Solutions from Mercury.ai
A single platform for every question about your business.
Customer service, product consulting, sales, HR, and telephony: Mercury.ai answers questions using your approved knowledge base, captures inquiries through dialogue, and completes transactions in your systems. Hosted in Frankfurt.
Made & Hosted in Germany
Solutions from Mercury.ai
A single platform for every question about your business.
Customer service, product consulting, sales, HR, and telephony: Mercury.ai answers questions using your approved knowledge base, captures inquiries through dialogue, and completes transactions in your systems. Hosted in Frankfurt.
Made & Hosted in Germany
Solutions from Mercury.ai
A single platform for every question about your business.
Customer service, product consulting, sales, HR, and telephony: Mercury.ai answers questions using your approved knowledge base, captures inquiries through dialogue, and completes transactions in your systems. Hosted in Frankfurt.
Solutions by task
How companies use Mercury.ai
All solutions run on the same platform. What your team updates once applies to every task and every channel.
AI Chatbot for Customer Service
Answer recurring questions, capture requests, check status. Anything requiring a decision is forwarded to your team along with the history.
Product Consultation and Product Search
Customers describe their requirements in their own words. The chatbot asks follow-up questions until the variant and specifications match.
Marketing and Sales
Qualify visitors in real-time conversations and hand over leads with full details to sales.
HR Chatbot
Answer questions about vacation, benefits, and certificates—directly in Microsoft Teams, Slack, or on the intranet.
Enterprise Knowledge
Manuals, guidelines, and product knowledge in one place—accessible directly in the conversation and with sources for every answer.
Handover to your team
In the Agent Desk, your team takes over with full conversation history, routed by department, language, or workload.
Solutions by task
How companies use Mercury.ai
All solutions run on the same platform. What your team updates once applies to every task and every channel.
AI Chatbot for Customer Service
Answer recurring questions, capture requests, check status. Anything requiring a decision is forwarded to your team along with the history.
Product Consultation and Product Search
Customers describe their requirements in their own words. The chatbot asks follow-up questions until the variant and specifications match.
Marketing and Sales
Qualify visitors in real-time conversations and hand over leads with full details to sales.
HR Chatbot
Answer questions about vacation, benefits, and certificates—directly in Microsoft Teams, Slack, or on the intranet.
Enterprise Knowledge
Manuals, guidelines, and product knowledge in one place—accessible directly in the conversation and with sources for every answer.
Handover to your team
In the Agent Desk, your team takes over with full conversation history, routed by department, language, or workload.
Solutions by task
How companies use Mercury.ai
All solutions run on the same platform. What your team updates once applies to every task and every channel.
AI Chatbot for Customer Service
Answer recurring questions, capture requests, check status. Anything requiring a decision is forwarded to your team along with the history.
Product Consultation and Product Search
Customers describe their requirements in their own words. The chatbot asks follow-up questions until the variant and specifications match.
Marketing and Sales
Qualify visitors in real-time conversations and hand over leads with full details to sales.
HR Chatbot
Answer questions about vacation, benefits, and certificates—directly in Microsoft Teams, Slack, or on the intranet.
Enterprise Knowledge
Manuals, guidelines, and product knowledge in one place—accessible directly in the conversation and with sources for every answer.
Handover to your team
In the Agent Desk, your team takes over with full conversation history, routed by department, language, or workload.
Comparison of Chatbot Tools
Many have the basics covered. Businesses need more.
Many chatbot tools answer frequently asked questions on websites. As soon as answers need to be binding, systems must collaborate, and data has to stay in Germany, the wheat is separated from the chaff.
Most tools can do this
Website Chatbots and AI Plugins
Answering frequently asked questions
24/7 Website Chat
Multiple Languages
Draft responses using a language model
Contact form in chat
This complements Mercury.ai
Everything from the left column, plus:
Answers from shared sources
Every answer is traceable back to its source. If information is missing, the chatbot asks for clarification or hands over to an agent.
Dialogues with verified information
Editorial workflows prompt for mandatory fields and validate email addresses, phone numbers, or dates.
Reading and writing in systems
CRM, ERP, and ticketing system during an ongoing conversation, via standard connectors or the REST API.
Handover with context
To the Agent Desk or to Zendesk and Userlike, complete with full history.
One knowledge source for all channels
Website, WhatsApp, Instagram, Microsoft Teams, and phone from the same knowledge base.
Self-hosted models
Licensed Mistral models, no calls to external AI providers.
Hosting in Frankfurt
Separated per customer. Your data is not used to train models.
Maintenance without coding
Knowledge and dialogues in the No-Code Studio, with separate environments for design, testing, and production.
Comparison of Chatbot Tools
Many have the basics covered. Businesses need more.
Many chatbot tools answer frequently asked questions on websites. As soon as answers need to be binding, systems must collaborate, and data has to stay in Germany, the wheat is separated from the chaff.
Most tools can do this
Website Chatbots and AI Plugins
Answering frequently asked questions
24/7 Website Chat
Multiple Languages
Draft responses using a language model
Contact form in chat
This complements Mercury.ai
Everything from the left column, plus:
Answers from shared sources
Every answer is traceable back to its source. If information is missing, the chatbot asks for clarification or hands over to an agent.
Dialogues with verified information
Editorial workflows prompt for mandatory fields and validate email addresses, phone numbers, or dates.
Reading and writing in systems
CRM, ERP, and ticketing system during an ongoing conversation, via standard connectors or the REST API.
Handover with context
To the Agent Desk or to Zendesk and Userlike, complete with full history.
One knowledge source for all channels
Website, WhatsApp, Instagram, Microsoft Teams, and phone from the same knowledge base.
Self-hosted models
Licensed Mistral models, no calls to external AI providers.
Hosting in Frankfurt
Separated per customer. Your data is not used to train models.
Maintenance without coding
Knowledge and dialogues in the No-Code Studio, with separate environments for design, testing, and production.
Comparison of Chatbot Tools
Many have the basics covered. Businesses need more.
Many chatbot tools answer frequently asked questions on websites. As soon as answers need to be binding, systems must collaborate, and data has to stay in Germany, the wheat is separated from the chaff.
Most tools can do this
Website Chatbots and AI Plugins
Answering frequently asked questions
24/7 Website Chat
Multiple Languages
Draft responses using a language model
Contact form in chat
This complements Mercury.ai
Everything from the left column, plus:
Answers from shared sources
Every answer is traceable back to its source. If information is missing, the chatbot asks for clarification or hands over to an agent.
Dialogues with verified information
Editorial workflows prompt for mandatory fields and validate email addresses, phone numbers, or dates.
Reading and writing in systems
CRM, ERP, and ticketing system during an ongoing conversation, via standard connectors or the REST API.
Handover with context
To the Agent Desk or to Zendesk and Userlike, complete with full history.
One knowledge source for all channels
Website, WhatsApp, Instagram, Microsoft Teams, and phone from the same knowledge base.
Self-hosted models
Licensed Mistral models, no calls to external AI providers.
Hosting in Frankfurt
Separated per customer. Your data is not used to train models.
Maintenance without coding
Knowledge and dialogues in the No-Code Studio, with separate environments for design, testing, and production.
How it works
One platform behind every solution
Every solution relies on the same three building blocks. As a result, the chatbot scales with new tasks without needing to be rebuilt.
1 · Consolidating knowledge
Manuals, datasheets, website, SharePoint, and Confluence flow into the Knowledge Hub. Your team decides which sources are approved.
2 · Understand and respond
Mercury Intelligence identifies the request, prompts for any missing details, and verifies the response against the sources prior to output.
3 · Take Action
The chatbot reads and writes in CRM, ERP, and ticketing systems. What requires a human decision is routed to your team along with the full history.
How it works
One platform behind every solution
Every solution relies on the same three building blocks. As a result, the chatbot scales with new tasks without needing to be rebuilt.
1 · Consolidating knowledge
Manuals, datasheets, website, SharePoint, and Confluence flow into the Knowledge Hub. Your team decides which sources are approved.
2 · Understand and respond
Mercury Intelligence identifies the request, prompts for any missing details, and verifies the response against the sources prior to output.
3 · Take Action
The chatbot reads and writes in CRM, ERP, and ticketing systems. What requires a human decision is routed to your team along with the full history.
How it works
One platform behind every solution
Every solution relies on the same three building blocks. As a result, the chatbot scales with new tasks without needing to be rebuilt.
1 · Consolidating knowledge
Manuals, datasheets, website, SharePoint, and Confluence flow into the Knowledge Hub. Your team decides which sources are approved.
2 · Understand and respond
Mercury Intelligence identifies the request, prompts for any missing details, and verifies the response against the sources prior to output.
3 · Take Action
The chatbot reads and writes in CRM, ERP, and ticketing systems. What requires a human decision is routed to your team along with the full history.
Channels
Answer where the questions are asked
The same knowledge base answers on the website, in messenger, on the phone, and in Microsoft Teams.
Website and Messenger
The chat widget responds based on the page customers are currently viewing. The same answers are delivered via WhatsApp, Instagram, and Facebook Messenger.
Chat Widget
Up to 98 languages
Phone
Mercury Voice answers calls via your existing telephone system, resolves queries using the same knowledge base, and captures requests through natural dialogue.
SIP Trunking
Keystrokes
Workflows
Teams and Intranet
Employees ask questions right where they are already writing. Responses can be filtered based on permissions.
Microsoft Teams
Slack
Filtered by permission
Channels
Answer where the questions are asked
The same knowledge base answers on the website, in messenger, on the phone, and in Microsoft Teams.
Website and Messenger
The chat widget responds based on the page customers are currently viewing. The same answers are delivered via WhatsApp, Instagram, and Facebook Messenger.
Chat Widget
Up to 98 languages
Phone
Mercury Voice answers calls via your existing telephone system, resolves queries using the same knowledge base, and captures requests through natural dialogue.
SIP Trunking
Keystrokes
Workflows
Teams and Intranet
Employees ask questions right where they are already writing. Responses can be filtered based on permissions.
Microsoft Teams
Slack
Filtered by permission
Channels
Answer where the questions are asked
The same knowledge base answers on the website, in messenger, on the phone, and in Microsoft Teams.
Website and Messenger
The chat widget responds based on the page customers are currently viewing. The same answers are delivered via WhatsApp, Instagram, and Facebook Messenger.
Chat Widget
Up to 98 languages
Phone
Mercury Voice answers calls via your existing telephone system, resolves queries using the same knowledge base, and captures requests through natural dialogue.
SIP Trunking
Keystrokes
Workflows
Teams and Intranet
Employees ask questions right where they are already writing. Responses can be filtered based on permissions.
Microsoft Teams
Slack
Filtered by permission
20-minute call
Where Mercury.ai creates value for your business
We get to know each other and determine which task you would like to start with, as well as the sources and systems required for it.
20-minute call
Where Mercury.ai creates value for your business
We get to know each other and determine which task you would like to start with, as well as the sources and systems required for it.
20-minute call
Where Mercury.ai creates value for your business
We get to know each other and determine which task you would like to start with, as well as the sources and systems required for it.
Industries
Solutions by Industry
The same platform, tailored to the challenges of your industry.
Industry
Technical knowledge from ERP, PIM, and manuals answers inquiries in service, spare parts business, and sales. In use at Böllhoff, KWS, and Windmöller & Hölscher.
E-Commerce and Retail
Product consultation covering catalog, prices, and inventory, right through to the shopping cart.
Banking and Financial Services
Round-the-clock customer service for online banking, access data, and products. In use at Volkswagen Bank.
Public Sector
Information service for citizens, hosted in Germany and operated in a GDPR-compliant manner. In use at the LIV library.
Education
Instant answers even in the evenings and on weekends, when most questions from parents arise. In use at Lexie.
Churches and Associations
Information from many sources, bundled in a single dialog for members and parishes. In use at the Evangelical Church in the Rhineland.
Industries
Solutions by Industry
The same platform, tailored to the challenges of your industry.
Industry
Technical knowledge from ERP, PIM, and manuals answers inquiries in service, spare parts business, and sales. In use at Böllhoff, KWS, and Windmöller & Hölscher.
E-Commerce and Retail
Product consultation covering catalog, prices, and inventory, right through to the shopping cart.
Banking and Financial Services
Round-the-clock customer service for online banking, access data, and products. In use at Volkswagen Bank.
Public Sector
Information service for citizens, hosted in Germany and operated in a GDPR-compliant manner. In use at the LIV library.
Education
Instant answers even in the evenings and on weekends, when most questions from parents arise. In use at Lexie.
Churches and Associations
Information from many sources, bundled in a single dialog for members and parishes. In use at the Evangelical Church in the Rhineland.
Industries
Solutions by Industry
The same platform, tailored to the challenges of your industry.
Industry
Technical knowledge from ERP, PIM, and manuals answers inquiries in service, spare parts business, and sales. In use at Böllhoff, KWS, and Windmöller & Hölscher.
E-Commerce and Retail
Product consultation covering catalog, prices, and inventory, right through to the shopping cart.
Banking and Financial Services
Round-the-clock customer service for online banking, access data, and products. In use at Volkswagen Bank.
Public Sector
Information service for citizens, hosted in Germany and operated in a GDPR-compliant manner. In use at the LIV library.
Education
Instant answers even in the evenings and on weekends, when most questions from parents arise. In use at Lexie.
Churches and Associations
Information from many sources, bundled in a single dialog for members and parishes. In use at the Evangelical Church in the Rhineland.
Knowledge Hub for Conversational AI
Knowledge for Your AI Decisions
Articles, guides, and practical examples on knowledge management, integration, and compliance. Written by our team of hands-on experts.
Knowledge Hub for Conversational AI
Knowledge for Your AI Decisions
Articles, guides, and practical examples on knowledge management, integration, and compliance. Written by our team of hands-on experts.
Knowledge Hub for Conversational AI
Knowledge for Your AI Decisions
Articles, guides, and practical examples on knowledge management, integration, and compliance. Written by our team of hands-on experts.
