AI Chatbot for B2B Service and Partner Support
B2B service that understands serial numbers.
Customers, specialized dealers, and service partners inquire about spare parts, delivery statuses, certificates, and technical details. Mercury.ai responds using manuals and systems, captures service inquiries completely, and hands them over to your team with full context.
Made & Hosted in Germany
AI Chatbot for B2B Service and Partner Support
B2B service that understands serial numbers.
Customers, specialized dealers, and service partners inquire about spare parts, delivery statuses, certificates, and technical details. Mercury.ai responds using manuals and systems, captures service inquiries completely, and hands them over to your team with full context.
Made & Hosted in Germany
AI Chatbot for B2B Service and Partner Support
B2B service that understands serial numbers.
Customers, specialized dealers, and service partners inquire about spare parts, delivery statuses, certificates, and technical details. Mercury.ai responds using manuals and systems, captures service inquiries completely, and hands them over to your team with full context.
What gets left behind in B2B service
Technical questions end up with specialists whom you need for other tasks.
Spare parts by phone and email
Anyone looking for the right part describes the model, year of manufacture, and symptom. Matching them costs your specialists time every single time.
Endless status inquiries
Delivery, order, complaint: The same questions come up every day and only require a quick check in the system.
Documents that nobody can find
Data sheets, certificates, and installation instructions are available—just not where partners are looking for them.
Service requests without details
Without a serial number and description of the fault, every request will initially be returned to the sender.
Partners do not work during business hours
Installers and dealers have inquiries in the evening or from the construction site, when back-office support is unavailable.
Generic chatbots don't know your products
Without access to manuals and systems, all that remains is a plausible guess. In technical service, that is a risk.
What gets left behind in B2B service
Technical questions end up with specialists whom you need for other tasks.
Spare parts by phone and email
Anyone looking for the right part describes the model, year of manufacture, and symptom. Matching them costs your specialists time every single time.
Endless status inquiries
Delivery, order, complaint: The same questions come up every day and only require a quick check in the system.
Documents that nobody can find
Data sheets, certificates, and installation instructions are available—just not where partners are looking for them.
Service requests without details
Without a serial number and description of the fault, every request will initially be returned to the sender.
Partners do not work during business hours
Installers and dealers have inquiries in the evening or from the construction site, when back-office support is unavailable.
Generic chatbots don't know your products
Without access to manuals and systems, all that remains is a plausible guess. In technical service, that is a risk.
What gets left behind in B2B service
Technical questions end up with specialists whom you need for other tasks.
Spare parts by phone and email
Anyone looking for the right part describes the model, year of manufacture, and symptom. Matching them costs your specialists time every single time.
Endless status inquiries
Delivery, order, complaint: The same questions come up every day and only require a quick check in the system.
Documents that nobody can find
Data sheets, certificates, and installation instructions are available—just not where partners are looking for them.
Service requests without details
Without a serial number and description of the fault, every request will initially be returned to the sender.
Partners do not work during business hours
Installers and dealers have inquiries in the evening or from the construction site, when back-office support is unavailable.
Generic chatbots don't know your products
Without access to manuals and systems, all that remains is a plausible guess. In technical service, that is a risk.
What service chatbots are capable of today
Many cover the basics. B2B service requires more.
Many service chatbots answer questions about shipping and returns. In B2B, it's about serial numbers, model series, customer terms, and documents.
Most solutions are capable of this
Shop chatbots and basic AI plugins
Answering frequently asked questions
Delivery status from the shop
Contact form in chat
Multiple languages
Available 24/7
This complements Mercury.ai
Everything from the left column, plus:
Answers from technical documentation
Manuals, datasheets, and certificates, including images, with sources for every answer.
Targeted inquiries
Model, series, or serial number: If any information is missing, the chatbot will ask for clarification.
Data from ERP and CRM
Delivery status, order data, and warranty details in real time during the call, integrated with your systems.
Logged-in customer context
In the customer portal, the chatbot recognizes the customer and their specific terms and conditions.
Complete Service Requests
Editorial dialogs prompt for mandatory information, validate it, and create the process.
Handover with context
To the agent desk, to Zendesk or Userlike, routed by department and language.
Hosting in Frankfurt
Separated per customer. Your data is not used to train models.
Up to 98 languages
For international partner networks from the same knowledge base.
What service chatbots are capable of today
Many cover the basics. B2B service requires more.
Many service chatbots answer questions about shipping and returns. In B2B, it's about serial numbers, model series, customer terms, and documents.
Most solutions are capable of this
Shop chatbots and basic AI plugins
Answering frequently asked questions
Delivery status from the shop
Contact form in chat
Multiple languages
Available 24/7
This complements Mercury.ai
Everything from the left column, plus:
Answers from technical documentation
Manuals, datasheets, and certificates, including images, with sources for every answer.
Targeted inquiries
Model, series, or serial number: If any information is missing, the chatbot will ask for clarification.
Data from ERP and CRM
Delivery status, order data, and warranty details in real time during the call, integrated with your systems.
Logged-in customer context
In the customer portal, the chatbot recognizes the customer and their specific terms and conditions.
Complete Service Requests
Editorial dialogs prompt for mandatory information, validate it, and create the process.
Handover with context
To the agent desk, to Zendesk or Userlike, routed by department and language.
Hosting in Frankfurt
Separated per customer. Your data is not used to train models.
Up to 98 languages
For international partner networks from the same knowledge base.
What service chatbots are capable of today
Many cover the basics. B2B service requires more.
Many service chatbots answer questions about shipping and returns. In B2B, it's about serial numbers, model series, customer terms, and documents.
Most solutions are capable of this
Shop chatbots and basic AI plugins
Answering frequently asked questions
Delivery status from the shop
Contact form in chat
Multiple languages
Available 24/7
This complements Mercury.ai
Everything from the left column, plus:
Answers from technical documentation
Manuals, datasheets, and certificates, including images, with sources for every answer.
Targeted inquiries
Model, series, or serial number: If any information is missing, the chatbot will ask for clarification.
Data from ERP and CRM
Delivery status, order data, and warranty details in real time during the call, integrated with your systems.
Logged-in customer context
In the customer portal, the chatbot recognizes the customer and their specific terms and conditions.
Complete Service Requests
Editorial dialogs prompt for mandatory information, validate it, and create the process.
Handover with context
To the agent desk, to Zendesk or Userlike, routed by department and language.
Hosting in Frankfurt
Separated per customer. Your data is not used to train models.
Up to 98 languages
For international partner networks from the same knowledge base.
How it works
From partner inquiry to completed case
Mercury.ai connects your technical documentation with ERP, CRM, and ticketing systems, guiding every inquiry through to resolution.
1 · Connect
Manuals, datasheets, ERP, CRM, and ticketing systems are connected. Standard connectors are available in just a few days.
2 · Clarify
The chatbot identifies the request, prompts for the model series or serial number, and responds using the approved sources.
3 · Complete
The status is updated live from the system, the service request is routed completely into the process, and edge cases, including their full history, are sent directly to your team.
How it works
From partner inquiry to completed case
Mercury.ai connects your technical documentation with ERP, CRM, and ticketing systems, guiding every inquiry through to resolution.
1 · Connect
Manuals, datasheets, ERP, CRM, and ticketing systems are connected. Standard connectors are available in just a few days.
2 · Clarify
The chatbot identifies the request, prompts for the model series or serial number, and responds using the approved sources.
3 · Complete
The status is updated live from the system, the service request is routed completely into the process, and edge cases, including their full history, are sent directly to your team.
How it works
From partner inquiry to completed case
Mercury.ai connects your technical documentation with ERP, CRM, and ticketing systems, guiding every inquiry through to resolution.
1 · Connect
Manuals, datasheets, ERP, CRM, and ticketing systems are connected. Standard connectors are available in just a few days.
2 · Clarify
The chatbot identifies the request, prompts for the model series or serial number, and responds using the approved sources.
3 · Complete
The status is updated live from the system, the service request is routed completely into the process, and edge cases, including their full history, are sent directly to your team.
Scenarios
The right entry point for every type of request
The same knowledge base answers customers, dealers, and service partners.
Spare Parts
The chatbot narrows down the correct part based on model, year of manufacture, and documentation, and verifies compatibility.
Spare Part Identification
Check compatibility
Delivery Status
Service Requests
Equipment, serial number, error pattern, and urgency are recorded and verified interactively. Your team receives a complete case.
Check mandatory details
Create process
Request technician appointment
Partner Portal
Logged-in partners receive answers with their individual terms, find certificates and installation instructions, and request quotes.
Logged-in partner context
Documents and Certificates
Request for Quote
Scenarios
The right entry point for every type of request
The same knowledge base answers customers, dealers, and service partners.
Spare Parts
The chatbot narrows down the correct part based on model, year of manufacture, and documentation, and verifies compatibility.
Spare Part Identification
Check compatibility
Delivery Status
Service Requests
Equipment, serial number, error pattern, and urgency are recorded and verified interactively. Your team receives a complete case.
Check mandatory details
Create process
Request technician appointment
Partner Portal
Logged-in partners receive answers with their individual terms, find certificates and installation instructions, and request quotes.
Logged-in partner context
Documents and Certificates
Request for Quote
Scenarios
The right entry point for every type of request
The same knowledge base answers customers, dealers, and service partners.
Spare Parts
The chatbot narrows down the correct part based on model, year of manufacture, and documentation, and verifies compatibility.
Spare Part Identification
Check compatibility
Delivery Status
Service Requests
Equipment, serial number, error pattern, and urgency are recorded and verified interactively. Your team receives a complete case.
Check mandatory details
Create process
Request technician appointment
Partner Portal
Logged-in partners receive answers with their individual terms, find certificates and installation instructions, and request quotes.
Logged-in partner context
Documents and Certificates
Request for Quote
20-minute call
Where Mercury.ai integrates into your shop
We get to know each other and go through where a chatbot can advise in your shop, initiate orders, or relieve your team.
20-minute call
Where Mercury.ai integrates into your shop
We get to know each other and go through where a chatbot can advise in your shop, initiate orders, or relieve your team.
20-minute call
Where Mercury.ai integrates into your shop
We get to know each other and go through where a chatbot can advise in your shop, initiate orders, or relieve your team.
Frequently Asked Questions
What B2B service leaders want to know in advance
B2B revolves around serial numbers, product series, documents, and customer-specific conditions. To handle this, the chatbot needs access to technical documentation and systems, and it must be able to ask follow-up questions if any information is missing.
Frequently Asked Questions
What B2B service leaders want to know in advance
B2B revolves around serial numbers, product series, documents, and customer-specific conditions. To handle this, the chatbot needs access to technical documentation and systems, and it must be able to ask follow-up questions if any information is missing.
Frequently Asked Questions
What B2B service leaders want to know in advance
B2B revolves around serial numbers, product series, documents, and customer-specific conditions. To handle this, the chatbot needs access to technical documentation and systems, and it must be able to ask follow-up questions if any information is missing.
Other Industries
Conversational AI from Mercury.ai in other industries
The same platform also answers questions with sources for industry, brands, banks, and administrations.
Industry
Technical knowledge from ERP, PIM, and manuals answers inquiries in service, spare parts business, and sales. In use at Böllhoff, KWS, and Windmöller & Hölscher.
E-Commerce & Retail
Product guidance from catalog, pricing, and stock levels, right through to the shopping cart.
Banking and Financial Services
Round-the-clock customer service for online banking, access data, and products. In use at Volkswagen Bank.
Public Sector
Information service for citizens, hosted in Germany and operated in a GDPR-compliant manner. In use at the LIV library.
Education
Instant answers even in the evenings and on weekends, when most questions from parents arise. In use at Lexie.
Churches and Associations
Information from many sources, bundled in a single dialog for members and parishes. In use at the Evangelical Church in the Rhineland.
Other Industries
Conversational AI from Mercury.ai in other industries
The same platform also answers questions with sources for industry, brands, banks, and administrations.
Industry
Technical knowledge from ERP, PIM, and manuals answers inquiries in service, spare parts business, and sales. In use at Böllhoff, KWS, and Windmöller & Hölscher.
E-Commerce & Retail
Product guidance from catalog, pricing, and stock levels, right through to the shopping cart.
Banking and Financial Services
Round-the-clock customer service for online banking, access data, and products. In use at Volkswagen Bank.
Public Sector
Information service for citizens, hosted in Germany and operated in a GDPR-compliant manner. In use at the LIV library.
Education
Instant answers even in the evenings and on weekends, when most questions from parents arise. In use at Lexie.
Churches and Associations
Information from many sources, bundled in a single dialog for members and parishes. In use at the Evangelical Church in the Rhineland.
Other Industries
Conversational AI from Mercury.ai in other industries
The same platform also answers questions with sources for industry, brands, banks, and administrations.
Industry
Technical knowledge from ERP, PIM, and manuals answers inquiries in service, spare parts business, and sales. In use at Böllhoff, KWS, and Windmöller & Hölscher.
E-Commerce & Retail
Product guidance from catalog, pricing, and stock levels, right through to the shopping cart.
Banking and Financial Services
Round-the-clock customer service for online banking, access data, and products. In use at Volkswagen Bank.
Public Sector
Information service for citizens, hosted in Germany and operated in a GDPR-compliant manner. In use at the LIV library.
Education
Instant answers even in the evenings and on weekends, when most questions from parents arise. In use at Lexie.
Churches and Associations
Information from many sources, bundled in a single dialog for members and parishes. In use at the Evangelical Church in the Rhineland.
Knowledge Hub for Conversational AI
Knowledge for Your AI Decisions
Articles, guides, and practical examples on knowledge management, integration, and compliance. Written by our team of hands-on experts.
Knowledge Hub for Conversational AI
Knowledge for Your AI Decisions
Articles, guides, and practical examples on knowledge management, integration, and compliance. Written by our team of hands-on experts.
Knowledge Hub for Conversational AI
Knowledge for Your AI Decisions
Articles, guides, and practical examples on knowledge management, integration, and compliance. Written by our team of hands-on experts.
