Digital Product Consulting for Mid-Sized Businesses
Complex products. Round-the-clock consultation.
Mercury.ai advises your customers using data sheets, manuals, and product data, asks clarifying questions until the right variant is found, and hands over qualified leads to your sales team. Mercury.ai handles the setup, while your team maintains it afterwards without any coding.
Made & Hosted in Germany
Digital Product Consulting for Mid-Sized Businesses
Complex products. Round-the-clock consultation.
Mercury.ai advises your customers using data sheets, manuals, and product data, asks clarifying questions until the right variant is found, and hands over qualified leads to your sales team. Mercury.ai handles the setup, while your team maintains it afterwards without any coding.
Made & Hosted in Germany
Digital Product Consulting for Mid-Sized Businesses
Complex products. Round-the-clock consultation.
Mercury.ai advises your customers using data sheets, manuals, and product data, asks clarifying questions until the right variant is found, and hands over qualified leads to your sales team. Mercury.ai handles the setup, while your team maintains it afterwards without any coding.
What gets left behind in SMEs
Extensive product knowledge, few people who can explain it.
Knowledge depends on a few individuals
Only two or three experts know the answers to technical questions. If they are in a meeting or on vacation, the customer is left waiting.
Callbacks delay the decision
Anyone with a question about a variant waits for a callback—and compares other options in the meantime.
Data sheets don't answer questions
The information is in the PDF. The customer cannot find it or doesn't know which detail applies to their specific use case.
Requests are submitted incomplete
Without operating conditions, quantities, and dimensions, every quotation starts with follow-up questions.
No capacity for an AI project
Building a proprietary chatbot requires development, ongoing operations, and data privacy compliance. Mid-sized companies often lack the internal team for this.
General chatbots guess
Without access to your product data, a language model fills gaps with plausible-sounding information. This leads to incorrect recommendations.
What gets left behind in SMEs
Extensive product knowledge, few people who can explain it.
Knowledge depends on a few individuals
Only two or three experts know the answers to technical questions. If they are in a meeting or on vacation, the customer is left waiting.
Callbacks delay the decision
Anyone with a question about a variant waits for a callback—and compares other options in the meantime.
Data sheets don't answer questions
The information is in the PDF. The customer cannot find it or doesn't know which detail applies to their specific use case.
Requests are submitted incomplete
Without operating conditions, quantities, and dimensions, every quotation starts with follow-up questions.
No capacity for an AI project
Building a proprietary chatbot requires development, ongoing operations, and data privacy compliance. Mid-sized companies often lack the internal team for this.
General chatbots guess
Without access to your product data, a language model fills gaps with plausible-sounding information. This leads to incorrect recommendations.
What gets left behind in SMEs
Extensive product knowledge, few people who can explain it.
Knowledge depends on a few individuals
Only two or three experts know the answers to technical questions. If they are in a meeting or on vacation, the customer is left waiting.
Callbacks delay the decision
Anyone with a question about a variant waits for a callback—and compares other options in the meantime.
Data sheets don't answer questions
The information is in the PDF. The customer cannot find it or doesn't know which detail applies to their specific use case.
Requests are submitted incomplete
Without operating conditions, quantities, and dimensions, every quotation starts with follow-up questions.
No capacity for an AI project
Building a proprietary chatbot requires development, ongoing operations, and data privacy compliance. Mid-sized companies often lack the internal team for this.
General chatbots guess
Without access to your product data, a language model fills gaps with plausible-sounding information. This leads to incorrect recommendations.
What Product Advisors Can Do Today
Many offer the basics. The Mittelstand needs more.
Many tools answer questions on the website. For SMEs, what also matters is who sets it up, who maintains it, and how it is billed.
Most solutions are capable of this
Website chatbots and simple AI plugins
Answering frequently asked questions
Natural language product search
Multiple Languages
Available 24/7
Contact form in chat
This complements Mercury.ai
Everything from the left column, plus:
Application-specific consulting
Clarifying questions regarding application and environment until the variant and specification are defined.
Answers from your documents
Data sheets, manuals, and product data, with sources for every answer.
Qualified handover
Requirements, quantities, and contact details are forwarded directly to Sales—either in the Agent Desk or as a case in the CRM.
Onboarding included
Setup, integration of standard sources, and dialogue design for core cases are included in all packages.
Maintenance Without Coding
Your business department manages knowledge and dialogues in the No-Code Studio.
Payment starting upon go-live
Twelve-month contract term with the option to cancel after three months.
Unlimited seats
The Agent Desk comes at a fixed price, regardless of team size.
Hosting in Frankfurt
Isolated per customer. Your data does not train models.
What Product Advisors Can Do Today
Many offer the basics. The Mittelstand needs more.
Many tools answer questions on the website. For SMEs, what also matters is who sets it up, who maintains it, and how it is billed.
Most solutions are capable of this
Website chatbots and simple AI plugins
Answering frequently asked questions
Natural language product search
Multiple Languages
Available 24/7
Contact form in chat
This complements Mercury.ai
Everything from the left column, plus:
Application-specific consulting
Clarifying questions regarding application and environment until the variant and specification are defined.
Answers from your documents
Data sheets, manuals, and product data, with sources for every answer.
Qualified handover
Requirements, quantities, and contact details are forwarded directly to Sales—either in the Agent Desk or as a case in the CRM.
Onboarding included
Setup, integration of standard sources, and dialogue design for core cases are included in all packages.
Maintenance Without Coding
Your business department manages knowledge and dialogues in the No-Code Studio.
Payment starting upon go-live
Twelve-month contract term with the option to cancel after three months.
Unlimited seats
The Agent Desk comes at a fixed price, regardless of team size.
Hosting in Frankfurt
Isolated per customer. Your data does not train models.
What Product Advisors Can Do Today
Many offer the basics. The Mittelstand needs more.
Many tools answer questions on the website. For SMEs, what also matters is who sets it up, who maintains it, and how it is billed.
Most solutions are capable of this
Website chatbots and simple AI plugins
Answering frequently asked questions
Natural language product search
Multiple Languages
Available 24/7
Contact form in chat
This complements Mercury.ai
Everything from the left column, plus:
Application-specific consulting
Clarifying questions regarding application and environment until the variant and specification are defined.
Answers from your documents
Data sheets, manuals, and product data, with sources for every answer.
Qualified handover
Requirements, quantities, and contact details are forwarded directly to Sales—either in the Agent Desk or as a case in the CRM.
Onboarding included
Setup, integration of standard sources, and dialogue design for core cases are included in all packages.
Maintenance Without Coding
Your business department manages knowledge and dialogues in the No-Code Studio.
Payment starting upon go-live
Twelve-month contract term with the option to cancel after three months.
Unlimited seats
The Agent Desk comes at a fixed price, regardless of team size.
Hosting in Frankfurt
Isolated per customer. Your data does not train models.
How it works
Three Steps to Digital Product Advisory
Mercury.ai handles setup and integration. Your team contributes the product knowledge and determines what the advisor is authorized to say.
1 · Share sources
Data sheets, manuals, website, and PIM are integrated. Your team decides which sources apply.
2 · Building consulting services
Mercury.ai sets up the consultation dialogs for your core products. Your sales team tests them with real customer inquiries.
3 · Go live and learn
The advisor launches on selected pages. The evaluation shows which questions remain open.
How it works
Three Steps to Digital Product Advisory
Mercury.ai handles setup and integration. Your team contributes the product knowledge and determines what the advisor is authorized to say.
1 · Share sources
Data sheets, manuals, website, and PIM are integrated. Your team decides which sources apply.
2 · Building consulting services
Mercury.ai sets up the consultation dialogs for your core products. Your sales team tests them with real customer inquiries.
3 · Go live and learn
The advisor launches on selected pages. The evaluation shows which questions remain open.
How it works
Three Steps to Digital Product Advisory
Mercury.ai handles setup and integration. Your team contributes the product knowledge and determines what the advisor is authorized to say.
1 · Share sources
Data sheets, manuals, website, and PIM are integrated. Your team decides which sources apply.
2 · Building consulting services
Mercury.ai sets up the consultation dialogs for your core products. Your sales team tests them with real customer inquiries.
3 · Go live and learn
The advisor launches on selected pages. The evaluation shows which questions remain open.
Scenarios
Where Product Consulting Starts for SMEs
The same knowledge base assists on the website, in the customer portal, and in messenger.
Product Selection
Customers describe their application. The consultant asks about the environment, quantity, and dimensions, and suggests suitable variants with a rationale.
Selection by Application
Variant Comparison
Data sheet in chat
Accessories
The advisor narrows down the appropriate part based on the model and documentation, and verifies compatibility.
Check compatibility
Delivery Status
Handover to Service
Sales Inquiries
Requirements, quantities, and deadlines are recorded interactively. Your sales team receives a complete inquiry.
Request for Quote
Handover with History
Directly into the CRM
Scenarios
Where Product Consulting Starts for SMEs
The same knowledge base assists on the website, in the customer portal, and in messenger.
Product Selection
Customers describe their application. The consultant asks about the environment, quantity, and dimensions, and suggests suitable variants with a rationale.
Selection by Application
Variant Comparison
Data sheet in chat
Accessories
The advisor narrows down the appropriate part based on the model and documentation, and verifies compatibility.
Check compatibility
Delivery Status
Handover to Service
Sales Inquiries
Requirements, quantities, and deadlines are recorded interactively. Your sales team receives a complete inquiry.
Request for Quote
Handover with History
Directly into the CRM
Scenarios
Where Product Consulting Starts for SMEs
The same knowledge base assists on the website, in the customer portal, and in messenger.
Product Selection
Customers describe their application. The consultant asks about the environment, quantity, and dimensions, and suggests suitable variants with a rationale.
Selection by Application
Variant Comparison
Data sheet in chat
Accessories
The advisor narrows down the appropriate part based on the model and documentation, and verifies compatibility.
Check compatibility
Delivery Status
Handover to Service
Sales Inquiries
Requirements, quantities, and deadlines are recorded interactively. Your sales team receives a complete inquiry.
Request for Quote
Handover with History
Directly into the CRM
20-minute call
Where Mercury.ai starts for you
We get to know each other and review which products are best suited to start with, what documentation is currently available, and what input is required from your team.
20-minute call
Where Mercury.ai starts for you
We get to know each other and review which products are best suited to start with, what documentation is currently available, and what input is required from your team.
20-minute call
Where Mercury.ai starts for you
We get to know each other and review which products are best suited to start with, what documentation is currently available, and what input is required from your team.
Frequently Asked Questions
What mid-sized manufacturers want to know beforehand
Frequently Asked Questions
What mid-sized manufacturers want to know beforehand
Frequently Asked Questions
What mid-sized manufacturers want to know beforehand
Other Industries
Conversational AI from Mercury.ai in other industries
The same platform also answers questions with sources for industry, brands, banks, and administrations.
Industry
Technical knowledge from ERP, PIM, and manuals answers inquiries in service, spare parts business, and sales. In use at Böllhoff, KWS, and Windmöller & Hölscher.
E-Commerce & Retail
Product guidance from catalog, pricing, and stock levels, right through to the shopping cart.
Banking and Financial Services
Round-the-clock customer service for online banking, access data, and products. In use at Volkswagen Bank.
Public Sector
Information service for citizens, hosted in Germany and operated in a GDPR-compliant manner. In use at the LIV library.
Education
Instant answers even in the evenings and on weekends, when most questions from parents arise. In use at Lexie.
Churches and Associations
Information from many sources, bundled in a single dialog for members and parishes. In use at the Evangelical Church in the Rhineland.
Other Industries
Conversational AI from Mercury.ai in other industries
The same platform also answers questions with sources for industry, brands, banks, and administrations.
Industry
Technical knowledge from ERP, PIM, and manuals answers inquiries in service, spare parts business, and sales. In use at Böllhoff, KWS, and Windmöller & Hölscher.
E-Commerce & Retail
Product guidance from catalog, pricing, and stock levels, right through to the shopping cart.
Banking and Financial Services
Round-the-clock customer service for online banking, access data, and products. In use at Volkswagen Bank.
Public Sector
Information service for citizens, hosted in Germany and operated in a GDPR-compliant manner. In use at the LIV library.
Education
Instant answers even in the evenings and on weekends, when most questions from parents arise. In use at Lexie.
Churches and Associations
Information from many sources, bundled in a single dialog for members and parishes. In use at the Evangelical Church in the Rhineland.
Other Industries
Conversational AI from Mercury.ai in other industries
The same platform also answers questions with sources for industry, brands, banks, and administrations.
Industry
Technical knowledge from ERP, PIM, and manuals answers inquiries in service, spare parts business, and sales. In use at Böllhoff, KWS, and Windmöller & Hölscher.
E-Commerce & Retail
Product guidance from catalog, pricing, and stock levels, right through to the shopping cart.
Banking and Financial Services
Round-the-clock customer service for online banking, access data, and products. In use at Volkswagen Bank.
Public Sector
Information service for citizens, hosted in Germany and operated in a GDPR-compliant manner. In use at the LIV library.
Education
Instant answers even in the evenings and on weekends, when most questions from parents arise. In use at Lexie.
Churches and Associations
Information from many sources, bundled in a single dialog for members and parishes. In use at the Evangelical Church in the Rhineland.
Knowledge Hub for Conversational AI
Knowledge for Your AI Decisions
Articles, guides, and practical examples on knowledge management, integration, and compliance. Written by our team of hands-on experts.
Knowledge Hub for Conversational AI
Knowledge for Your AI Decisions
Articles, guides, and practical examples on knowledge management, integration, and compliance. Written by our team of hands-on experts.
Knowledge Hub for Conversational AI
Knowledge for Your AI Decisions
Articles, guides, and practical examples on knowledge management, integration, and compliance. Written by our team of hands-on experts.
