The problem
Mercury.ai Chatbots – Control over Chance
Our hybrid approach redesigns modern chatbot service: The flexibility of generative AI meets the precision of controlled, enterprise-level dialogue flows.
Efficiency without compromising on quality
Our solution has proven itself in complex corporate structures and creates measurable added value for Customer Success teams
Self-Service instead of a flood of tickets
Standard inquiries are processed directly in the chat, noticeably reducing the workload on your inbox.
End-to-end instead of ping-pong
Materials, statuses, documents & deadlines are created in dialogue – in minutes instead of days.
Answer at the moment of need
Customers receive clear, consistent solutions – 24/7, on their preferred channel.
Context instead of chaos
Handovers include history, notes, and routing—keeping KPIs measurable at all times.
What our customers are saying
How leading brands use Mercury.ai to redefine service processes.
The conversational AI solution from Mercury.ai has been instrumental in helping us develop a highly personalized chatbot for Maggi.
In addition to its outstanding technological resources, Mercury.ai is the perfect partner thanks to its experience with brand management and process integration in the enterprise environment.
Tina Beuchler
Real-time connectivity for seamless processes.
Connect your tech stack and ticket support to instantly transform dialogues into automated customer service processes with real-time system data.
One platform. Eight modules. Full control over your service automation.
HYBRID AI ARCHITECTURE
Mercury Intelligence
Generative language meets precise support logic. Reliable answers without hallucinations for the highest first-response quality.
Mercury Intelligence
KNOWLEDGE MANAGEMENT
Knowledge Hub
Manuals, FAQs, and systems as an interactive foundation. Always provide your customers with the latest solutions, thanks to live crawlers.
Knowledge Hub
CHATBOT & OMNICHANNEL
Chat Widget & Channels
Proactive assistance on FAQ pages or via WhatsApp & Messenger. One central logic for all service channels.
Chat Widget & Channels
VOICE AI
Telephone support in natural language. Resolve routine inquiries and create tickets – without IVR queues.
Mercury Voice
LIVE CHAT & HANDOVER
Central inbox for all service cases. Handoff to the team with full context. Includes unlimited seats at a fixed price.
Agent Desk
NO-CODE PLATFORM
No-Code Studio
Easily build support flows and troubleshooting guides yourself. Full control for service teams without IT overhead.
No-Code Studio
CHATBOT INTEGRATION & API
Integrations
Seamless data exchange with Zendesk, Salesforce or SAP. Directly create tickets and request status updates in real time.
Integrations
STRATEGIC INSIGHTS
Analytics & Insights
Detect automation rates and bottlenecks early. Identify knowledge gaps and increase service quality based on data.
Analytics & Insights
