discover features

Made & Hosted in Germany

Mercury Logo - Full version with bubbles and lettering "Mercury.ai" Conversational AI Platform

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Mercury Logo - Full version with bubbles and lettering "Mercury.ai" Conversational AI Platform

Digital HR Assistants

Why Mercury.ai for HR Teams

Why Mercury.ai for HR Teams

HR Chatbot & Self-Service: faster answers, fewer inquiries, and an enhanced candidate & employee experience.

HR Chatbot & Self-Service: faster answers, fewer inquiries, and an enhanced candidate & employee experience.

Discover Use Cases

Discover Use Cases

Significantly reduce response times

Feedback in under a minute instead of endless email loops.

Significantly reduce response times

Feedback in under a minute instead of endless email loops.

Resolve more inquiries directly within the chat

Standard inquiries are resolved instantly; only complex cases are escalated to your HR team.

Resolve more inquiries directly within the chat

Standard inquiries are resolved instantly; only complex cases are escalated to your HR team.

Controlled Generative AI

Answers solely from approved HR sources; changes with approvals and history.

Controlled Generative AI

Answers solely from approved HR sources; changes with approvals and history.

No-Code for Business Departments

Your HR team manages content, processes, and languages independently – without requiring an IT ticket.

No-Code for Business Departments

Your HR team manages content, processes, and languages independently – without requiring an IT ticket.

Seamless handoff to humans

With context in the chat inbox, including notes and assignment.

Seamless handoff to humans

With context in the chat inbox, including notes and assignment.

GDPR & Hosting in Germany

Data sovereignty, SSO/2FA, roles/permissions, staging/prod.

GDPR & Hosting in Germany

Data sovereignty, SSO/2FA, roles/permissions, staging/prod.

HR Chatbot Use Cases

A variety of possibilities: For example, recruiting FAQs, application status (ATS), onboarding, certificates, benefits, and absences.

Employee uses the HR chatbot relaxed from home – flexible self-service around the clock

Recruiting FAQ & Application Status

The HR chatbot explains deadlines and process steps and retrieves the status in the ATS. Candidates get clarity and your recruiting team is relieved.

Employee uses the HR chatbot relaxed from home – flexible self-service around the clock

Recruiting FAQ & Application Status

The HR chatbot explains deadlines and process steps and retrieves the status in the ATS. Candidates get clarity and your recruiting team is relieved.

HR employee handing over a laptop to a colleague – digital onboarding support through AI chatbot

Onboarding & First Day of Work

Checklists, contact persons, devices, access rights. Everything centralized and findable at any time.

HR employee handing over a laptop to a colleague – digital onboarding support through AI chatbot

Onboarding & First Day of Work

Checklists, contact persons, devices, access rights. Everything centralized and findable at any time.

Smartphone with app interface – instant access to HR self-services via chatbot

Employee Services

Retrieve payslips, request certificates, understand benefits, and initiate absences – securely and traceably.

Smartphone with app interface – instant access to HR self-services via chatbot

Employee Services

Retrieve payslips, request certificates, understand benefits, and initiate absences – securely and traceably.

Workspace with laptop and headset – digital HR support through an intelligent chatbot solution

Internal HR Knowledge

Structured searchability of guidelines from the intranet/manual – with versioned approvals for employee self-service.

Workspace with laptop and headset – digital HR support through an intelligent chatbot solution

Internal HR Knowledge

Structured searchability of guidelines from the intranet/manual – with versioned approvals for employee self-service.

How Mercury.ai HR chatbots work

How Mercury.ai HR chatbots work

Knowledge Management, no-code dialogues, and a seamless handoff to the chat inbox – all fully GDPR-compliant.

Knowledge Management, no-code dialogues, and a seamless handoff to the chat inbox – all fully GDPR-compliant.

Get to know the HR chatbot

Step 1: Select sources

Curating knowledge: Answers are sourced exclusively from approved HR repositories (policies, intranet, handbook). Every change is traceable (versioning, approvals).

Step 2: Push the building blocks together

Build dialogues (no-code): Turn FAQs into short workflows – from reading to action: provide documents, retrieve system status, schedule appointments.

Step 3: Handover with Context

Resolve or handover: If things get more complex, the bot hands over to the chat inbox – including history, notes, and assignment to the correct HR team.

Benefits for HR teams and personnel departments in everyday work

Reduce response times, resolve more inquiries directly in chat, and free up capacity for the most important cases.

Fast responses

Less waiting, less following up.

Direct Solutions

Many inquiries are resolved in the chat without creating a ticket.

More time for what matters

Focus on interviews, decisions, and special cases.

What our customers are saying

How leading brands use Mercury.ai to redefine People & Culture.

For more than ten years, we have been researching and building Conversational AI in Germany. In doing so, we translate research expertise into stable, productive AI chatbots for medium-sized businesses and large enterprises.

Implementation on the websites is straightforward and does not require extensive technical expertise.

Mario Prüßner

Volkswagen Bank GmbH

Volkswagen Bank GmbH

Integration into your HR systems

Native connectors for SAP, Salesforce, HubSpot, and Zendesk – expandable via REST API.

Mercury.ai dashboard with linked dialogue elements and communication channels shows central control of chatbots and workflows
Mercury.ai AI assistant as a symbolic 3D illustration on a turquoise background

One HR chat. Eight modules. Full control over your People Experience.

HYBRID AI ARCHITECTURE

Mercury Intelligence

Generative language meets strict fact-checking. Reliable information on benefits and labor law, without hallucinations.

Mercury Intelligence

KNOWLEDGE MANAGEMENT

Knowledge Hub

Manuals and intranet data as an interactive basis. Thanks to live crawlers, always up-to-date for employee self-service.

Knowledge Hub

CHATBOT & OMNICHANNEL

Chat Widget & Channels

Proactive assistance on the career page or via Teams/Slack. A centralized HR logic for talents and colleagues.

Chat Widget & Channels

VOICE AI

Mercury
Voice
Mercury Voice

Relief on the phone. Clarify applicant status or salary questions in natural language – without waiting on hold.

Mercury Voice

LIVE CHAT & HANDOVER

Agent
Desk
Agent Desk

Central inbox for HR cases. Handover to specialists with full context. Includes unlimited team seats.

Agent Desk

NO-CODE PLATFORM

No-Code Studio

Build recruiting funnels and onboarding flows yourself with ease. Full control for departments without the need for IT.

No-Code Studio

CHATBOT INTEGRATION & API

Integrations

Seamless data exchange with Personio, SAP, or Workday. Query status and securely write back data.

Integrations

STRATEGIC INSIGHTS

Analytics & Insights

Detect workforce trends early. Identify knowledge gaps and proactively guide your HR strategy.

Analytics & Insights

FAQ on the HR Chatbot

Schedule a meeting

How do we control content & sources?

Via the Knowledge Manager. You determine what the bot is allowed to say – with versioning and approvals.

How do we integrate our ATS/HRIS?

Via standard connectors or API/webhooks. Sensitive fields remain protected based on roles.

How does the handover to HR staff work?

Access the chat inbox with a single click – including history, notes, and routing to the right team.

Is multilingual support available?

Yes. Translations can be reviewed and approved; optionally with a reviewer step.

How fast can we go live?

A lean MVP can be realized in just a few weeks – depending on data availability, integrations, and scope.

Four black dots on a white background as a symbol for interaction or user interface at mercury.ai

Process HR requests in minutes instead of days.

Get started with Conversational AI now.

Book a demo