No black box. No hallucinations.
No US cloud.
Most AI chatbot platforms route your data through a single LLM and hope for the best. Mercury.ai orchestrates specialized models in a hybrid architecture: generative AI for natural language and structured dialogues for controlled processes.
Standard LLM
Blackbox
Answers from training data. Risk of hallucinations. Origin unclear.
With Mercury.ai
Mercury Intelligence
Answers from your data. Validated before output. Source attribution for every answer.
One platform. Eight modules. Full control over your conversations.
HYBRID AI ARCHITECTURE
Mercury Intelligence
Clarity instead of a black box. Generative AI verbalizes, structured logic decides. No hallucinations.
Mercury Intelligence
KNOWLEDGE MANAGEMENT
Knowledge Hub
Documents, websites, and system data in a searchable knowledge base. Automatically kept up to date thanks to live crawlers.
Knowledge Hub
CHATBOT & OMNICHANNEL
Chat Widget & Channels
Proactive chatbot on your website, WhatsApp, Instagram, and Slack/Teams. One logic, all channels.
Chat Widget & Channels
VOICE AI
Telephone hotline with natural language instead of IVR menus. Zero wait time, seamless transfer.
Mercury Voice
LIVE CHAT & HANDOVER
Unified Inbox for all channels. Pre-qualified handovers with full context. Unlimited seats at a fixed price.
Agent Desk
NO-CODE PLATFORM
No-Code Studio
Create and arrange dialogues, logics, and processes via drag-and-drop. Featuring a DEV → TEST → LIVE pipeline and one-click rollback.
No-Code Studio
CHATBOT INTEGRATION & API
Integrations
Bidirectional synchronization with CRM, ERP, and PIM. All of your systems integrated directly into your communication.
Integrations
STRATEGIC INSIGHTS
Analytics & Insights
Real-time KPIs, intent clustering, sentiment analysis. Exportable to Tableau, Power BI, or your data warehouse.
Analytics & Insights
How it works
Chatbot knowledge instead of probability
Hybrid AI instead of a black box
Orchestrated architecture of specialized models. Generative AI for language, structured logic for processes. No hallucinations, no hidden costs, and full traceability.
Made & Hosted in Germany
100% GDPR-compliant. ISO 27001-certified data centers in Germany. No transatlantic data flows. No US third-party providers.
4–6 weeks to go-live
An agile project plan instead of a months-long specification document. Standard connectors in days, custom integrations in weeks. Your business department collaborates using no-code from day one.
Trusted by leading companies.
For more than ten years, we have been researching and building Conversational AI in Germany. In doing so, we translate research expertise into stable, productive AI chatbots for medium-sized businesses and large enterprises.
"Thanks to the versatile capabilities of Mercury.ai, we were able to develop a chatbot tailored precisely to the needs of our customer service."
Ronny Herbst
